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Utilities Customer Service Representative Jobs (NOW HIRING)

CSR Engineering

Civil Engineer

Pleasant View, TN · On-site

$100K/yr

CSR Engineering is seeking a highly motivated and experienced Civil Engineer to join one of our ... Additional background in Water/Wastewater public utility-based engineering design * Field ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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How much do utilities customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for utilities customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a utilities customer service representative?

Utilities Customer Service Representatives are professionals who assist customers with inquiries, issues, and services related to utility providers, such as electricity, water, and gas companies. They handle tasks like setting up new accounts, processing payments, answering billing questions, and resolving service interruptions. These representatives often work over the phone, online, or in person to ensure customers receive accurate information and support. Their role is crucial in maintaining customer satisfaction and helping utility companies address customer needs efficiently.

What are the key skills and qualifications needed to thrive as a utilities customer service representative?

To thrive as a Utilities Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and call center platforms is typically required. Patience, active listening, and conflict resolution skills help you excel when addressing customer inquiries and concerns. These skills and qualifications are essential to ensure customer satisfaction, accurate service delivery, and efficient resolution of utility-related issues.

How does a utilities customer service representative typically handle high-stress situations with upset customers?

Utilities Customer Service Representatives often encounter customers who are distressed about service interruptions or billing issues. In these situations, representatives are trained to remain calm, listen actively, and empathize with the customer's concerns. They follow established protocols to de-escalate tension, provide clear information about solutions, and escalate complex cases to supervisors when necessary. This role requires patience, strong communication skills, and the ability to multitask while maintaining professionalism under pressure.

What is the difference between Utilities Customer Service Representative vs Meter Reader?

AspectUtilities Customer Service RepresentativeMeter Reader
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; ability to read meters
Work EnvironmentIndoor call centers or office settingsOutdoor, on-site at customer locations
Employer & Industry UsageUtility companies, customer support rolesUtility companies, field operations
Common Search & ComparisonCustomer interaction, billing, supportMeter reading, field data collection

Utilities Customer Service Representatives primarily handle customer inquiries, billing issues, and support within office environments. In contrast, Meter Readers work outdoors, physically reading utility meters at customer locations. Both roles are essential in utility companies but focus on different aspects of customer service and field operations.

More about Utilities Customer Service Representative jobs

What cities are hiring for Utilities Customer Service Representative jobs?

Cities with the most Utilities Customer Service Representative job openings:

What states have the most Utilities Customer Service Representative jobs?

States with the most job openings for Utilities Customer Service Representative jobs include:

What job categories do people searching Utilities Customer Service Representative jobs look for?

The top searched job categories for Utilities Customer Service Representative jobs are:

Utilities Customer Service Representative jobs near you
Infographic showing various Utilities Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Part Time Customer Service Rep - Utility Billing

Brunswick County

Bolivia, NC

$14.25 - $19.25/hr

Part-time

Posted 10 days ago

Job description

About Us Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm. Careers At Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service.

Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement. About this Opportunity Brunswick County Utility Billing Department is currently accepting applications for a Part Time Customer Service Representative to join our team.

The Customer Service Representative is responsible for processing customer applications for water services and assisting with the set-up and maintenance of customer accounts. Work includes: Collecting payments for water and sewer usage at the counter, drive through, and by mail. Verifying and posting payments and charges to customer accounts for Public Utilities.

Daily balancing of cash drawer. Preparing reports. Preparing and maintaining a variety of records and files, including month-end reports.

Responding to routine requests for information, both in person and by telephone. The Customer Service Representative will have frequent and direct interaction with utility customers, both in person and by phone. Excellent communication skills and the ability to provide a high level of customer service while exercising tact and courtesy when dealing with the public is required.

Work also requires the individual to exercise independent judgement and initiative in completing assignments. This position reports directly to the Customer Service Supervisor. Location & Work Schedule Brunswick County Utility Billing is located at 3769 Old Ocean Highway, Bolivia, NC 28422.

The office is open Monday through Friday from 8:30am - 5:00pm, and the Part Time Customer Service Representative will be scheduled to work 15 to 20 hours per week to support operational needs during regular business hours. Education and Experience High school diploma (or equivalent) AND six (6) months to one (1) year of experience in clerical and/or bookkeeping work; OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Physical Requirements Must be physically able to operate a variety of automated office machines including computers, calculators, copiers, facsimile machines, etc.

Must be able to exert up to 10 - 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for periods of time. Additional Information Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law.

Reasonable accommodations may be provided to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation, please contact us to discuss your needs. Brunswick County is required by law to verify the identity and employment eligibility of all persons hired.

Brunswick County participates in E-Verify to determine employment eligibility to work in the United States. All positions with Brunswick County require a valid driver's license and candidates must be current on Brunswick County taxes. Offers of employment are contingent upon successful completion of a pre-employment background check and drug screening.

For positions requiring work with children, selected candidates will be required to submit fingerprints to the North Carolina State Bureau of Investigation (NCSBI) for a pre-employment criminal history record check in accordance with G.S. 153A-94.2(b).

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