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Technical Success Manager Jobs in Florida (NOW HIRING)

Captivea USA

Customer Success Manager

Orlando, FL · On-site

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the ... Technical or functional understanding of business processes (finance, operations, supply chain, etc.

Windward

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... Strong communication and relationship-building skills, with the ability to engage both technical ...

Qualifacts

Customer Success Manager

Tampa, FL · On-site

Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement ... Able to work and communicate effectively with Customers' technical and non-technical ...

Kaseya

Customer Success Manager

Orlando, FL · On-site

Customer Success Manager Kaseya is the leading provider of AI-powered IT management and ... Translate technical support data into clear business insights and customer-facing recommendations.

Amadeus

Customer Success Manager

Maitland, FL · Hybrid

The Customer Success Manager (CSM) is responsible for managing small & medium customer(s ... Technical Expertise: Good knowledge and understanding of Amadeus products and the hotel industry.

iCIMS

Senior Manager, Customer Success

Tallahassee, FL · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

Wolters Kluwer

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

Capital One

Dealer Success Manager

Tampa, FL · On-site

Dealer Success Manager Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a ... a number of technical issues quickly. Key Responsibilities: * Strategic POD Partnership:

Wolters Kluwer

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Florida

Technical Success Manager information

See Florida salary details

$38.1K

$113.8K

$144.6K

How much do technical success manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for technical success manager in Florida is $113,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,100.00 and $135,300.00 per year, depending on experience, location, and employer.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits related to customer success and technical expertise.

What are popular job titles related to Technical Success Manager jobs in Florida?

For Technical Success Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Technical Success Manager jobs in Florida look for?

The top searched job categories for Technical Success Manager jobs in Florida are:

What cities in Florida are hiring for Technical Success Manager jobs?

Cities in Florida with the most Technical Success Manager job openings:

Technical Success Manager jobs near you
Infographic showing various Technical Success Manager job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $113,803 per year, or $54.7 per hour.

Customer Success Manager

Captivea USA

Orlando, FL • On-site

$15K - $25K/mo

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager

Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies transform their operations by implementing Odoo ERP—the most complete all-in-one business management platform. As our US client base expands, we are seeking a proactive Customer Success Manager to own post-go-live relationships, retention, renewal strategy, support coordination, and expansion readiness.

Mission

As a Customer Success Manager at Captivea, your mission is to ensure the long-term success and satisfaction of clients after they go live on Odoo. You will build strategic relationships with customers, oversee renewal cycles, manage support escalations, and identify opportunities for solution optimization and future expansion.

Your work ensures clients remain healthy, supported, and positioned for continued growth with Odoo and Captivea.

What You Will Do

Own client relationships post implementation.

Manage renewals & retention.

Coordinate support & issue resolution.

Identify & influence expansion.

Who We Are Looking For

Experience- 2–5 years in customer success, account management, support management, or similar client-facing roles. Experience in SaaS, ERP, consulting, or software implementation environments is a strong plus.

Mindset- Empathetic, structured, and relationship-driven. Strong communicator capable of executive-level conversations. Proactive problem-solver who can manage customer needs before they escalate. Organized, reliable, and comfortable owning multiple accounts in parallel.

Huge Plus- Experience with Odoo, NetSuite, SAP, Microsoft Dynamics, or other ERP platforms. Technical or functional understanding of business processes (finance, operations, supply chain, etc.).

Compensation

Base Salary: $70,000 – $85,000 Variable Compensation: $15,000 – $25,000 On-Target Earnings (OTE): $90,000 – $110,000

Success Metrics

You will be measured by: - Renewal execution (timeliness and accuracy). - Client retention rate. - Support margin (efficiency of support utilization). - Expansion pipeline creation

Office address

CAPTIVEA USA 4031 Avalon Park East Boulevard Orlando, FL 32828

What We Offer

Stimulating and dynamic work environment

Work with a passionate and dedicated team

Training and support throughout the employee's career

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