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Technical Success Manager Jobs (NOW HIRING)

AppsFlyer

Technical Success Manager

New York, NY · On-site

We're looking for a Technical Success Manager to help us shape the future of measurement. In this role, you'll work with talented professionals across the globe, within a culture that values ...

New Relic

Technical Success Manager

San Francisco, CA · Remote

$136K - $137K/yr

Your opportunity The Technical Success Manager (TSM) will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability ...

Zscaler

Technical Success Manager

We are looking for a Technical Success Manager to join our team. This is a remote, Northeast (NJ, DC, NYC, MA, NC)-based role, reporting to the Senior Manager, Technical Success in the Customer ...

New Relic

Technical Success Manager

San Francisco, CA · On-site

$87K - $108K/yr

Your opportunity The Technical Success Manager (TSM) will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability ...

Snyk

$119K - $148K/yr

As a Senior Technical Success Manager, you will be the strategic heartbeat for our top-tier enterprise customers. You won't just support software adoption; you will architect the vision for how ...

Radiology Partners

AVP, Technical Success

Lead and manage teammates, providing guidance, support, and development opportunities. * Lead and manage the Local Technical Success Team, including hiring, training, and performance management.

Aveva

Technical Success Consultant

Philadelphia, PA · Hybrid

$89K - $192K/yr

Act as a technical liaison to assigned customer accounts, collaborating with Customer Success Managers, to maximize customer value and drive new business. * Lead strategic conversation with customers ...

Aveva

Technical Success Consultant

Houston, TX · Hybrid

$89K - $192K/yr

Act as a technical liaison to assigned customer accounts, collaborating with Customer Success Managers, to maximize customer value and drive new business. * Lead strategic conversation with customers ...

Aveva

Technical Success Consultant

Chicago, IL · Hybrid

$89K - $192K/yr

Act as a technical liaison to assigned customer accounts, collaborating with Customer Success Managers, to maximize customer value and drive new business. * Lead strategic conversation with customers ...

AVEVA

Technical Success Consultant

Philadelphia, PA · On-site

$89K - $192K/yr

Technical Success Consultant Location: Philadelphia, PA /Houston, TX Employment Type: Full time ... Examples include Administration/IT Staff, Operations Management and Staff, "C" level executives.

Port

Technical Success Engineer

Austin, TX · On-site +1

If you're excited about combining technical depth with strategic account management to drive customer success, we'd love to have you on board. Requirements * 5+ years of experience in a technical ...

Airlock Digital

Technical Success Engineer

Denver, CO · On-site +1

$103K - $129K/yr

The Technical Success Engineer will work closely with our customers to ensure they are achieving ... Ability to manage multiple customer engagements while maintaining high technical and delivery ...

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$193.5K

How much do technical success manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for technical success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

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Technical Success Manager jobs near you
Technical Success Manager

Technical Success Manager

AppsFlyer

New York, NY • On-site

Full-time

Posted 4 days ago

Job description

At AppsFlyer, we believe every challenge is an invitation to innovate. We're looking for a Technical Success Manager to help us shape the future of measurement. In this role, you'll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.
About the role
As a Technical Success Manager, you'll serve as the trusted technical advisor for a portfolio of strategic customers, partnering with technical stakeholders to drive product adoption, solve complex challenges, and maximize business value. Working closely with Customer Success, Product, Engineering, and Partnerships, you'll help customers unlock the full potential of the AppsFlyer platform while influencing long-term technical success.
What You'll Do
  • Own relationships with client technical stakeholders (Product, Engineering, and Technology teams) post-onboarding, driving adoption, value realization, and long-term success with the AppsFlyer platform.
  • Develop and execute technical account roadmaps by translating business objectives into project deliverables, technical milestones, and product adoption plans aligned with technical stakeholders.
  • Lead solution scope and design for complex customer use cases, including custom integrations, and product configurations, in partnership with Product and Engineering teams.
  • Partner closely with Customer Success Managers (CSMs) to provide technical guidance, solution design, and issue resolution for strategic accounts.
  • Serve as a trusted advisor and subject matter expert across AppsFlyer products, educating customers on platform capabilities, best practices, and new features.
  • Collaborate cross-functionally internally with Sales, Customer Success, Product, Partnerships, and Engineering to influence product strategy, resolve technical challenges and deliver customer outcomes.
  • Document and scale reusable technical solutions, implementation patterns, and best practices across customers and internal teams.
  • Lead strategic discussions with both technical and executive stakeholders, influencing adoption and long-term platform strategy.
  • Represent AppsFlyer at customer meetings, industry events, and conferences (up to 20% travel).
What You Have
  • 7+ years of experience in a client-facing technical role, such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, SDE, or similar.
  • Proficiency in at least one programming, scripting or query language (e.g., Python, JavaScript, SQL).
  • Exceptional communication and presentation skills, with the ability to translate technical concepts into business value for executive, technical, and operational audiences.
  • Strong analytical, troubleshooting skills and problem solving skills
  • Strong project and stakeholder management skills
  • Experience leveraging AI tools (e.g., ChatGPT, Claude) to improve productivity, scale customer engagement, and enhance workflows such as account research, analysis, communication, and strategic planning.

At AppsFlyer, we're committed to building a diverse and inclusive workplace. Don't meet 100% of the qualifications? If you're excited about this role and believe you have the skills to succeed, we encourage you to apply.
Bonus Points
  • Deep familiarity with Ad tech and Martech landscapes, including mobile, web, CTV, attribution, and analytics platforms.
  • Proven background navigating complex SaaS environments, digital advertising ecosystems, and omnichannel data integrations.
  • Strong track record of engaging with and influencing executive stakeholders, senior technical leadership, and diverse large-scale audiences

For our US-based candidates, the expected On Target Earnings (OTE) range from $155,000 to $165,000 (including bonus or commission). The offer varies on many factors, including market location, job-related knowledge, skills, experience, interview results, references, etc.
Why Join Us?
AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.
Here, titles don't define us-ideas do. You'll thrive in a culture where everyone's input shapes the future.

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