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Utilities Customer Service Representative Jobs (NOW HIRING)

Etherfi

Customer Service Representative

New York, NY · On-site

$17.50 - $23.75/hr

... utility with real-world convenience. With over $8B in assets under management and a lean, agile ... The Customer Service Representative will be responsible for providing exceptional customer support ...

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Utilities Customer Service Representative information

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How much do utilities customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for utilities customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Utilities Customer Service Representative typically handle high-stress situations with upset customers?

Utilities Customer Service Representatives often encounter customers who are distressed about service interruptions or billing issues. In these situations, representatives are trained to remain calm, listen actively, and empathize with the customer's concerns. They follow established protocols to de-escalate tension, provide clear information about solutions, and escalate complex cases to supervisors when necessary. This role requires patience, strong communication skills, and the ability to multitask while maintaining professionalism under pressure.

What is the difference between Utilities Customer Service Representative vs Meter Reader?

AspectUtilities Customer Service RepresentativeMeter Reader
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; ability to read meters
Work EnvironmentIndoor call centers or office settingsOutdoor, on-site at customer locations
Employer & Industry UsageUtility companies, customer support rolesUtility companies, field operations
Common Search & ComparisonCustomer interaction, billing, supportMeter reading, field data collection

Utilities Customer Service Representatives primarily handle customer inquiries, billing issues, and support within office environments. In contrast, Meter Readers work outdoors, physically reading utility meters at customer locations. Both roles are essential in utility companies but focus on different aspects of customer service and field operations.

What are the key skills and qualifications needed to thrive as a Utilities Customer Service Representative, and why are they important?

To thrive as a Utilities Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and call center platforms is typically required. Patience, active listening, and conflict resolution skills help you excel when addressing customer inquiries and concerns. These skills and qualifications are essential to ensure customer satisfaction, accurate service delivery, and efficient resolution of utility-related issues.

What are Utilities Customer Service Representatives?

Utilities Customer Service Representatives are professionals who assist customers with inquiries, issues, and services related to utility providers, such as electricity, water, and gas companies. They handle tasks like setting up new accounts, processing payments, answering billing questions, and resolving service interruptions. These representatives often work over the phone, online, or in person to ensure customers receive accurate information and support. Their role is crucial in maintaining customer satisfaction and helping utility companies address customer needs efficiently.
More about Utilities Customer Service Representative jobs
What cities are hiring for Utilities Customer Service Representative jobs? Cities with the most Utilities Customer Service Representative job openings:
What states have the most Utilities Customer Service Representative jobs? States with the most job openings for Utilities Customer Service Representative jobs include:
What job categories do people searching Utilities Customer Service Representative jobs look for? The top searched job categories for Utilities Customer Service Representative jobs are:
Utilities Customer Service Representative jobs near you
Infographic showing various Utilities Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Town of Wake Forest

Wake Forest, NC • On-site

$46K/yr

Other

Posted 9 days ago

Job description

The Town of Wake Forest is seeking a Customer Service Representative. Join us as the newest member of our Customer Service Team. The Customer Service Representative is responsible for direct contact with customers for the purpose of taking utility and other payments, setting up and discontinuing accounts, answering questions regarding town services, accounting for payments taken, and enrolling customers in various town programs.

Employee Values: Employees of the Town of Wake Forest are expected to uphold and exhibit the Town's shared employee values of caring, commitment, character, and collaboration. Essential Functions Essential Duties and Tasks Collects and posts a variety of revenues at the counter. Assists customers with making payments and with other issues; assists customers logging into their pre-pay accounts and resets passwords.

Takes payments for the city of Raleigh development fees and processes to work orders. Audits electric accounts. Posts the U.S

mail and the payment drop boxes. Balances two cash drawers without error. Coordinates with customer service staff with cutting on and cutting off of electric services to customers.

Answers customer concerns/inquiries in person, on the phone, via e-mail and/or U.S. email. Enrolls customers in town programs such as equal payment plan, bank draft, load management, etc

Refers non-routine or escalated issues to supervisor for advice and/or consultation. Closes out customer accounts by applying deposit to electric and processing additional billing or refund. Fills in for the receptionist as needed.

Participates and assists in the debt set-off program. Handles special projects as assigned. Handles extension cut-offs.

Handles returned checks; sends letters, notes accounts and makes adjustments Prepares special documents for customers as requested. Researches and prepares special reports for management as requested. Performs other related duties as required.

Knowledge, Skills and Abilities Working knowledge of local policy and state statutes regarding utility billing and utility customer services. Working knowledge of standard operating practices involved in modern office operation and serving the public. Working knowledge of computer operations.

Ability to deal effectively with the public in a tactful and effective manner. Ability to create and maintain accurate records, reports, and files in support of a cash receipt and customer-oriented operation. Ability to operate calculator, computer terminal, typewriter, cash register, and related office equipment.

Ability to communicate effectively in oral and written forms. Minimum Qualifications Knowledge, Skills, and Abilities Working knowledge of local policy and state statutes regarding utility billing and utility customer services. Working knowledge of standard operating practices involved in modern office operation and serving the public.

Working knowledge of computer operations. Ability to deal effectively with the public in a tactful and effective manner. Ability to create and maintain accurate records, reports, and files supporting a cash receipt and customer-oriented operation.

Ability to operate calculator, computer terminal, typewriter, cash register, and related office equipment. Ability to communicate effectively in oral and written forms. Desirable Training and Experience Graduation from high school, supplemented by courses in business or accounting, and some experience in a billing operation involving heavy public contact; or an equivalent combination of education and experience.

Physical Requirements Must be able to physically perform the basic life operational functions of fingering, talking, hearing, standing, walking, and repetitive motions. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Must possess the visual acuity to prepare and use figures and statistics, operate a computer terminal, and read maps and written material extensively.

Once an offer of employment has been extended, candidates will undergo a thorough background investigation, including NC State Bureau of Investigation fingerprinting.

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