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Technical Success Manager Jobs in Wheaton, IL (NOW HIRING)

Dark Trace

Technical Success Manager

Chicago, IL · On-site

$100K - $115K/yr

The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting ...

The Bronx

Technical Customer Success Manager

Chicago, IL · On-site

$90 - $140/hr

Position Overview Scion Technology has been engaged to conduct a search for an experienced Customer Success Manager for our client, a retail customer engagement platform and point‑of‑sale ...

Wolters Kluwer

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

Wolters Kluwer

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

Wolters Kluwer

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

Wolters Kluwer

Customer Success Manager

Chicago, IL

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

Arvist Inc.

Customer Success Manager

Chicago, IL · On-site

$70 - $90/hr

Customer Success Manager - Chicago, IL - Remote - Full time We're looking for a CSM who actually ... Coordinate with our technical team to resolve configuration issues, integration questions, and ...

SPINS

Customer Success Manager

Chicago, IL · On-site +1

$80K - $90K/yr

Customer Success Manager The Customer Success Manager will manage relationships and accounts with ... Technical aptitude, analytical mindset and intermediate or higher experience with Microsoft Excel ...

Rundoo

Client Success Manager

Chicago, IL · On-site

$117K - $130K/yr

Excellent written and verbal communication - You can talk to a non-technical owner-operator and to ... Prior Client Success, Account Management, or relationship-driven support experience in SaaS

MARKT-PILOT GmbH

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager MARKT-PILOT is a high-growth SaaS company helping industrial machinery ... Strong commercial mindset with a track record of driving retention and growth Technical ...

Canals

Customer Success Manager

Chicago, IL · On-site

This role blends relationship management with technical problem-solving and strategic enablement ... Demonstrated success driving product adoption, utilization and training end users. * Proven ...

Clockwork

Customer Success Manager

Chicago, IL · On-site

$60K - $80K/yr

Customer Success Manager Millions of companies fail each year because of poor financial management ... Experience logging bugs and discussing technical issues with engineers. * Experience working cross ...

SPARETECH

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Chicago, Illinois, United States Hybrid Work Environment: We believe in ... or Technical Sales, preferably within the software industry or data-driven manufacturing ...

PPRO

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... Build and maintain deep, trust-based relationships with external operational and technical ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Wheaton, IL

Technical Success Manager information

See Wheaton, IL salary details

$49.3K

$147.2K

$187K

How much do technical success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for technical success manager in Wheaton, IL is $147,187.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,600.00 and $174,900.00 per year, depending on experience, location, and employer.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits related to customer success and technical expertise.

What job categories do people searching Technical Success Manager jobs in Wheaton, IL look for?

The top searched job categories for Technical Success Manager jobs in Wheaton, IL are:

What cities near Wheaton, IL are hiring for Technical Success Manager jobs?

Cities near Wheaton, IL with the most Technical Success Manager job openings:

Technical Success Manager jobs near you
Infographic showing various Technical Success Manager job openings in Wheaton, IL as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 2% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $147,187 per year, or $70.8 per hour.

Technical Success Manager

Dark Trace

Chicago, IL • On-site

$100K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 hours ago

Job description

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead.
At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.
We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.
Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast
Job Description:
The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting value from cybersecurity technology.
In this role, you will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, helping customers embed the platform into daily security operations, reduce risk, and achieve measurable outcomes.
You will work closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals, bringing a clear technical view of customer health, adoption progress, risks, and renewal readiness.
Please note this position is hybrid, 3 days a week in office.
Key Responsibilities
  • Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
  • Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
  • Identify high-value use cases that make the platform part of everyday security operations.
  • Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
  • Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
  • Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
  • Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
  • Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
  • Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Qualifications
  • You have 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
  • You understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
  • You know how to drive adoption, retention, technical value realisation, and customer health improvement.
  • You can translate complex technical concepts into clear, practical guidance for customers and internal teams.
  • You are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
  • You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
  • Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
  • Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Compensation: $100,000 - $115,000 base + 80/20 commission split. Final offer will be determined based on years of experience and location.
Benefits:
  • 100% medical, dental and vision insurance, plus dependents
  • Paid parental leave
  • Pet insurance Discount
  • Life insurance
  • Commuter benefits
  • 401(k)
  • Employee Assistance Program

As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.
Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.
Employment with Darktrace is at-will, meaning either the employee or Darktrace may terminate the employment relationship at any time, with or without cause or notice, except where prohibited by law or governed by a separate written agreement.

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