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Utilities Customer Service Representative Jobs in Texas

Addison Group

Customer Service Representative

Addison, TX · On-site

$19 - $20/hr

Customer Service Representative Location: Addison, TX Work Schedule: M - F, 8 am - 5 pm Type of ... * Assist with utility account research and coordination to help ensure services are activated ...

Addison Group

Customer Service Representative

Addison, TX · On-site

$19 - $20/hr

Customer Service Representative Location : Addison, TX Work Schedule : M - F, 8 am - 5 pm Type of ... * Assist with utility account research and coordination to help ensure services are activated ...

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Utilities Customer Service Representative information

How does a utilities customer service representative typically handle high-stress situations with upset customers?

Utilities Customer Service Representatives often encounter customers who are distressed about service interruptions or billing issues. In these situations, representatives are trained to remain calm, listen actively, and empathize with the customer's concerns. They follow established protocols to de-escalate tension, provide clear information about solutions, and escalate complex cases to supervisors when necessary. This role requires patience, strong communication skills, and the ability to multitask while maintaining professionalism under pressure.

What is the difference between Utilities Customer Service Representative vs Meter Reader?

AspectUtilities Customer Service RepresentativeMeter Reader
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; ability to read meters
Work EnvironmentIndoor call centers or office settingsOutdoor, on-site at customer locations
Employer & Industry UsageUtility companies, customer support rolesUtility companies, field operations
Common Search & ComparisonCustomer interaction, billing, supportMeter reading, field data collection

Utilities Customer Service Representatives primarily handle customer inquiries, billing issues, and support within office environments. In contrast, Meter Readers work outdoors, physically reading utility meters at customer locations. Both roles are essential in utility companies but focus on different aspects of customer service and field operations.

What are the key skills and qualifications needed to thrive as a utilities customer service representative?

To thrive as a Utilities Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and call center platforms is typically required. Patience, active listening, and conflict resolution skills help you excel when addressing customer inquiries and concerns. These skills and qualifications are essential to ensure customer satisfaction, accurate service delivery, and efficient resolution of utility-related issues.

What is a utilities customer service representative?

Utilities Customer Service Representatives are professionals who assist customers with inquiries, issues, and services related to utility providers, such as electricity, water, and gas companies. They handle tasks like setting up new accounts, processing payments, answering billing questions, and resolving service interruptions. These representatives often work over the phone, online, or in person to ensure customers receive accurate information and support. Their role is crucial in maintaining customer satisfaction and helping utility companies address customer needs efficiently.

What are popular job titles related to Utilities Customer Service Representative jobs in Texas?

For Utilities Customer Service Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Utilities Customer Service Representative jobs in Texas look for?

The top searched job categories for Utilities Customer Service Representative jobs in Texas are:

Utilities Customer Service Representative jobs near you
Infographic showing various Utilities Customer Service Representative job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Electricity & Utilities Customer Service Representative

CPJ Recruitment

Lubbock, TX • On-site

$13.75 - $18.75/hr

Other

Re-posted 15 days ago

Job description


Job Title: Electricity & Utilities Customer Service Representative
Location: Remote
Company: Call Center Haven
About Us:
Call Center Haven is dedicated to helping businesses and consumers optimize their utility expenses while promoting sustainability and efficiency. We are seeking motivated and results-driven Remote Sales Utilities Brokers to join our dynamic team. This role is ideal for someone who excels in a remote work environment and has a passion for sales and solutions.
Job Summary:
As a Remote Sales Utilities Broker (Residential and Commercial) at Call Center Haven, you will be responsible for generating new business opportunities and managing client relationships in the utilities sector (electricity, internet, tv, phone and security). You will work closely with prospective clients to understand their needs, provide tailored solutions, and negotiate contracts to secure favorable terms. Your goal will be to maximize sales opportunities and contribute to the company's growth and success.
Key Responsibilities:
  • Lead Generation: Identify and prospect potential clients through various channels, including but not limited to cold calls, emails, and networking.
  • Client Consultation: Conduct thorough needs assessments to understand client requirements and offer customized utility solutions that align with their business objectives.
  • Sales Presentations: Prepare and deliver compelling sales presentations and proposals to potential clients, highlighting the benefits and value of our utility services.
  • Negotiation: Negotiate terms and conditions with clients to close deals and achieve sales targets while maintaining profitability for the company.
  • Account Management: Build and maintain strong relationships with existing clients to ensure satisfaction, address concerns, and identify opportunities for upselling or cross-selling.
  • Market Analysis: Stay informed about industry trends, market conditions, and competitor activities to effectively position our services and adapt strategies as needed.
  • Reporting: Track and report on sales activities, pipeline status, and performance metrics to provide regular updates to management.
  • Collaboration: Work closely with internal teams, including marketing, customer service, and product development, to ensure seamless client experiences and effective solution delivery.
Qualifications:
  • Experience: Proven track record in sales or customer service
  • Skills: Excellent communication and negotiation skills, with the ability to build rapport and influence decision-makers.
  • Technical Knowledge: Strong understanding of utility services, market dynamics, and energy solutions.
  • Self-Motivation: Ability to work independently, manage time effectively, and meet sales targets in a remote work environment.
  • Tools: Proficiency in CRM software
What We Offer:
  • Competitive Salary: Commissions-only salary with performance-based incentives and bonuses.
  • Flexibility: Remote work arrangement
  • Supportive Team: Access to a collaborative and supportive team environment with regular virtual meetings and check-ins.

How to Apply:
If you are a proactive and driven sales professional with a passion for the utilities industry, we would love to hear from you. Please submit your resume
Working Place:
Lubbock, Texas, United States

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