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Technical Success Manager Jobs in Arizona (NOW HIRING)

Basata

Partner Success Manager

Tempe, AZ · On-site

Partner Success Manager Full-Time | Tempe, AZ About Basata At Basata, we're rethinking the way ... Comfortable operating as a connector between technical and client- facing teams; able to translate ...

Ylopo

Client Success Manager

Phoenix, AZ

$60K - $75K/yr

Strong technical, organizational, and project coordination skills, alongside strong attention to ... Manager of Client Success. * Learn the ins and outs of our product to become a subject matter ...

TRAPP TECHNOLOGY INC

Customer Success Manager

Phoenix, AZ · On-site +1

$60K/yr

The Customer Success Manager is responsible for cultivating and maintaining strong relationships ... Technical awareness: ability to match resources to technical issues appropriately. * Mid-level ...

iT1

Client Success Manager

Tempe, AZ · On-site

The Client Success Manager (CSM) plays a critical role in ensuring exceptional service delivery for ... Any technical certifications preferred, but not required * Certifications in Customer/Client ...

Ylopo

Strategic Client Success Manager

Phoenix, AZ · Remote

$70K - $80K/yr

We're hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients ... Excellent communicator with strong listening skills and technical aptitude * Understanding of real ...

Deloitte

Deployment Success Manager

Tempe, AZ · On-site

Collaborate with customer stakeholders, technical account teams, and internal teams to address ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

Ylopo

Strategic Client Success Manager

Arizona City, AZ · Remote

$70K - $80K/yr

We're hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients ... Excellent communicator with strong listening skills and technical aptitude * Understanding of real ...

Ylopo

Strategic Client Success Manager

Phoenix, AZ · Remote

$70K - $80K/yr

We're hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients ... Excellent communicator with strong listening skills and technical aptitude * Understanding of real ...

Luxury Presence

Client Success Manager II

Phoenix, AZ · Hybrid

$75K - $100K/yr

We're looking for a Client Success Manager II to join our growing Client Success team. Do you love ... Communicating with clients, particularly in explaining order of operations, technical complexities ...

Luxury Presence

Client Success Manager II

Phoenix, AZ · Hybrid

$75K - $100K/yr

We're looking for a Client Success Manager II to join our growing Client Success team. Do you love ... Communicating with clients, particularly in explaining order of operations, technical complexities ...

Transact Campus

Technical Support Engineer

Scottsdale, AZ · On-site

$44K - $60K/yr

You'll regularly interact with Customer Engineers, Technical Success Engineers, and Technical Account Managers to ensure seamless customer experiences. Cross-functionally, you'll work with Product ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Arizona

Technical Success Manager information

See Arizona salary details

$47.5K

$141.9K

$180.3K

How much do technical success manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for technical success manager in Arizona is $141,915.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,600.00 and $168,700.00 per year, depending on experience, location, and employer.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

What are popular job titles related to Technical Success Manager jobs in Arizona? For Technical Success Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Technical Success Manager jobs in Arizona look for? The top searched job categories for Technical Success Manager jobs in Arizona are:
What cities in Arizona are hiring for Technical Success Manager jobs? Cities in Arizona with the most Technical Success Manager job openings:
Technical Success Manager jobs near you
Infographic showing various Technical Success Manager job openings in Arizona as of July 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $141,915 per year, or $68.2 per hour.

Partner Success Manager

Basata

Tempe, AZ • On-site

Full-time

Posted 25 days ago

Job description

Partner Success Manager
Full-Time | Tempe, AZ
About Basata
At Basata, we're rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.
We're a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early-stage energy, designing better ways to work, and fixing what's broken in healthcare, we'd love to connect.
About the Role
The Partner Success Manager leads the Operations unit within Basata's Partner Success Department. The department has three units - Operations, Growth Partner, and Partner Integration - all reporting to the Director of Partner Success. Each unit plays a distinct role in the partner's lifecycle; together, they succeed or fall short as one team.
The Operations unit is the connective tissue of the department. It bridges Partner Integration (who onboards and launches new partners) and the Growth Partner unit (who owns the ongoing partner relationship) - ensuring nothing is lost between phases. It also runs the BPO and Medical Assistant teams that support daily operations across the portfolio, and serves as the Director's operational right-hand on process, infrastructure, and team performance.
This is a people-management and operations role as much as it is an implementation role. The right person is someone who keeps multiple teams coordinated, holds high standards for quality and accountability, and can translate between the technical and the relational sides of the business.
What You'll Do
  • Serve as the operational connector between the Partner Integration Team and the Growth Partner unit - ensuring nothing falls through the cracks as a partner account moves from launch into steady-state.
  • Own the day-to-day management of the BPO partner agent team, who operate as Basata's white-label AI Agents across partner accounts.
  • Own the day-to-day management of the Medical Assistant team, ensuring they are scheduled, performing to standard, and properly integrated into each client workflow.
  • Manage MA scheduling across accounts: coverage planning, rotation, and capacity alignment with active and post-go-live practices
  • Run QA review for MA work: monitor task completion, accuracy, and adherence to practice-specific protocols
  • Ensure MAs are onboarded and trained on each client account's specific workflows, EMR environment, and escalation protocols before assignment
  • Track MA performance metrics and surface any patterns, gaps, or capacity concerns to the Director proactively
  • Own and maintain the operational backbone of the Partner Success Department - the documents, workflows, and systems that keep all three units consistent and scalable.
  • Build and refine SOPs for the BPO and MA teams; standardize how quality reviews, scheduling, and escalations are handled
  • Maintain the Partner Portfolio Tracker and Team Workload Tracker; ensure they reflect real-time status across the full partner portfolio
  • Surface process gaps and propose solutions proactively - do not wait for problems to recur
  • Operate as the Director's operational right hand - keeping visibility high, escalations clean, and execution tight across all teams.

