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Employee Success Manager Jobs in Florida (NOW HIRING)

GAI Consultants

Employee Success Manager

Orlando, FL · On-site

As GAI's Employee Success Manager, you will champion a positive, compliant, and high-performing environment by leading programs that strengthen employee-supervisor partnerships, elevate the employee ...

GAI Consultants

Employee Success Manager

Orlando, FL · Hybrid

As GAI's Employee Success Manager, you will champion a positive, compliant, and high-performing environment by leading programs that strengthen employee-supervisor partnerships, elevate the employee ...

Humata Health

Customer Success Manager

Winter Park, FL · On-site

Customer Success Manager (CSM) Humata Health Inc. is seeking a dynamic and results-driven Customer ... Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus ...

Cleo

Customer Success Manager

Tallahassee, FL · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Employee Assistance Program * Paid Parental Leave * Representing a company with 4,000+ clients and ...

Melio

Customer Success Manager

Miami, FL · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... We strive to make each and every employee feel valued and appreciated. * The annual base salary ...

EverDriven

Customer Success Manager

Orlando, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... Employee Assistance Program * Employee Discounts Program #LI-Remote Equal Opportunity Employer ...

EverDriven

Customer Success Manager

Tampa, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... Employee Assistance Program * Employee Discounts Program #LI-Remote Equal Opportunity Employer ...

Worth AI

Customer Success Manager

Orlando, FL · On-site +1

Monitor customer success metrics and develop strategies for improvement * Manage an assigned book ... employee for this job. Duties, responsibilities and activities may change at any time with or ...

EverDriven

Customer Success Manager

Jacksonville, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... Employee Assistance Program * Employee Discounts Program #LI-Remote Equal Opportunity Employer ...

Worth AI

Customer Success Manager

Orlando, FL · On-site

Monitor customer success metrics and develop strategies for improvement * Manage an assigned book ... employee for this job. Duties, responsibilities and activities may change at any time with or ...

Altium Limited

Customer Success Manager

Orlando, FL · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering ... We prioritize employee wellbeing, flexibility, and a safe, supportive work environment across all ...

EverDriven

Customer Success Manager

Miami, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... Employee Assistance Program * Employee Discounts Program #LI-Remote Equal Opportunity Employer ...

Worth AI

Customer Success Manager

Orlando, FL

Monitor customer success metrics and develop strategies for improvement * Manage an assigned book ... employee for this job. Duties, responsibilities and activities may change at any time with or ...

Strive Pharmacy

Customer Success Manager

Tampa, FL · Remote

$65K - $85K/yr

The Customer Success Manager (CSM) is responsible for managing a Book of Business while driving ... We're committed to supporting the personal and professional growth of every employee, inside and ...

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All JobsEmployee Success JobsEmployee Success Manager JobsEmployee Success Manager Jobs in Florida

Employee Success Manager information

See Florida salary details

$17.2K

$45.8K

$76.6K

How much do employee success manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for employee success manager in Florida is $45,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,900.00 and $51,600.00 per year, depending on experience, location, and employer.

What is the difference between Employee Success Manager vs Customer Success Manager?

AspectEmployee Success ManagerCustomer Success Manager
Primary FocusEmployee engagement, retention, and developmentCustomer satisfaction, retention, and account growth
Work EnvironmentInternal HR and employee teamsClient-facing, sales, and support teams
Required CredentialsHR certifications, relevant experience in employee relationsCustomer service or account management experience, industry knowledge

While both roles focus on success and retention, the Employee Success Manager concentrates on internal employee engagement and development, whereas the Customer Success Manager works externally to ensure client satisfaction and retention. Understanding these differences helps organizations align roles with their strategic goals and improves overall workforce and customer relationships.

What does an Employee Success Manager do?

An Employee Success Manager is responsible for supporting employee engagement, retention, and development within an organization. They often analyze employee feedback, implement programs to improve workplace satisfaction, and collaborate with HR and leadership to foster a positive work environment. Strong communication skills and familiarity with HR tools are typically essential for this role.

What are popular job titles related to Employee Success Manager jobs in Florida?

For Employee Success Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Employee Success Manager jobs in Florida look for?

The top searched job categories for Employee Success Manager jobs in Florida are:

What cities in Florida are hiring for Employee Success Manager jobs?

Cities in Florida with the most Employee Success Manager job openings:

Employee Success Manager jobs near you
Infographic showing various Employee Success Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,847 per year, or $22 per hour.

