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Technical Success Manager Jobs (NOW HIRING)

LoanPro

Technical Success Manager

Farmington, UT · On-site

Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who has access to ...

AppsFlyer

Technical Success Manager

New York, NY

We're looking for a Technical Success Manager to help us shape the future of measurement. In this role, you'll work with talented professionals across the globe, within a culture that values ...

AppsFlyer

Technical Success Manager

New York, NY · On-site

We're looking for a Technical Success Manager to help us shape the future of measurement. In this role, you'll work with talented professionals across the globe, within a culture that values ...

LoanPro

Technical Success Manager

Farmington, UT · On-site

Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who has access to ...

AppsFlyer

Technical Success Manager

San Francisco, CA · On-site

We're looking for a Technical Success Manager to help us shape the future of measurement. In this role, you'll work with talented professionals across the globe, within a culture that values ...

Dark Trace

Technical Success Manager

Los Angeles, CA · On-site

$145K - $160K/yr

The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting ...

Dark Trace

Technical Success Manager

Chicago, IL · On-site

$100K - $115K/yr

The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting ...

Dark Trace

Technical Success Manager

Los Angeles, CA · On-site

Learn Fast The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers ...

Everbridge

Technical Success Manager

San Diego, CA

$130K - $150K/yr

... a Technical Success Manager (TSM) to support our large Control Center clients. Reporting to the Director of Professional Services, the TSM will represent Everbridge as a member of our client ...

New

Port

Technical Success Manager

Boston, MA · On-site +1

Port is seeking an experienced Technical Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our ...

Port

Technical Success Manager

Austin, TX · On-site +1

Port is seeking an experienced Technical Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our ...

Port

Technical Success Manager

Palo Alto, CA · On-site +1

Port is seeking an experienced Technical Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our ...

Everbridge

Technical Success Manager

San Diego, CA · On-site

$130K - $150K/yr

... a Technical Success Manager (TSM) to support our large Control Center clients. Reporting to the Director of Professional Services, the TSM will represent Everbridge as a member of our client ...

Qdrant

Technical Success Manager

You are not just managing accounts; you are managing technical success. What you will own * Orchestrate Technical Delivery: Serve as the primary technical point of contact post-sale, coordinating ...

New Relic

Technical Success Manager

San Francisco, CA · Remote

$136K - $137K/yr

Your opportunity The Technical Success Manager (TSM) will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability ...

New Relic

Technical Success Manager

San Francisco, CA · On-site

$87K - $108K/yr

Your opportunity The Technical Success Manager (TSM) will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability ...

Qdrant

Technical Success Manager

San Francisco, CA · Remote

You are not just managing accounts; you are managing technical success. What you will own * Orchestrate Technical Delivery: Serve as the primary technical point of contact post-sale, coordinating ...

Bubble Group, Inc

Manager, Technical Success

New York, NY · On-site

$136K - $176K/yr

About the team The Technical Success Management (TSM) team is made up of world-class Bubble experts who act as advisors and problem solvers for our most important customers. We serve as the bridge ...

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Technical Success Manager information

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$51K

$152.3K

$193.5K

How much do technical success manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for technical success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

More about Technical Success Manager jobs
What cities are hiring for Technical Success Manager jobs? Cities with the most Technical Success Manager job openings:
What states have the most Technical Success Manager jobs? States with the most job openings for Technical Success Manager jobs include:
What job categories do people searching Technical Success Manager jobs look for? The top searched job categories for Technical Success Manager jobs are:
Technical Success Manager jobs near you
Infographic showing various Technical Success Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.

