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Technical Success Manager Jobs in Columbus, OH (NOW HIRING)

Cyxtera

Customer Success Manager

Lewis Center, OH

Customer Success activities include ongoing management and oversight of our customers: on-boarding, ... Bachelor degree required, business or technical degree preferred * Excellent organization, time ...

Relativity

Senior Technical Account Manager

Columbus, OH · Hybrid

$100K - $150K/yr

Lead technical success plans to ensure customers have a positive and successful experience using ... Ability to manage multiple projects simultaneously and prioritize based on company and team ...

Cribl

Customer Success Engineer, Ohio Valley

Columbus, OH · On-site +1

$110K - $160K/yr

Ohio, Michigan or Indiana Why You'll Love This Role The Customer Success Engineer (CSE) is the ... The CSE must be ready to engage with both technical and management functions within an organization ...

Varicent

Technical Account Manager

Columbus, OH

Varicent's Customer Success team is actively seeking a Technical Account Manager with an analytic mindset and a keen focus on data. The dedicated TAM will partner with a portfolio of customers to ...

Varicent

Technical Account Manager

Columbus, OH

Varicent's Customer Success team is actively seeking a Technical Account Manager with an analytic mindset and a keen focus on data. The dedicated TAM will partner with a portfolio of customers to ...

Varicent

Technical Account Manager

Columbus, OH · On-site

Varicent's Customer Success team is actively seeking a Technical Account Manager with an analytic mindset and a keen focus on data. The dedicated TAM will partner with a portfolio of customers to ...

Onsetto, Inc

Technical Project Manager

Columbus, OH · On-site

$90K - $140K/yr

What Success Looks Like Success in this role means complex work moves forward with clarity ... project management, technical project management, program management, or technology delivery ...

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See Columbus, OH salary details

$47.7K

$142.3K

$180.8K

How much do technical success manager jobs pay per year?

As of May 28, 2026, the average yearly pay for technical success manager in Columbus, OH is $142,289.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,900.00 and $169,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

What are popular job titles related to Technical Success Manager jobs in Columbus, OH? For Technical Success Manager jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Technical Success Manager jobs in Columbus, OH look for? The top searched job categories for Technical Success Manager jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Technical Success Manager jobs? Cities near Columbus, OH with the most Technical Success Manager job openings:
Technical Success Manager jobs near you

Customer Success Manager

Cyxtera

Lewis Center, OH

Full-time

Posted 26 days ago

Job description

About the Position

Csquare is seeking a talented, highly motivated individual to serve as a Customer Success Manager. The mission of the Csquare Customer Success organization is to ensure our customers are receiving the full value from our data center and security offerings. Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer partnerships and growth.

Our mission is to create successful long-term relationships with our clients.

Responsibilities

  • Handle overall responsibility for managing the customer relationship
  • Establish a trusted adviser relationship that works to ensure customer’s overall satisfaction with our services
  • Retain and grow business by anticipating customer needs and providing a high level of customer services
  • Act as a liaison between product management and the customer with a focus on communicating the Centersquare roadmap
  • Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
  • Prioritize and drive resolution on escalated customer issues
  • Leverage customer relationships as needed for prospect references


Experience and Qualifications

  • 5+ years of experience in a customer facing role in data center colocation and/or managed hosting dealing with larger, complex organizations
  • Customer facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels
  • Proven ability to retain and grow strategic accounts
  • Functional domain expertise with data center colocation, managed hosting and/or information security
  • Proven ability to collaborate and build strong relationships with customers, especially at the Executive level
  • Excellent verbal and written communication skills, including the ability to chair meetings and host online executive escalations
  • Bachelor degree required, business or technical degree preferred
  • Excellent organization, time management, and communication skills
  • Ability to travel up to 50%
  • Passion for customer service

Csquare is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The employer will not sponsor visas for this role.

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