What We're Looking For
  • 5+ years of experience in healthcare operations, client success, or implementation management - ideally in a SaaS, health tech, or BPO-adjacent environment
  • Demonstrated experience managing BPO or vendor teams, including scheduling, QA, and performance accountability
  • Experience managing or coordinating clinical support staff
  • Familiarity with EMR systems (e.g., Epic, Athena, Modernizing Medicine, Nextech, or equivalent) and the workflow context of specialty medical practices
  • Prior involvement in healthcare technology implementations or go-live coordination, including handoff management between technical and relationship-facing teams
  • HIPAA compliance working knowledge; prior experience with BAA requirements and healthcare vendor management is strongly preferred
  • Cross-functional coordination. Comfortable operating as a connector between technical and client- facing teams; able to translate between operational detail and strategic context without losing either
  • Process ownership. Builds and maintains operational infrastructure that actually gets used - playbooks, trackers, SOPs - and keeps them current as the business evolves
  • QA and operational rigor. Systematic approach to quality review - able to track performance by agent, account, and metric, and act on what the data shows
  • Healthcare and clinical workflow literacy. Understands how specialty medical practices operate - referral flows, fax-based intake, EMR documentation standards, and the downstream impact of operational errors
  • Written and verbal communication. Produces clear, professional internal documentation; communicates status and risk concisely to leadership and peers alike
  • Comfort with AI-enabled workflows. Able to quickly learn and operationalize AI-driven products (voice AI, intelligent fax routing, automated call routing) and support partners in adopting them effectively
Nice to Have
  • Background in specialty medical practice operations (urology, cardiology, gastroenterology, ENT, or ophthalmology)
  • Experience at an early- or growth-stage healthcare technology company
  • Familiarity with project management tools (e.g., Linear, Asana, Jira) and cross-platform communication workflows (Slack, Google Workspace)
  • Professional credentials such PMP, LSSGB or equivalent healthcare or operations certifications
  • Excellent communication skills. You can adjust your style whether you're in a room with a practice manager, a call center rep, or a CEO
Why Join Basata?
  • Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need-faster and with fewer headaches.
  • Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience.
  • High ownership. Join a team where you're trusted to lead, build, think critically, and bring ideas to life.
  • Work with purpose. We're not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day.
Our Core Values
  • Find a way: We own outcomes-no excuses, no shortcuts. When obstacles appear, we remove them. When the path isn't clear, we forge one. We take extreme ownership, stay scrappy, and do what it takes to get the job done. Whatever the challenge, we find a way.
  • Dream big: We refuse to accept that healthcare has to be broken. We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people. We challenge what's possible, rethinking every mundane barrier standing in the way of better care. Our vision is ambitious-some might call it impossible-but we believe patients and providers deserve nothing less.
  • Obsess over the customer: We put our customers at the center of everything we do. We anticipate their needs, solve their problems, and design experiences that make them say, "Wow, I love this." Every decision starts with empathy: How will this help them? How will they use it? We make our customers the hero-while never compromising on ethics, privacy, or trust.
  • Always be learning: We're relentless about growth-our own and each other's. We challenge each other to level up, not just in skill, but in mindset, awareness, and character. We attract and empower "A" players, raise the bar, and multiply the impact of those around us. We're learning machines: always reading, asking, improving. Because when we grow as people, we become better teammates, leaders, and humans - that lifts the whole team with us.
  • Move Fast. Deliver Excellence.We prioritize rapid execution without sacrificing quality. Speed unlocks momentum-but only when paired with precision. We test relentlessly, ship often, and iterate fast to drive the results we want. Whether it's responding to a message or launching a product, we take bold action, measure impact, and refine quickly. Velocity is our competitive edge-excellence is our standard.

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