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Customer Success Project Manager Jobs in Florida

Advantive

Customer Success Manager

Tampa, FL

Why this role is critical The Customer Success Manager (CSM) serves as the commercial owner and ... Act as a dedicated project manager for implementations or professional services engagements.

Advantive

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM) serves as the commercial owner and strategic advisor for a ... Act as a dedicated project manager for implementations or professional services engagements.

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.

Percepto

Customer Success Manager

West Palm Beach, FL · On-site

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value ... At least 3 years of experience in project management in a technology field or engineering field ...

Tabit.cloud

Customer Success Manager

Aventura, FL · On-site

We're looking for a Customer Success Manager with hands-on Front-of-House and Back-of-House ... Project Management * Act as the primary point of contact for restaurant clients during onboarding

Inspected

Customer Success Manager

Fort Lauderdale, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our ... Analyze customer data and project interactions to identify trends and emerging needs across single ...

ITRADE STEM

Senior Customer Success Manager

Tampa, FL · On-site +1

This position requires a blend of project management, customer support, and product management ... success, account management, or a related field, preferably within a SaaS or technology company.

StarTech.com

Customer Success Manager

FL

Project Management Ability to manage multiple projects simultaneously, set priorities, allocate resources, and ensure timely delivery of customer success initiatives and business development ...

Amadeus

Customer Success Manager

Maitland, FL

The Customer Success Manager (CSM) is responsible for managing small & medium customer(s ... Amadeus teams to execute projects and campaigns. * Increase sales and secure renewals by ...

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Florida

Customer Success Project Manager information

See Florida salary details

$24.3K

$62.1K

$104.6K

How much do customer success project manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer success project manager in Florida is $62,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $74,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Florida? For Customer Success Project Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Florida look for? The top searched job categories for Customer Success Project Manager jobs in Florida are:
What cities in Florida are hiring for Customer Success Project Manager jobs? Cities in Florida with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Florida as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $62,073 per year, or $29.8 per hour.
Customer Success Manager I

Customer Success Manager I

Imprivata

Saint Petersburg, FL

$63K - $75K/yr

Full-time

Posted 3 days ago

Job description

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.
 
We are seeking a Customer Success Manager I to join our team. This is a hybrid opportunity based out of our Waltham, MA; St. Petersburg, FL or Austin, TX office. 
 

Job Summary

The Customer Success Manager I (CSM I) is responsible for engaging with the majority of Imprivata’s SMB customers at key points throughout the customer journey. The CSM is a part of a CSM team and collectively they drive value and additional customer outcomes. Our CSMs work cross-functionally within the organization to resolve customer satisfaction related issues and play a critical part of the signature experience we provide our customers. This role will maintain working relationships internally with teams such as Renewals, Support, Sales, and leadership. This role is responsible for meeting key metrics such as retention, adoption, satisfaction, and to identify opportunities for cross-sell and addons. CSMs, through their reactive and proactive engagements, encourage successful and healthy customer journeys and enhance partnerships providing life-long customers.

Duties and Responsibilities

  • Monitor metrics to accelerate product adoption, influence engagement and identify opportunities for growth.
  • Review customer analytics, including but not limited to: customer trends, on-time renewals, monthly active-usage, and NPS.
  • Maintains excellent knowledge of product, customer journey expectations, issue resolution, and customer risk management
  • Partner with renewals to protect and grow ARR for customer base through risk and renewals initiatives
  • Manage customer engagements at scale through Salesforce case management, Gainsight workflows, calls, and organized email communication
  • Communicate “voice of the customer” feedback to upper management and help drive strategic initiatives and program improvement.
  • Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc.
  • Identify opportunities to implement scalable programs which will efficiently and effectively drive customer outcomes at scale.
  • Other duties as assigned and required.

Qualifications

  • Bachelor’s degree in Business or related discipline.
  • 1+ years’ experience in customer facing success, project management, or professional services role.
  • Experience with Saas in healthcare or commercial.
  • Knowledgeable with CRM systems, preferably SalesForce.com and Gainsight.
  • Proficiency with O365 tools.
  • Excellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers.
  • Aility to engage with C level executives and ability to take feedback from all levels.
  • Ability to comprehend high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution, and identification of technical escalation points.
  • Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.
  • Ability to work cross-functionally to bring key Imprivata functional areas together in order to solve customer requirements.
  • Effective communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level.
This position offers a total compensation range of $63,000.00 to $75,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! 

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
 
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