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Utilities Customer Service Representative Jobs in Texas

OmniForce

Customer Service Representative

Grand Prairie, TX

$15.25 - $20.50/hr

... utilities, and infrastructure markets. They are seeking a Customer Service Representative to join their team in Grand Prairie, TX. Responsibilities: Manage customer orders from entry through delivery ...

Tempo Service

Customer Service Representative

Irving, TX · On-site

$15.25 - $21/hr

Customer Service Representative Tempo Service Company Profile - Tempo Air has proudly served the cooling and heating needs of the Dallas-Fort Worth residential community since 1966. Tempo, Inc ...

Addison Group

Customer Service Representative

Addison, TX · On-site

$19 - $20/hr

Customer Service Representative Location: Addison, TX Work Schedule: M - F, 8 am - 5 pm Type of ... * Assist with utility account research and coordination to help ensure services are activated ...

Addison Group

Customer Service Representative

Addison, TX · On-site

$19 - $20/hr

Customer Service Representative Location : Addison, TX Work Schedule : M - F, 8 am - 5 pm Type of ... * Assist with utility account research and coordination to help ensure services are activated ...

BizTek People

Customer Service Specialist I

Conroe, TX · On-site

$15.25 - $20/hr

... R I employees provide frontline support to utility customers, escalate complex issues to higher tiers, and build foundational knowledge of utility operations. This role requires proficiency in ...

Sammons Construction

Customer Service Representative

Anna, TX · On-site

$15 - $20.50/hr

The Customer Service Representative serves as the first point of contact for homeowners and ... Candidates should have utility construction experience or experience working with internet service ...

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Utilities Customer Service Representative information

What is a utilities customer service representative?

Utilities Customer Service Representatives are professionals who assist customers with inquiries, issues, and services related to utility providers, such as electricity, water, and gas companies. They handle tasks like setting up new accounts, processing payments, answering billing questions, and resolving service interruptions. These representatives often work over the phone, online, or in person to ensure customers receive accurate information and support. Their role is crucial in maintaining customer satisfaction and helping utility companies address customer needs efficiently.

What are the key skills and qualifications needed to thrive as a utilities customer service representative?

To thrive as a Utilities Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and call center platforms is typically required. Patience, active listening, and conflict resolution skills help you excel when addressing customer inquiries and concerns. These skills and qualifications are essential to ensure customer satisfaction, accurate service delivery, and efficient resolution of utility-related issues.

How does a utilities customer service representative typically handle high-stress situations with upset customers?

Utilities Customer Service Representatives often encounter customers who are distressed about service interruptions or billing issues. In these situations, representatives are trained to remain calm, listen actively, and empathize with the customer's concerns. They follow established protocols to de-escalate tension, provide clear information about solutions, and escalate complex cases to supervisors when necessary. This role requires patience, strong communication skills, and the ability to multitask while maintaining professionalism under pressure.

What is the difference between Utilities Customer Service Representative vs Meter Reader?

AspectUtilities Customer Service RepresentativeMeter Reader
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; ability to read meters
Work EnvironmentIndoor call centers or office settingsOutdoor, on-site at customer locations
Employer & Industry UsageUtility companies, customer support rolesUtility companies, field operations
Common Search & ComparisonCustomer interaction, billing, supportMeter reading, field data collection

Utilities Customer Service Representatives primarily handle customer inquiries, billing issues, and support within office environments. In contrast, Meter Readers work outdoors, physically reading utility meters at customer locations. Both roles are essential in utility companies but focus on different aspects of customer service and field operations.

What are popular job titles related to Utilities Customer Service Representative jobs in Texas?

For Utilities Customer Service Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Utilities Customer Service Representative jobs in Texas look for?