Technical Success Manager

LoanPro

Farmington, UT • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 24 days ago

Job description

Technical Success Manager - Farmington, UT
Why LoanPro:
"We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. LoanPro unlocks finance." -Rhett Roberts, CEO
At LoanPro, we're more than just a fintech company-we're transforming the lending landscape. With over $18 billion in loans managed across North America, LoanPro isn't just growing-it's leading the industry transformation.
How we do what we do:
"Steve Jobs was once asked what he was most proud of at Apple. Was it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That's what I'm most proud of
here at LoanPro- the team that builds LoanPro. We do what we do because of our people." -Rhett Roberts, CEO
At the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.
What you own:
Technical Success Managers (TSMs) collaborate closely with the Customer Success Managers (CSMs) to support customers through their entire customer journey with LoanPro, including implementation. They are customer facing, strategic, product subject-matter experts. They are solutionists, builders, sellers, and project managers, responsible for exemplifying excellent customer service and LoanPro core values, culture, policy and procedures at all times.
Essential Job Functions:
  • Takes ownership of deep learning about our software, its functions, and how it fulfills our customers' needs and how they use the product
  • Support the CSMs in technical calls, upselling, and building new requirements
  • Collaborate with the Solution Architects on larger solutions
  • Collaborate with customers to gather and understand their technical requirements, business goals, and objectives in order to design and architect solutions that leverage our platform to meet those requirements.
  • Provide technical guidance and best practices to existing customers for integrating our platform with existing systems and workflows.
  • Create detailed technical documentation, including architecture diagrams, solution design specs, and integration guides.
  • Work closely with product and engineering teams to communicate customer feedback and drive continuous improvement of our platform.
  • Advocate for customer needs within the organization, ensuring that their feedback is considered in product development and enhancements.
  • Stay up-to-date with industry trends, emerging technologies, and best practices to continuously improve the solutions provided to customers.
  • Collaborate with internal teams to develop and refine processes, tools, and resources that enhance the customer experience.
  • An essential function of this role requires onsite work to collaborate with other team members. Remote work can be conducted at managers discretion and in accordance with company hybrid policy, although the first 90 days are expected to be in office completely to accommodate in person training.
  • Other duties as prescribed-Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What you need for success:
  • Bachelor's degree in Computer Science, Information Technology, Finance, or a related field is preferred, but not required.
  • 2+ years of experience in a technical customer-facing role, such as Solution Architect, Customer Success Manager, or Technical Success Manager.
  • 2+ years of experience in lending (preferred)
  • Strong understanding of software architecture, cloud computing, and system integration.
  • Proven experience in designing and implementing complex technical solutions for enterprise customers.
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
  • Proficiency in APIs, payloads, and basic database queries is a must.
  • Proficiency in scripting or programming languages (e.g., Python, JavaScript) is a plus.
  • Experience with CRM, SaaS platforms, or FinTech solutions is highly desirable.
  • Excellent oral and written communication skills, including facilitation of group presentations, and consulting skills
  • Ability to assess needs, influence, collaborate, deliver and partner at the most senior levels in the organization
  • Ability to build collaborative, trustworthy relationships across functions and geographies
  • Strategic, enterprise-wide and systems thinking
  • Good analytical and deductive reasoning skills
  • Thoughtful leadership and strong management capabilities. Ability to influence at all levels in an organization, including Senior Executives
  • Ability to consult with colleagues to identify issues, determine potential solutions, and analyze the impact on the broader organization
  • Ability to build relationships across a range of styles and cultures to form networks within and outside the company
  • Ability to use core technology to report information, analyze data and develop analytical models.
  • Proficiency in G-suite applications as well as industry-specific analysis software
  • Basic understanding of the industry, with the ability to become a subject matter expert on the job
  • Ability to work in a fast-paced, team environment, with a proactive rather than reactive mindset.
  • Innovation and problem-solving skills that include the ability to develop and propose equipment-based solutions for clients

Benefits of the Role:
  • 80% Medical/Dental
  • PTO and Holiday Schedule
  • HSA and 401K Match
  • Wellness Rewards and EAP

At LoanPro, we have the ability to make a real difference. LoanPro offers a value-based, innovation-focused, learning culture and endless opportunities for growth. Come help us build LoanPro.
If you need an accommodation to apply for the position or during the interview process, please email hr@loanpro.io

Apply