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Customer Success Project Manager Jobs in Florida

UpGuard

Customer Success Manager

Miami, FL · On-site

What will you bring? * 2+ years' experience in customer success, project management or account management. * An understanding of cyber risk management or risk management frameworks. * Experience with ...

UpGuard, Inc

Customer Success Manager

Miami, FL · On-site

What will you bring? * 2+ years' experience in customer success, project management or account management. * An understanding of cyber risk management or risk management frameworks. * Experience with ...

Imprivata

Customer Success Manager I

Saint Petersburg, FL · On-site

$63K - $75K/yr

Bachelor's degree in Business or related discipline. * 1+ years' experience in customer facing success, project management, or professional services role. * Experience with Saas in healthcare or ...

Deepwatch

Customer Success Manager

Tampa, FL · On-site

Director, Customer Success Location: Hybrid Tampa, FL As a Customer Success Manager (CSM) at ... Project Management & Roadmap Execution: * Develop and manage detailed project schedules that ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.

Percepto

Customer Success Manager

West Palm Beach, FL · On-site

Description The Customer Success Manager (CSM) is responsible for ensuring customers achieve ... At least 3 years of experience in project management in a technology field or engineering field ...

Percepto

Customer Success Manager

West Palm Beach, FL · On-site

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value ... At least 3 years of experience in project management in a technology field or engineering field ...

deepwatch

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager Come join Deepwatch's team of world-class cybersecurity professionals and ... Project Management & Roadmap Execution: * Develop and manage detailed project schedules that ...

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Florida

Customer Success Project Manager information

See Florida salary details

$24.3K

$62.1K

$104.6K

How much do customer success project manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success project manager in Florida is $62,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $74,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Florida? For Customer Success Project Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Florida look for? The top searched job categories for Customer Success Project Manager jobs in Florida are:
What cities in Florida are hiring for Customer Success Project Manager jobs? Cities in Florida with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Florida as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $62,073 per year, or $29.8 per hour.

Customer Success Manager

UpGuard

Miami, FL • On-site

Other

PTO

Re-posted 12 days ago

Job description

Who are we?
At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn't just growth; it's a total reimagining of how the world manages cyber risk.
We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.
We aren't just building another tool; we're defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.
At UpGuard, our Sales team continues to be the engine of our growth, moving beyond simple transactions to become trusted architects of digital resilience. In an era where third-party risk is more complex than ever, we maintain a highly collaborative, consultative culture that puts the customer's security posture above all else.
Following a record-breaking 2025 where we shattered revenue targets and expanded our global footprint, we are entering 2026 with even greater momentum. We are seeking high-energy individuals who thrive in a fast-paced, AI-augmented sales environment. If you are hungry to sharpen your craft, possess a relentless desire to win, and want to sell a platform that is actively neutralising global cyber threats, we want to talk to you.
Why are we hiring this role?
Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.
As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your customer's greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you'll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.
What will you do?
  • You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
  • You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.
  • You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement.
  • Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.
  • You will translate your customer's requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
  • You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
What will you bring?
  • 2+ years' experience in customer success, project management or account management.
  • An understanding of cyber risk management or risk management frameworks.
  • Experience with supporting and building customer relationships in a scalable manner.
  • Ability to cover a book of business with on Eastern Time or Pacific Time.
  • Highly organized with the ability to update existing documentation and document new processes.
  • High-level of proficiency in the English language, both written and spoken.
  • The ability to work cross functionally with many internal groups and be a team player.
  • Curious and willing to learn.
What would give you an edge?
  • Experience with a CRM, such as HubSpot or Salesforce.
  • Experience in Customer Success tools, such as ChurnZero or GainSight.
  • Experience in cyber risk management or risk management.
  • Understanding of Cyber Security best practices.
  • Basic/working knowledge of APIs.
  • Experience conducting training sessions.
What's in it for you?
  • Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
  • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
  • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
  • Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
  • 18 weeks paid Parental Leave: Irrespective of parenting role
  • Personal Leave Allowance: This includes sick & carer's leave
  • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
  • Top-spec hardware: All team members will be provided with top-spec laptops for their role
  • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work

UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work! Apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
For applications to positions in the United States, please note, at this time, we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.
Before starting work with us, you will need to undertake a national police history check and reference checks. Also, please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

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