As a Technical Customer Success Manager , you will own the post-sale relationship for a portfolio of Syndigo's Mid-Market and SMB customers, especially within the Ratings and Reviews space. You will ...
As a Technical Customer Success Manager , you will own the post-sale relationship for a portfolio of Syndigo's Mid-Market and SMB customers, especially within the Ratings and Reviews space. You will ...
Technical Customer Success Manager
Chicago, IL · On-site
$62K - $75K/yr
As a Technical Customer Success Manager , you will own the post-sale relationship for a portfolio of Syndigo's Mid-Market and SMB customers, especially within the Ratings and Reviews space. You will ...
Technical Customer Success Manager
Chicago, IL · On-site
$62K - $75K/yr
As a Technical Customer Success Manager , you will own the post-sale relationship for a portfolio of Syndigo's Mid-Market and SMB customers, especially within the Ratings and Reviews space. You will ...
Technical Customer Success Manager
Chicago, IL · Hybrid
$62K - $75K/yr
As a Technical Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo's Mid-Market and SMB customers, especially within the Ratings and Reviews space. You will ...
Technical Customer Success Manager
Chicago, IL · Hybrid
$62K - $75K/yr
As a Technical Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo's Mid-Market and SMB customers, especially within the Ratings and Reviews space. You will ...
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Chicago, IL · Remote
As a Customer Success Manager, you'll be responsible for building strong, long-lasting ... Collaborate with the technical teams to ensure the customer's IT environment is understood * Sets ...
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Chicago, IL · On-site
$73K - $137K/yr
Maintaining customer technical account portfolio to provide technical guidance and recommendation * Aligning AvePoint's product line to provide a comprehensive solution that satisfies the customer ...
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Chicago, IL · On-site
Through this partnership, will act as a strategic technical resource for high-priority channel ... As a Partner Success Manager, you will play a critical role as a technical advisor throughout the ...
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Chicago, IL · On-site
Through this partnership, will act as a strategic technical resource for high-priority channel ... As a Partner Success Manager, you will play a critical role as a technical advisor throughout the ...
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Chicago, IL · Remote
Through this partnership, will act as a strategic technical resource for high-priority channel ... As a Partner Success Manager, you will play a critical role as a technical advisor throughout the ...
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Chicago, IL · Remote
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The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... Demonstrated experience in technical role, preferably in software or complimentary industry
Technical Success Manager information
See Chicago, IL salary details
$52.5K - $65.9K
1% of jobs
$65.9K - $79.2K
2% of jobs
$79.2K - $92.6K
2% of jobs
$92.6K - $105.9K
1% of jobs
$105.9K - $119.3K
9% of jobs
$124.5K is the 25th percentile. Wages below this are outliers.
$119.3K - $132.6K
26% of jobs
$132.6K - $146K
3% of jobs
$146K - $159.3K
1% of jobs
The median wage is $167.6K / yr.
$159.3K - $172.6K
9% of jobs
$172.6K - $186K
11% of jobs
$190.1K is the 75th percentile. Wages above this are outliers.
$186K - $199.3K
36% of jobs
$52.5K
$156.9K
$199.3K
How much do technical success manager jobs pay per year?
As of May 28, 2026, the average yearly pay for technical success manager in Chicago, IL is $156,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $186,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?
To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.
How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?
Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.
What is a Technical Success Manager?
A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.
What is the difference between Technical Success Manager vs Customer Success Manager?
| Aspect | Technical Success Manager | Customer Success Manager |
|---|---|---|
| Required Credentials | Technical background, certifications in relevant technologies | Customer service, communication, and relationship management skills |
| Work Environment | Technical teams, product deployment, technical support | Client interactions, onboarding, retention strategies |
| Employer & Industry Usage | Tech companies, SaaS providers, software firms | Tech, SaaS, and service industries |
| Common Search & Comparison | Yes | Yes |
The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.
What are popular job titles related to Technical Success Manager jobs in Chicago, IL? For Technical Success Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Technical Success Manager jobs in Chicago, IL look for? The top searched job categories for Technical Success Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Technical Success Manager jobs? Cities near Chicago, IL with the most Technical Success Manager job openings:
Job description
**This is a hybrid position that requires 2 days per week in office at our Chicago location**
As a Technical Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo's Mid-Market and SMB customers, especially within the Ratings and Reviews space. You will focus on monitoring and driving measurable business outcomes, product adoption, retention, and expansion across a large book of customers.
You will leverage reporting and alerts to monitor and identify opportunities within your account book, and act as a trusted advisor on recommendations to improve their UGC program.
HOW WE'LL BE WINNING TOGETHER DAY TO DAY
Customer Value & Outcomes
- Own the end-to-end success of assigned accounts following implementation
- Establish, document, and track customer goals, success metrics, and ROI realization plans to identify risk and opportunity within your book of business
- Provide regular metric reports and readouts focusing on value delivered, business impact, and strategic alignment
- Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally
- Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery
- Drive deep product adoption across customer teams and use cases
- Identify adoption barriers, limitations, and risks, and partner with customers to remove roadblock
- Document risk within ChurnZero and proactively develop and execute mitigation and success plans with internal stakeholders
- Collaborate with Commercial Sales and CSM Leadership to support customer renewals through insights and strategic guidance
Growth & Expansion
- Identify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for Sales
- Partner with Account Executives to support upsell and cross-sell initiatives
- Identify, develop, and nurture customer advocates within your book of business
- Proactively identify advocacy risk and develop mitigation strategies to preserve long-term relationship
- Partner with internal teams to secure customer referrals, testimonials, and event speakers
- Serve as the voice of the customer internally, influencing Product, Support, and Services
- Coordinate internal resources to deliver a seamless, high-quality enterprise customer experience
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- 1-3 years of experience in a customer success role with demonstrated success in client relationship management in SaaS
- Experience managing a book of business in the $2-$3M ARR range
- Knowledge of pivot tables and data lookups, HTML, CSS, JSON
- Knowledge of the CPG, Health and Beauty, or Apparel industry (preferred but not required)
- High degree of comfort with technology, particularly analytics
- Strong presentation skills with the ability to communicate value and insights to professional and executive audiences
- Ability to work independently and make decisions across a wide range of complexity
- Proven ability to troubleshoot and resolve customer challenges
About SyndiGO
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Chicago, IL, US
Year founded
1973