The top searched job categories for Utilities Customer Service Representative jobs in Texas are:

Utilities Customer Service Representative jobs near you
Infographic showing various Utilities Customer Service Representative job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative - Permitting

Town of Fairview, TX

Fairview, TX • On-site

$20.93 - $24.59/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

New

Job description

Salary: $20.93 - $24.59 Hourly
Location : Fairview, TX 75069
Job Type: Full-Time
Job Number: 202600009
Department: Inspections
Opening Date: 09/04/2026
Closing Date: Continuous
Description
Processes residential and commercial permits in a timely and professional manner, provides professional permitting customer service to Town of Fairview residents and customers. Answers questions pertaining to permitting process and checks permit applications for accuracy and completeness. Processes incoming utility billing payments, maintains utility accounts and posts a variety of transactions. Cross trained to cover Customer Service Representative - Utility Billing (CSR-UB) and performs other related duties.
Examples of Duties
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodation will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
  • Enters data to track information on permits, plan reviews, building inspections, and health inspections for commercial and residential building permits.
  • Tracks projects from initial application through issuance of Certificate of Occupancy.
  • Reviews permit applications for completeness, accepts and processes permit applications and documents, assesses permitting and impact fees, provides receipt for fees paid, provides change, reconciles and closes out cash drawer at close of business.
  • Receives and process commercial and residential payments for all Town related permits, utility service, water payments, impact fees and other miscellaneous payments and charges as needed.
  • Maintains and updates revisions to codes and ordinances, and provides notifications of revisions to builders, contractors, developers, engineers and architects.
  • Provides professional customer service to Town of Fairview consumers by serving as liaison between Town of Fairview and contractors or homeowners by answering questions pertaining to the permitting process, assures permits are issued in a timely manner, and verifies contractor registration and checks permit applications for accuracy and completeness.
  • Monitors expiration dates of certificates of health, and vendor/contractor registrations.
  • Track and processes amounts due to be refunded to contractors, or processes invoices when a balance due is noted.
  • Compiles, computes, and generates data for routine monthly reports as instructed; performs general clerical duties including, but not limited to typing, filing, 10-key, data entry, money collection, and record-keeping.
  • Backs up CSR-UB daily and crossed trained to back-up when person is at lunch or absent.
  • Answers phone lines for Utility Billing, Inspections and Town Hall main phone lines.
  • Stays abreast of new trends and innovations in the field of Customer Service.
  • Maintains absolute confidentiality of work-related issues and Town of Fairview information.
  • Performs related duties and responsibilities as assigned.

Minimum Qualifications
Education, Training and Experience
High School Diploma or GED equivalent; AND two (2) years construction permit or plan review experience; or equivalent combination of education and experience. Prior municipal government experience in the utility billing process is preferred.
License and Certification Requirements
Possession of a valid Texas Department of Public Safety Driver's License may be required
Supplemental Information
Required Knowledge of:
  • Town organization, operations, policies and procedures.
  • Principles and practices of professional customer service.
  • Building rules, regulations, codes and ordinances.
  • Research methods to respond to building code and ordinance inquiries.
  • Federal and State regulations governing public utility billing and collection.
  • State and local building, housing and safety codes and regulations.
  • Methods, procedures, and standards for maintaining consumer account records.
  • Principles and practices of management, organization and administration.
  • General office practices and equipment.
Required Skill in:
  • Processing and coordinating permit application and issuance, utility billing, payments and work orders.
  • Assuring compliance with regulations governing public utility and building inspection operations.
  • Performing computations such as addition, subtraction, multiplication ,and division correctly.
  • Displaying understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; interacting with people of different social, economic, and ethnic backgrounds.
  • Working and communicating with clients and customers to satisfy their expectations; establishing and maintaining effective working relationships with co-workers, customers, and the general public.
  • Operating a personal computer utilizing standard and specialized software.
  • Effective verbal and written communication.

Physical Demands and Working Environment
Work is performed indoors in an office setting. Work is generally sedentary, requiring the ability to remain in a stationary position much of the time. Moves about inside the office to access file cabinets, office machinery, etc. and assist customers at counter. Ability to operate a computer and other office productivity machinery is required. Repetitive finger movement, repetitive twisting or pressure involving wrists or hands is required. Frequently communicates with residents, contractors or coworkers and must be able to exchange accurate information in these situations.
Fairview benefits include employer-paid health, dental, and vision. LTD and life insurance; employee TMRS contribution of 7% with a 2:1 employer match; TMRS COLA at 50%; paid time off and holidays. The Town also participates in Social Security.

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