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Utilities Customer Service Representative Jobs (NOW HIRING)

Pinnacle Propane LLC

Customer Service Representative

Payson, AZ · On-site

$14.75 - $20/hr

Customer Service Representative Alliant Gas (powered by Pinnacle Propane) provides propane fuel and ... Answer all incoming calls relating to the retail propane and underground utility business * Act as ...

New

Rooted Talent Solutions

Customer service representative

$16.50 - $22.25/hr

We are hiring independent Customer Service Representatives to support clients in various industries, including retail, travel, utilities, and healthcare. In this role, you'll assist customers by ...

Rooted Talent Solutions

Customer service representative

$16.50 - $22.25/hr

We are hiring independent Customer Service Representatives to support clients in various industries, including retail, travel, utilities, and healthcare. In this role, you'll assist customers by ...

Rooted Talent Solutions

Customer service representative

$16.50 - $22.25/hr

We are hiring independent Customer Service Representatives to support clients in various industries, including retail, travel, utilities, and healthcare. In this role, you'll assist customers by ...

Pinnacle Propane

Customer Service Representative

Payson, AZ · On-site

$14.75 - $20/hr

Job Title: Customer Service Representative Department: Alliant Gas FLSA Status: Non-exempt ... Answer all incoming calls relating to the retail propane and underground utility business * Act as ...

New

IBEX

Customer Service Representative

$16.50 - $22.25/hr

Customer Support Representative Looking for a remote career where your hard work and your ... At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company ...

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Utilities Customer Service Representative information

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$26

How much do utilities customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for utilities customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a utilities customer service representative?

Utilities Customer Service Representatives are professionals who assist customers with inquiries, issues, and services related to utility providers, such as electricity, water, and gas companies. They handle tasks like setting up new accounts, processing payments, answering billing questions, and resolving service interruptions. These representatives often work over the phone, online, or in person to ensure customers receive accurate information and support. Their role is crucial in maintaining customer satisfaction and helping utility companies address customer needs efficiently.

What are the key skills and qualifications needed to thrive as a utilities customer service representative?

To thrive as a Utilities Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and call center platforms is typically required. Patience, active listening, and conflict resolution skills help you excel when addressing customer inquiries and concerns. These skills and qualifications are essential to ensure customer satisfaction, accurate service delivery, and efficient resolution of utility-related issues.

How does a utilities customer service representative typically handle high-stress situations with upset customers?

Utilities Customer Service Representatives often encounter customers who are distressed about service interruptions or billing issues. In these situations, representatives are trained to remain calm, listen actively, and empathize with the customer's concerns. They follow established protocols to de-escalate tension, provide clear information about solutions, and escalate complex cases to supervisors when necessary. This role requires patience, strong communication skills, and the ability to multitask while maintaining professionalism under pressure.

What is the difference between Utilities Customer Service Representative vs Meter Reader?

AspectUtilities Customer Service RepresentativeMeter Reader
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; ability to read meters
Work EnvironmentIndoor call centers or office settingsOutdoor, on-site at customer locations
Employer & Industry UsageUtility companies, customer support rolesUtility companies, field operations
Common Search & ComparisonCustomer interaction, billing, supportMeter reading, field data collection

Utilities Customer Service Representatives primarily handle customer inquiries, billing issues, and support within office environments. In contrast, Meter Readers work outdoors, physically reading utility meters at customer locations. Both roles are essential in utility companies but focus on different aspects of customer service and field operations.

More about Utilities Customer Service Representative jobs

What cities are hiring for Utilities Customer Service Representative jobs?

Cities with the most Utilities Customer Service Representative job openings:

What states have the most Utilities Customer Service Representative jobs?

States with the most job openings for Utilities Customer Service Representative jobs include:

What job categories do people searching Utilities Customer Service Representative jobs look for?

The top searched job categories for Utilities Customer Service Representative jobs are:

Utilities Customer Service Representative jobs near you
Infographic showing various Utilities Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative II - Public Utilities

GovernmentJobs.com

Sarasota, FL • On-site

$15/hr

Other

Re-posted 17 days ago

Job description

Job Title

Performs a variety of complex clerical and technical customer service duties that require knowledge of complex billing procedures and varied rate structures for water/sewer customers and county citizens.

Job Description

Responsible for the following customer service duties and functions:

Customer Service Internal & External:

Answers more complex customers concerns, billing questions and inquiries.

Demonstrates advanced ability to handle difficult customers/situations with utmost patience and professionalism.

Notates customer accounts and enters information into databases. Compiles and logs pertinent information. Codes customer accounts.

Responds appropriately to inquiries and provides accurate information to customers and staff.

Responds to correspondence on behalf of the Utility. Refers questions and issues to the appropriate unit or resource as needed.

Helps solve problems and contributes to improvements and guides information searches.

Works independently under minimal supervision.

Helps direct Customer Service Representative I and handles escalated issues and calls. Provides assistance and support to other team members.

Writes/edits FAQs.

Assist with Turn On/Off Board work orders.

Processes & Reports:

Prepares basic reports, conducts research, and coordinates special projects and assignments.

Contributes to the development of goals, policies, and guidelines for staff.

Presents instructional sessions and promotional materials to staff and/or customers.

Assists in scheduling work assignments and participates in performance evaluations of CSR I's.

Responds to work order emails and processes after-hours restoration forms.

Processes after-hours dispatch emails and handles weekly delinquency reports and delinquent accounts.

Manages bank correspondence. Processes internal adjustments. Researches missing payments.

Processes chargeback notifications, routes mail, processes IVR/H2O2GO voids and returns.

Updates AR Box swap and or stop accounts. Processes EB/AR exception report and reapplies funds for write-off accounts.

Computer billing data retrieval and input, including processing daily payments.

Review audit adjustments turned in to management to ensure correct documentation is attached.

Responsible for reporting to Code enforcement officer Water Restriction Violations and filing of the appropriate paperwork and documenting account.

About You

Minimum Qualifications: A High School Diploma or equivalent education and one-year experience in utilities or a call center customer service experience and proficiency in computer related to public response. Note: One year of college may substitute for one year of experience.

Job Competencies: Intermediate to advanced computer skills with advanced knowledge of Outlook, Word, Excel, SharePoint, E-Net, HTE/Sunguard/Navaline proficiency, iSeries Navigator, Paymentus, DataPros.

About Everything Else

Pay: Starting pay is $15.00/hour

This Posting is currently Open Until Filled

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