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How much do inbound call customer service representative jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for inbound call customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Call Customer Service Representative, and why are they important?

To excel as an Inbound Call Customer Service Representative, strong communication skills, active listening, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically expected. Patience, empathy, and the ability to remain calm under pressure are valuable soft skills that set top representatives apart. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and supporting a positive brand reputation.

What is the difference between Inbound Call Customer Service Representative vs Customer Support Specialist?

AspectInbound Call Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; specialized training optional
Work EnvironmentCall centers, remote or on-siteCall centers, online chat, email support, remote or on-site
Industry UsageCustomer service, retail, telecom, healthcareTechnology, retail, software, telecom
Common Search IntentCustomer service roles involving inbound callsTechnical or product support, troubleshooting, account assistance

Both roles involve assisting customers, but Inbound Call Customer Service Representatives primarily handle incoming calls to resolve issues or answer questions. Customer Support Specialists may handle a broader range of support channels, including email and chat, and often focus on technical or product-specific support. The roles overlap in skills and work environment but differ in scope and communication channels.

What are Inbound Call Customer Service Representatives?

Inbound Call Customer Service Representatives are professionals who handle incoming calls from customers seeking assistance, information, or support regarding a company's products or services. They are responsible for answering questions, resolving issues, processing orders, and providing general customer support. These representatives often work in call centers and are trained to handle a variety of customer needs efficiently and courteously. Their goal is to ensure customer satisfaction and maintain a positive company image.

What are some common challenges faced by Inbound Call Customer Service Representatives, and how can they be managed?

Inbound Call Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and balancing productivity with delivering quality service. To manage these, reps can utilize effective time management techniques, actively listen to customer concerns, and follow structured troubleshooting protocols. Many organizations also offer ongoing training and access to knowledge bases to help representatives resolve issues efficiently and maintain a positive attitude under pressure.
More about Inbound Call Customer Service Representative jobs
What cities are hiring for Inbound Call Customer Service Representative jobs? Cities with the most Inbound Call Customer Service Representative job openings:
What job categories do people searching Inbound Call Customer Service Representative jobs look for? The top searched job categories for Inbound Call Customer Service Representative jobs are:
Inbound Call Customer Service Representative jobs near you
Inbound Call Center Representative (Sioux Falls, SD)

Inbound Call Center Representative (Sioux Falls, SD)

Billion Auto

Sioux Falls, SD • On-site

$16 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Billion Automotive rating

7.0

Company rating: 7.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

60th of 145 rated car dealerships

Job description

Inbound Call Center Representative

Sioux Falls - Sioux Falls, SD 57106

Overview

Position Type: Full Time Travel Percentage: None

Description

We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments.

Your typical work week includes:

  • Monitoring and answering inbound phone calls.
  • Gather information & rout calls to the correct department.
  • Update customer changes in the database.
  • Provide administrative assistance as needed.
  • Attend training sessions and meetings as required.
  • Follow all company policies and procedures.

WHAT we need from you:

  • Strong verbal and written communication skills with the ability to influence.
  • Demonstrate the ability to listen and learn while retaining information quickly.
  • Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision.
  • Task orientated, detail driven, and self-motivated.
  • Ability to think quickly and identify and resolve customer questions or concerns.
  • Exceptional organizational skills.

HOW we will know you are the "ONE":

  • Incredible Customer Service skills
  • Computer skills
  • Call Center Experience
  • Automotive Industry Experience
Benefits To You:

We offer rewards in commission, promotions and all our Full-Time employees enjoy full medical, dental and vision insurance. We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance. We provide paid time off, a 401(K) match and an in-office support structure to help you do your best work.

What Billion Automotive employees say

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