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Inbound Call Customer Service Representative Jobs

Elevait Solutions

Call Center Representative

Tewksbury, MA · On-site

$18 - $20/hr

Customer Service Representative Top 3 Skills * High-volume inbound call center experience with strong order management skills * CRM proficiency -- Salesforce case management or a comparable platform

nLeague

Inbound Call Center Rep

Indianapolis, IN · On-site

$14.75 - $19/hr

Inbound Call Center Rep Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.

Quality Body Shop Inc

Customer Service Representative

Akron, OH · On-site

$15.25 - $20.75/hr

SUMMARY: The Customer Service Representative is primarily responsible for providing excellent ... Answer phone calls within 2 rings of an inbound call and give messages to the recipient immediately ...

Afni

Inbound Customer Service Representative

Remote Customer Service Representative As a Customer Service Representative, you'll respond to ... Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ...

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How much do inbound call customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for inbound call customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an inbound call customer service representative?

Inbound Call Customer Service Representatives are professionals who handle incoming calls from customers seeking assistance, information, or support regarding a company's products or services. They are responsible for answering questions, resolving issues, processing orders, and providing general customer support. These representatives often work in call centers and are trained to handle a variety of customer needs efficiently and courteously. Their goal is to ensure customer satisfaction and maintain a positive company image.

What are the key skills and qualifications needed to thrive as an inbound call customer service representative?

To excel as an Inbound Call Customer Service Representative, strong communication skills, active listening, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically expected. Patience, empathy, and the ability to remain calm under pressure are valuable soft skills that set top representatives apart. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and supporting a positive brand reputation.

What are some common challenges faced by inbound call customer service representatives, and how can they be managed?

Inbound Call Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and balancing productivity with delivering quality service. To manage these, reps can utilize effective time management techniques, actively listen to customer concerns, and follow structured troubleshooting protocols. Many organizations also offer ongoing training and access to knowledge bases to help representatives resolve issues efficiently and maintain a positive attitude under pressure.

What is the difference between Inbound Call Customer Service Representative vs Customer Support Specialist?

AspectInbound Call Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; specialized training optional
Work EnvironmentCall centers, remote or on-siteCall centers, online chat, email support, remote or on-site
Industry UsageCustomer service, retail, telecom, healthcareTechnology, retail, software, telecom
Common Search IntentCustomer service roles involving inbound callsTechnical or product support, troubleshooting, account assistance

Both roles involve assisting customers, but Inbound Call Customer Service Representatives primarily handle incoming calls to resolve issues or answer questions. Customer Support Specialists may handle a broader range of support channels, including email and chat, and often focus on technical or product-specific support. The roles overlap in skills and work environment but differ in scope and communication channels.

What cities are hiring for Inbound Call Customer Service Representative jobs?

Cities with the most Inbound Call Customer Service Representative job openings:

What are popular job titles related to Inbound Call Customer Service Representative jobs?

For Inbound Call Customer Service Representative jobs, the most frequently searched job titles are:

Inbound Call Customer Service Representative jobs near you

Customer Service Representative/ Call Center - Columbus, OH 43219 - Onsite

Columbus, OH • On-site

Amicis Global
See more jobs at Amicis Globalexternal

$18 - $19/hr

Contractor

Re-posted 21 days ago

Job description

Job Title: Customer Service Representative
Location: Columbus, OH 43219
Duration: 6 Months
Pay Rate: $22/ Hour on W2. 
 
Position Description:
A Mutual Funds Wealth Management Branch Service Professional that will provide industry leading service to Brokerage branch personnel by taking incoming calls regarding the Mutual Funds and 529 product and services.
Responsibilities include:
• Provide world class customer service to field facing counterparts in all interactions
• Ability to handle a high volume of requests in a fast paced environment.
• Be self-motivated and able to work in a strong team and high activity environment
• Troubleshoot live mutual fund order entry and trade adjustment inquires
• Able to assist the field with mutual fund journal requests
• The ability to deliver and review 529 plans offered
• Apply firm policies and procedures on 529 account opening and maintenance
• Ability to provide paperwork documentation needed for new account opening, change of broker-dealer, and rollover requests
Qualifications:
• Bachelor’s degree preferred or equivalent education or experience
• Financial experience required; mutual fund experience preferred
• Inbound call experience required
• Excellent interpersonal and client service skills
• Effective written and verbal communication skills
• Strong attention to detail and excellent judgement
• Organizational skills, attention to detail and excellent follow up skills
• Ability to research and resolve problems and service inquiries and escalate when appropriate
• Strong computer skills including Microsoft Suite
• Be self-motivated and able to work in a strong team and high activity environment
 
 
 
 
 
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