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Utilities Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Northfield, VT · On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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All JobsUtilities Customer Service Representative Jobs

Utilities Customer Service Representative information

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$9

$18

$26

How much do utilities customer service representative jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for utilities customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Utilities Customer Service Representative typically handle high-stress situations with upset customers?

Utilities Customer Service Representatives often encounter customers who are distressed about service interruptions or billing issues. In these situations, representatives are trained to remain calm, listen actively, and empathize with the customer's concerns. They follow established protocols to de-escalate tension, provide clear information about solutions, and escalate complex cases to supervisors when necessary. This role requires patience, strong communication skills, and the ability to multitask while maintaining professionalism under pressure.

What is the difference between Utilities Customer Service Representative vs Meter Reader?

AspectUtilities Customer Service RepresentativeMeter Reader
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; ability to read meters
Work EnvironmentIndoor call centers or office settingsOutdoor, on-site at customer locations
Employer & Industry UsageUtility companies, customer support rolesUtility companies, field operations
Common Search & ComparisonCustomer interaction, billing, supportMeter reading, field data collection

Utilities Customer Service Representatives primarily handle customer inquiries, billing issues, and support within office environments. In contrast, Meter Readers work outdoors, physically reading utility meters at customer locations. Both roles are essential in utility companies but focus on different aspects of customer service and field operations.

What are the key skills and qualifications needed to thrive as a Utilities Customer Service Representative, and why are they important?

To thrive as a Utilities Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and call center platforms is typically required. Patience, active listening, and conflict resolution skills help you excel when addressing customer inquiries and concerns. These skills and qualifications are essential to ensure customer satisfaction, accurate service delivery, and efficient resolution of utility-related issues.

What are Utilities Customer Service Representatives?

Utilities Customer Service Representatives are professionals who assist customers with inquiries, issues, and services related to utility providers, such as electricity, water, and gas companies. They handle tasks like setting up new accounts, processing payments, answering billing questions, and resolving service interruptions. These representatives often work over the phone, online, or in person to ensure customers receive accurate information and support. Their role is crucial in maintaining customer satisfaction and helping utility companies address customer needs efficiently.
More about Utilities Customer Service Representative jobs
What cities are hiring for Utilities Customer Service Representative jobs? Cities with the most Utilities Customer Service Representative job openings:
What states have the most Utilities Customer Service Representative jobs? States with the most job openings for Utilities Customer Service Representative jobs include:
What job categories do people searching Utilities Customer Service Representative jobs look for? The top searched job categories for Utilities Customer Service Representative jobs are:
Utilities Customer Service Representative jobs near you
Infographic showing various Utilities Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 29% Full Time, 59% Part Time, 8% Contract, and 4% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

HONEST ABE'S HOME SERVICES

Osage Beach, MO

$15.25 - $20.75/hr

Other

Posted 18 days ago

Job description

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they're patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Manage large amounts of incoming calls
  • Make large amounts of outbound calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow up with customers on the quality of the service technician provided during their service call.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Sales Skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Communication method(s) used:

  • Email
  • Phone
  • Chat

Schedule:

  • Monday to Friday Day shift
  • Rotating On Call Nights & Weekends

Work Remotely:

  • Hybrid

Benefits:

  • Flexible schedule
  • On-the-job training

Experience level:

  • 2 years

Shift:

  • Day shift
  • Rotating shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

Work setting:

  • Call center
  • In-person

Education:

  • High school or equivalent (Required)

Experience:

  • call center: 2 years (Preferred)
  • customer service: 2 years (Preferred)

Ability to Relocate:

  • Osage Beach, MO 65065: Relocate before starting work (Required)

Work Location: In person

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