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Customer Success Project Manager Jobs in Florida

Percepto

Customer Success Manager

Riviera Beach, FL · On-site +1

Description The Customer Success Manager (CSM) is responsible for ensuring customers achieve ... At least 3 years of experience in project management in a technology field or engineering field ...

Inspected

Customer Success Manager

Fort Lauderdale, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our ... Analyze customer data and project interactions to identify trends and emerging needs across single ...

Inspected

Customer Success Manager

Fort Lauderdale, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our ... Analyze customer data and project interactions to identify trends and emerging needs across single ...

Inspected

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our ... Analyze customer data and project interactions to identify trends and emerging needs across single ...

ITRADE STEM

Senior Customer Success Manager

Tampa, FL · On-site +1

This position requires a blend of project management, customer support, and product management ... success, account management, or a related field, preferably within a SaaS or technology company.

Worth AI

Customer Success Manager

Orlando, FL · On-site

Proven ability to manage multiple projects and clients effectively * Strong analytical and problem ... and customer success tools * Proven ability to independently own onboarding, escalations, and ...

StarTech.com

Customer Success Manager

FL · On-site

Project Management Ability to manage multiple projects simultaneously, set priorities, allocate resources, and ensure timely delivery of customer success initiatives and business development ...

Worth AI

Customer Success Manager

Orlando, FL · On-site +1

Proven ability to manage multiple projects and clients effectively * Strong analytical and problem ... and customer success tools * Proven ability to independently own onboarding, escalations, and ...

NinjaOne

Customer Success Manager

Tampa, FL · On-site

NinjaOne Customer Success Manager As a NinjaOne Customer Success Manager, you are an outgoing, self ... project confidence, and overcome objections * As customer advocate and product expert you excel at ...

Biller Genie

Manager, Customer Success

Orlando, FL · On-site

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.

Right Fit Advisors

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...

Amadeus

Customer Success Manager

Maitland, FL

The Customer Success Manager (CSM) is responsible for managing small & medium customer(s ... Amadeus teams to execute projects and campaigns. * Increase sales and secure renewals by ...

Carrier

Customer Success Manager

FL · On-site +1

$96K - $192K/yr

Own Customer Success & Satisfaction for identified accounts * Responsible for delivering customer ... Project management skills * Strong Analytics Skills * Superior presentation, written, and verbal ...

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Showing results 21-40

All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Florida

Customer Success Project Manager information

See Florida salary details

$24.3K

$62.1K

$104.6K

How much do customer success project manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success project manager in Florida is $62,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $74,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Florida? For Customer Success Project Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Florida look for? The top searched job categories for Customer Success Project Manager jobs in Florida are:
What cities in Florida are hiring for Customer Success Project Manager jobs? Cities in Florida with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Florida as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $62,073 per year, or $29.8 per hour.

Customer Success Manager

Percepto

Riviera Beach, FL • On-site, Remote

Full-time

Posted 10 days ago

Job description

Description
The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value from the deployment of Percepto's drone inspection solutions. This role blends customer success, solution engineering, and sales enablement responsibilities. The CSM serves as the primary point of contact for customer onboarding, implementation, and ongoing value delivery-while also supporting proof-of-concept (POC) efforts and collaborating with sales to drive adoption and expansion.
Above all, this role ensures safe operations and regulatory compliance while delivering the up most value during every flight.
Key Expectations:
  • Safety & Compliance First: Always prioritize safe and regulatory-compliant flight operations.
  • Continuous Improvement: Always be looking for opportunities to improve our teams' workflows and challenge the process to ensure it brings value. We need to be better tomorrow than we were today!
  • Customer-Centric Mindset: Ensure every interaction drives customer trust and measurable value.
  • Technical Competency: Maintain deep familiarity with drone systems, payloads, and inspection workflows.
  • Collaboration: Work cross-functionally with Sales, Product, QA, Operations, and Regulatory teams.
  • Communication: Translate technical details into clear business value messaging for executives and operators.
  • Metrics-Driven: Track adoption, utilization, inspection efficiency, and ROI-report progress to internal and external stakeholders. (We Make Data Driven Decisions)
  • Ownership: Manage both the strategic and tactical execution of customer programs, ensuring success from POC to scale.

Responsibilities
Customer Success & Adoption:
  • Own the end-to-end customer onboarding and implementation journey for drone-based inspection systems.
  • Partner with customer stakeholders (operations, reliability, safety, compliance, IT) to align drone deployments with business objectives and KPIs.
  • Proactively monitor system utilization and inspection cadence to ensure maximum value realization.
  • Provide ongoing training, enablement, and best-practice guidance to customer teams.
  • Act as the voice of the customer internally, advocating for feature requests, support needs, and escalations.

Solution Engineering:
  • Support pre-sales technical discussions, ensuring solution design aligns with customer site requirements (facilities, inspection areas, IT/security constraints, regulatory considerations).
  • Lead the technical implementation of drone systems, including hardware setup, configuration, flight-path design, and integration with compliance and reporting tools.
  • Assist with regulatory alignment (FAA, EPA, OSHA, state-specific rules) by validating operational envelopes and inspection use cases.
  • Troubleshoot implementation and integration challenges, ensuring smooth handover from pilot phase to scaled operations.
  • Maintain a working knowledge of product updates, hardware configurations, and advanced AI features (e.g., real-time leak detection, Orbit AI).

Sales & POC Support:
  • Work to understand customer needs from metrics and build value driven use cases.
  • Partner with the sales team during Proof of Concept (POC) efforts.
  • Scoping technical requirements.
  • Demonstrating drone capabilities and inspection workflows on-site.
  • Documenting success criteria and validating outcomes against agreed ROI targets.
  • Contribute to closing deals by delivering technical credibility and building customer trust.
  • Develop ROI models and value-realization frameworks tailored to each customer.

Requirements
Requirements:
  • Bachelor's Degree, preferably in Engineering, Computer Science, Business Management, or related field, or equivalent experience
  • At least 3 years of experience in project management in a technology field or engineering field, managing large-scale projects
  • At least 3 years of experience in client-facing positions
  • Ability to communicate and coordinate across multinational R&D, QA, Product, Regulation, Operations, Sales, and Commercial teams in order to provide a successful project delivery
  • Capable of leading technical demonstrations and hardware testing
  • Ability to work in a fast-paced, flexible environment
  • Problem-solving skills and critical thinking
  • Willing to travel up to 20% of the time throughout North America
  • Ability to work on non-routine hours
  • Self-learner in a highly dynamic and ambitious work environment
  • Strong communication skills - written, verbal, and presentation
  • Experience with drone application development
  • Hardware-related technical skills- assembly, repair, etc.
  • PMP certification is a plus
  • Pilot license Part 107 is a plus

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