Employee Success Manager

GAI Consultants

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

GAI Consultants rating

9.6

Company rating: 9.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

8th of 450 rated engineering

Job description

Are you a proactive HR leader who thrives on building trust, strengthening workplace culture, and turning employee relations into a strategic advantage? As GAI's Employee Success Manager, you will champion a positive, compliant, and high-performing environment by leading programs that strengthen employee-supervisor partnerships, elevate the employee experience, resolve issues early, and help shape a culture where people and teams can do their best work.
Key Responsibilities:
  • Sets and advances a clear vision for employee relations that promotes a proactive, people-first culture, emphasizing early issue resolution, continuous feedback, and an exceptional employee experience aligned with organizational values and long-term business success.
  • Leads programs which support and enhance employee-to-supervisor partnerships, foster strong relationships, and maximum retention. Examples include Check-in and Exit Interviews, Employee Satisfaction Surveys, Performance Plans, etc.)
  • Manages foreign national employee Visa work applications and processes.
  • Manages Worker's Compensation program including Experience Modification Rate (EMR) data and analytics, legal compliance, collaboration with W/C insurance carrier, claims management, and back to work program.
  • Manages and recommends resolutions to employee relations issues, including investigations, conflict resolution, and performance concerns.
  • Advises, coaches, and counsels managers and leaders on employee relations best practices, policies, and employment law compliance.
  • Conducts thorough, impartial investigations and documents findings and recommendations.
  • Develops and delivers training on workplace conduct, performance management, and employee relations topics.
  • Collaborates with HR and legal teams to ensure consistent and compliant handling of employee matters.
  • Analyze trends and data to identify potential risks and recommend proactive solutions.
  • Support the development and communication of HR policies, procedures, and workplace standards.
  • Promote a culture of respect, accountability, and inclusion across the organization.
  • Travels to GAI offices as needed to meet with staff and implement projects and tasks; otherwise, the workweek is a hybrid work arrangement.
  • Participate quarterly in SHRM local chapter meetings, events, and community.
  • Other roles, tasks, and responsibilities as requested by the Sr. People Director.

Work Environment:
This position will work a hybrid full-time schedule with 1-2 days/week working from home and 2-3 days/week working from a GAI office. 20-25% travel is expected to other offices, career events, team meetings, etc.
Qualifications:
  • 10+ years of experience in HR or Employee Relations management, preferably in engineering consulting or professional services environments.
  • 8+ years of experience with Workers Compensation program management, data compilation and analysis, back to work programs, etc.
  • 8+ years of experience developing and updating policies, procedures, gathering support and approvals, and communicating to staff.
  • Strong knowledge of employment laws (Federal and State) and regulations.
  • Proven ability to manage sensitive situations with discretion and sound judgment.
  • Bachelor's degree required; Master's degree preferred
  • HR certification (e.g., SHRM-CP/SCIP, PHR/SPHR) strongly preferred.

Skills:
  • Advanced skills in HRIS and ATS systems, (preferably UKG Pro), Deltek Vantagepoint.
  • Advanced skills and working knowledge of Microsoft Suite software programs (Word, Excel, PPT, Power BI, etc.).
  • Excellent communication, conflict resolution, influencing, and stakeholder management skills.
  • Strong leadership and organizational capabilities.
  • Detail-oriented with a proactive problem-solving mindset.
  • Ability to work in fast-paced, high-pressure environments.

Impact:
This role is essential in maintaining a fair and respectful workplace by ensuring consistent employee relations practices, minimizing risk, and supporting leaders in effectively managing their teams.
Why GAI?
GAI offers skilled professionals like you an exceptional place to work, grow, lead, and achieve. Explore an array of opportunities in locations across the U.S. and join accomplished colleagues in tackling challenging projects for a range of markets. Enjoy work location and scheduling flexibility; your choice of comprehensive, personalized benefits; a range of employee wellness programs and discounts; and more. Feel good about being part of a collaborative team that's committed to supporting the communities we serve. Join GAI and distinguish yourself in a company poised for unlimited growth.
Benefits To Working at GAI Include:
Competitive Pay & Recognition
  • Market based, competitive compensation
  • Performance driven recognition and development bonuses

Comprehensive Health & Wellness
  • Medical, dental, and vision plans
  • Company paid short-term and long-term disability
  • Company paid life insurance
  • Employee Assistance Program and wellness resources

Meaningful Work-Life Balance
  • Generous paid time off + 7 paid holidays
  • An additional floating holiday-use it for what matters to you
  • Paid maternity, paternity, and adoption leave

Growth, Learning & Financial Security
  • 401(k) with company match
  • Tuition reimbursement
  • Support and rewards for professional development and certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What GAI Consultants employees say

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About GAI Consultants

Sourced by ZipRecruiter

GAI Consultants is an employee-owned corporation offering comprehensive engineering, planning, and environmental consulting services to diverse industry sectors, located in Pittsburgh, Pennsylvania, in the United States. The company operates in the field of engineering consulting and provides sustainable and economically-viable solutions to clients ranging from bridge design, community planning, to industrial facilities, ecological studies, and more. GAI Consultants was founded in 1958 and, over more than six decades, has grown significantly with a strong commitment to advancing clients' projects and contributing to community development. The firm operates on the core values of integrity, client satisfaction, quality, and workforce development, all of which raises the bar on client service and project excellence, ultimately contributing to the company’s mission, which is 'to create and deliver superior, innovative consulting solutions that enrich the lives of our people and enhance the world we live in.'

Industry

Civil engineering construction

Company size

501 - 1,000 Employees

Headquarters location

Pittsburgh, PA, US

Year founded

1958

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