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Utilities Customer Service Representative Jobs (NOW HIRING)

City of Oxford

Customer Service Representative

Oxford, MS · On-site

$15 - $20.50/hr

Purpose of Position The Customer Service Representative is responsible for collecting payments from customers, balancing the cash drawer daily, taking requests for utility services and answering the ...

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How much do utilities customer service representative jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for utilities customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Utilities Customer Service Representative, and why are they important?

To thrive as a Utilities Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and call center platforms is typically required. Patience, active listening, and conflict resolution skills help you excel when addressing customer inquiries and concerns. These skills and qualifications are essential to ensure customer satisfaction, accurate service delivery, and efficient resolution of utility-related issues.

How does a Utilities Customer Service Representative typically handle high-stress situations with upset customers?

Utilities Customer Service Representatives often encounter customers who are distressed about service interruptions or billing issues. In these situations, representatives are trained to remain calm, listen actively, and empathize with the customer's concerns. They follow established protocols to de-escalate tension, provide clear information about solutions, and escalate complex cases to supervisors when necessary. This role requires patience, strong communication skills, and the ability to multitask while maintaining professionalism under pressure.

What are Utilities Customer Service Representatives?

Utilities Customer Service Representatives are professionals who assist customers with inquiries, issues, and services related to utility providers, such as electricity, water, and gas companies. They handle tasks like setting up new accounts, processing payments, answering billing questions, and resolving service interruptions. These representatives often work over the phone, online, or in person to ensure customers receive accurate information and support. Their role is crucial in maintaining customer satisfaction and helping utility companies address customer needs efficiently.

What is the difference between Utilities Customer Service Representative vs Meter Reader?

AspectUtilities Customer Service RepresentativeMeter Reader
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; ability to read meters
Work EnvironmentIndoor call centers or office settingsOutdoor, on-site at customer locations
Employer & Industry UsageUtility companies, customer support rolesUtility companies, field operations
Common Search & ComparisonCustomer interaction, billing, supportMeter reading, field data collection

Utilities Customer Service Representatives primarily handle customer inquiries, billing issues, and support within office environments. In contrast, Meter Readers work outdoors, physically reading utility meters at customer locations. Both roles are essential in utility companies but focus on different aspects of customer service and field operations.

More about Utilities Customer Service Representative jobs
What cities are hiring for Utilities Customer Service Representative jobs? Cities with the most Utilities Customer Service Representative job openings:
What states have the most Utilities Customer Service Representative jobs? States with the most job openings for Utilities Customer Service Representative jobs include:
What job categories do people searching Utilities Customer Service Representative jobs look for? The top searched job categories for Utilities Customer Service Representative jobs are:
Utilities Customer Service Representative jobs near you
Infographic showing various Utilities Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 3% Part Time, 5% Temporary, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Customer Care Expertise LLC

Saint Petersburg, FL • On-site, Remote

$15.25 - $20.50/hr

Full-time

Posted yesterday

Job description

About the Customer Service Representative Position- Fully Remote
Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Customer Service Representative Responsibilities
  • Handle high amounts of incoming calls
  • Produce sales leads
  • Identify and evaluate customers' needs to deliver satisfaction
  • Build sustainable relationships of trust through open and interactive discussion
  • Provide accurate, valid and comprehensive information by using the right methods/tools
  • Reach personal/customer service team sales targets and call handling quotas
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
Customer Service Representative Requirements
  • Some proven customer support experience or experience as a client service representative
  • Track record of not just reaching, but exceeding quota requirements
  • Strong phone administration skills and active listening capabilities
  • Experience with CRM systems and practices
  • Customer orientation and capacity to adapt/respond to different types of characters
  • Exceptional communication and presentation skills
  • Ability to multi-task, prioritize, and control time effectively
  • High school degree

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