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Inbound Call Customer Service Representative Jobs

IronMountain Solutions

$16/hr

Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV ... N/A Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology ...

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How much do inbound call customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for inbound call customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Call Customer Service Representative, and why are they important?

To excel as an Inbound Call Customer Service Representative, strong communication skills, active listening, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically expected. Patience, empathy, and the ability to remain calm under pressure are valuable soft skills that set top representatives apart. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and supporting a positive brand reputation.

What are some common challenges faced by Inbound Call Customer Service Representatives, and how can they be managed?

Inbound Call Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and balancing productivity with delivering quality service. To manage these, reps can utilize effective time management techniques, actively listen to customer concerns, and follow structured troubleshooting protocols. Many organizations also offer ongoing training and access to knowledge bases to help representatives resolve issues efficiently and maintain a positive attitude under pressure.

What are Inbound Call Customer Service Representatives?

Inbound Call Customer Service Representatives are professionals who handle incoming calls from customers seeking assistance, information, or support regarding a company's products or services. They are responsible for answering questions, resolving issues, processing orders, and providing general customer support. These representatives often work in call centers and are trained to handle a variety of customer needs efficiently and courteously. Their goal is to ensure customer satisfaction and maintain a positive company image.

What is the difference between Inbound Call Customer Service Representative vs Customer Support Specialist?

AspectInbound Call Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; specialized training optional
Work EnvironmentCall centers, remote or on-siteCall centers, online chat, email support, remote or on-site
Industry UsageCustomer service, retail, telecom, healthcareTechnology, retail, software, telecom
Common Search IntentCustomer service roles involving inbound callsTechnical or product support, troubleshooting, account assistance

Both roles involve assisting customers, but Inbound Call Customer Service Representatives primarily handle incoming calls to resolve issues or answer questions. Customer Support Specialists may handle a broader range of support channels, including email and chat, and often focus on technical or product-specific support. The roles overlap in skills and work environment but differ in scope and communication channels.

More about Inbound Call Customer Service Representative jobs
What cities are hiring for Inbound Call Customer Service Representative jobs? Cities with the most Inbound Call Customer Service Representative job openings:
What job categories do people searching Inbound Call Customer Service Representative jobs look for? The top searched job categories for Inbound Call Customer Service Representative jobs are:
Inbound Call Customer Service Representative jobs near you
Inbound Call Center Representative (Contract)

Inbound Call Center Representative (Contract)

Partners Personnel

Fort Myers, FL • On-site

$18.73/hr

Contractor

Medical, Dental, Vision

Posted 7 days ago

Job description

Inbound Customer Service Representative (Contract) | Onsite Fort Myers, FL | Monday-Friday Shifts

These are NOT REMOTE positions; must be willing to commute to the call center building in Fort Myers, FL.

The ideal candidate will have some customer service experience, such as in a retail, restaurant, call center environment, etc.

Schedule: Full-time, Monday - Friday, 1st Shift

Pay: $18.73 per hour

Contract

If you thrive in a fast-paced environment and have a passion for providing excellent customer service, we want to hear from you! We're seeking detail-oriented and organized representatives to join our team for a large healthcare provider in Lee County. The ideal candidate can multitask effectively, communicate with empathy, and actively listen to support customers.

Training Details:

  • Training provided; hours are 8:00 a.m. - 4:30 p.m.
  • 4-weeks of full-time, day shift training (paid at your full pay rate) before being placed on the call center floor to work independently

Job Description:

  • Answer inbound calls
  • Look up information and assist customers / patients with various inquiries while providing excellent customer service
  • This will be in a large team environment, and you will have your own office workspace in an office setting for a large healthcare provider
  • This is a temporary, contract position, handling inbound patient calls (no sales)

Job Requirements for Customer Service Rep:

  • Able to type 35+ words per minute
  • Able to multitask by answering inbound calls, looking up information, and assisting customers with inquiries
  • Some experience in customer service, such as retail, restaurant, call center, etc., preferred

Apply Today!

Partners Personnel logo

About Partners Personnel

Sourced by ZipRecruiter

Partners Personnel is a full-service staffing company with offices nationwide dedicated to finding the best talent for our clients and building great careers for our employees. At Partners Personnel, we are fanatics when it comes to client satisfaction! Our business model enables companies to maximize profitability by providing flexible staffing regardless of size. We carefully assess every candidate’s personality, skill set, and work experience to ensure we find the right fit for each assignment, allowing our clients to focus on running their business with the best talent available for the job. Partners Personnel has experienced rapid growth since its founding in 2017 to become the 12th largest industrial staffing firm in the U.S. while expanding to over 100 branches nationwide. The strength of its culture as an SIA Best Staffing Firm to Work For and the focused purpose of “helping people and organizations improve” has fueled this rapid growth. In addition to its core strength in the light industrial space, Partners has leveraged its capabilities, successful business model, and industry know-how to add Specialty Divisions to serve its growing customer and employee base further while continuing to provide exceptional service and a more personalized approach to staffing.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Santa Barbara, CA, US

Year founded

2017

Social media

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