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Inbound Call Customer Service Representative Jobs

IronMountain Solutions

$16/hr

Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV ... N/A Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology ...

Infosys

Customer Service Representative

Winston Salem, NC · On-site

$14.75 - $20/hr

Customer Service Representative Spanish Bilingual Job Details Job Position: Customer Service ... Experience in an automated, high-volume outbound/inbound call center environment * Experience ...

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How much do inbound call customer service representative jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for inbound call customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Call Customer Service Representative, and why are they important?

To excel as an Inbound Call Customer Service Representative, strong communication skills, active listening, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically expected. Patience, empathy, and the ability to remain calm under pressure are valuable soft skills that set top representatives apart. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and supporting a positive brand reputation.

What is the difference between Inbound Call Customer Service Representative vs Customer Support Specialist?

AspectInbound Call Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; specialized training optional
Work EnvironmentCall centers, remote or on-siteCall centers, online chat, email support, remote or on-site
Industry UsageCustomer service, retail, telecom, healthcareTechnology, retail, software, telecom
Common Search IntentCustomer service roles involving inbound callsTechnical or product support, troubleshooting, account assistance

Both roles involve assisting customers, but Inbound Call Customer Service Representatives primarily handle incoming calls to resolve issues or answer questions. Customer Support Specialists may handle a broader range of support channels, including email and chat, and often focus on technical or product-specific support. The roles overlap in skills and work environment but differ in scope and communication channels.

What are Inbound Call Customer Service Representatives?

Inbound Call Customer Service Representatives are professionals who handle incoming calls from customers seeking assistance, information, or support regarding a company's products or services. They are responsible for answering questions, resolving issues, processing orders, and providing general customer support. These representatives often work in call centers and are trained to handle a variety of customer needs efficiently and courteously. Their goal is to ensure customer satisfaction and maintain a positive company image.

What are some common challenges faced by Inbound Call Customer Service Representatives, and how can they be managed?

Inbound Call Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and balancing productivity with delivering quality service. To manage these, reps can utilize effective time management techniques, actively listen to customer concerns, and follow structured troubleshooting protocols. Many organizations also offer ongoing training and access to knowledge bases to help representatives resolve issues efficiently and maintain a positive attitude under pressure.
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What cities are hiring for Inbound Call Customer Service Representative jobs? Cities with the most Inbound Call Customer Service Representative job openings:
What job categories do people searching Inbound Call Customer Service Representative jobs look for? The top searched job categories for Inbound Call Customer Service Representative jobs are:
Inbound Call Customer Service Representative jobs near you
In-Bound Call Center Representative

In-Bound Call Center Representative

IronMountain Solutions

Remote

$16/hr

Other

Posted 10 days ago

Job description

Inbound Call Center Representative

Work Location:  Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 

Schedule:           Full Time

Relocation:          N/A

Salary:                 $16 an hour

Customer Service Representative - DHS ICE HSI Tip Line 

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice. 

Job Responsibilities: 

  • Answer and manage incoming calls and online tips from the public
  • Gather, clarify, and document information related to alleged criminal or suspicious activity
  • Review and assess tips to determine relevance and appropriate action
  • Conduct basic research using government, law enforcement, and open-source systems
  • Accurately document calls, tips, and findings in government systems
  • Prepare and route reports to the appropriate field offices or agencies
  • Escalate urgent or actionable information to designated personnel as needed
  • Follow established procedures, policies, and data privacy requirements
  • Provide professional, courteous customer service

Education and Experience Requirements:

  • 3+ years of experience in a call center 
  • Associate's degree required
  • Experience resolving complex stakeholder or customer issues
  • Proven ability to manage multiple tasks in a high-volume environment
  • Strong multitasking skills, including simultaneous data entry, research, and communication
  • Comfortable working with diverse stakeholders across varying professional backgrounds
  • Strong analytical, research, and problem-solving skills
  • Ability to work independently with minimal supervision
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment in complex situations
  • Experience supporting or training new customer service representatives
  • Ability to generate ad-hoc reports using internal systems
  • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

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