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Technical Success Manager Jobs in Arizona (NOW HIRING)

Apriva

Customer Success Manager

Phoenix, AZ · On-site

Customer Success Manager The Customer Success Manager (CSM) owns the post-sales operational ... Strong technical literacy -- able to read an integration spec, interpret API documentation at a ...

Soraban

Customer Success Manager

Chandler, AZ · On-site

Customer Success Manager Location: Chandler, AZ (In-Office) About Soraban Soraban helps accounting ... Ability to explain technical concepts clearly to non-technical users. * Experience working with CRM ...

Basata

Partner Success Manager

Tempe, AZ · On-site

Partner Success Manager Full-Time | Tempe, AZ About Basata At Basata, we're rethinking the way ... Comfortable operating as a connector between technical and client- facing teams; able to translate ...

Milliman

Client Success Manager (MedInsight)

Phoenix, AZ

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Ability to learn and navigate a variety of technical tools to review and analyze client data

Ylopo

Client Success Manager

Phoenix, AZ

$60K - $75K/yr

Strong technical, organizational, and project coordination skills, alongside strong attention to ... Manager of Client Success. * Learn the ins and outs of our product to become a subject matter ...

TRAPP TECHNOLOGY INC

Customer Success Manager

Phoenix, AZ · On-site +1

$60K/yr

The Customer Success Manager is responsible for cultivating and maintaining strong relationships ... Technical awareness: ability to match resources to technical issues appropriately. * Mid-level ...

Trapp Technology

Customer Success Manager

Phoenix, AZ · On-site

The Customer Success Manager is responsible for cultivating and maintaining strong relationships ... Technical awareness: ability to match resources to technical issues appropriately. * Mid-level ...

Insight

$90K/yr

Proven ability to communicate complex technical concepts to executive and non-technical ... Management, Penetration Testing, etc. Success Measures * High client satisfaction scores (CSAT and ...

SHI GmbH

Customer Success Manager - VMware

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Ability to travel to SHI, Partner, and Customer Events * 2-4 years of experience in a technical ...

Ylopo

Strategic Client Success Manager

Arizona City, AZ · Remote

$70K - $80K/yr

We're hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients ... Excellent communicator with strong listening skills and technical aptitude * Understanding of real ...

Deloitte

Deployment Success Manager

Tempe, AZ · On-site

Collaborate with customer stakeholders, technical account teams, and internal teams to address ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

Ylopo

Strategic Client Success Manager

Phoenix, AZ · Remote

$70K - $80K/yr

We're hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients ... Excellent communicator with strong listening skills and technical aptitude * Understanding of real ...

Ylopo

Strategic Client Success Manager

Phoenix, AZ · Remote

$70K - $80K/yr

We're hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients ... Excellent communicator with strong listening skills and technical aptitude * Understanding of real ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Arizona

Technical Success Manager information

See Arizona salary details

$47.5K

$141.9K

$180.3K

How much do technical success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical success manager in Arizona is $141,915.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,600.00 and $168,700.00 per year, depending on experience, location, and employer.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits related to customer success and technical expertise.

What are popular job titles related to Technical Success Manager jobs in Arizona?

For Technical Success Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Technical Success Manager jobs in Arizona look for?

The top searched job categories for Technical Success Manager jobs in Arizona are:

What cities in Arizona are hiring for Technical Success Manager jobs?

Cities in Arizona with the most Technical Success Manager job openings:

Technical Success Manager jobs near you
Infographic showing various Technical Success Manager job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 2% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $141,915 per year, or $68.2 per hour.

Customer Success Manager

Apriva

Phoenix, AZ • On-site

Other

Re-posted 13 days ago

Job description

Customer Success Manager

The Customer Success Manager (CSM) owns the post-sales operational relationship for an assigned portfolio of strategic Apriva accounts — ISOs, ISVs, resellers, and enterprise merchants — and is accountable for operational success, retention, adoption, expansion signal generation, and customer health from go-live forward. This is a relationship-driven, payments-literate role that orchestrates Apriva's Professional Services, Support, Engineering, and Product teams on behalf of the customer; it is not a hands-on technical implementation role and it does not own new-logo sales or close expansion deals. The CSM is the customer's primary day-to-day advocate inside Apriva and the operational counterpart to Sales after the deal is signed.

Required Qualifications

  • 5–8 years of post-sales experience in Customer Success, Account Management, Service Delivery, or a comparable customer-facing role at a payments, fintech, or B2B SaaS company.
  • Working knowledge of the payments ecosystem: gateways, processors, acquirers, ISOs, ISVs, terminal/device certifications, and the economics of merchant payment processing.
  • Familiarity with industry standards and concepts: PCI DSS, P2PE, EMV (contact and contactless), tokenization, and unattended protocols such as MDB/ICP.
  • Understanding of merchant boarding workflows, settlement and funding cycles, reconciliation, interchange basics, and chargeback handling.
  • Demonstrated experience managing a portfolio of accounts to measurable retention and customer-health outcomes.
  • Comfort leading executive-level conversations, QBRs, and renewal discussions with senior business and technical stakeholders.
  • Strong technical literacy — able to read an integration spec, interpret API documentation at a high level, and follow an engineering escalation conversation — without serving as the hands-on implementer.
  • Proficiency with CRM and CS tooling (e.g., Salesforce, Gainsight, ChurnZero, HubSpot, or equivalent), ticketing systems, and standard productivity/reporting tools.
  • Bachelor's degree or equivalent practical experience.
  • Willingness to travel up to ~20% for customer meetings, QBRs, and industry events across Apriva's served regions.

Preferred Qualifications

  • Direct experience at a payment gateway, processor, acquirer, ISO/MSP, ISV, or terminal/device manufacturer (e.g., Stripe, Adyen, Fiserv, Worldpay, Global Payments, Shift4, Verifone, Ingenico, NCR Voyix, Toast, Square, Cantaloupe, Nayax, 365 Retail Markets).
  • Vertical experience in unattended/self-service payments (vending, micro-markets, kiosks, EV charging, parking), DEX telemetry, closed-loop processing (campus, military, employee ID), retail, mobility, or hospitality.
  • Hands-on familiarity with EMV certification workflows, processor migrations, or multi-MID enterprise deployments.
  • Experience working in a partner-led / channel-driven commercial model (ISOs, ISVs, resellers).
  • Multi-region account experience spanning the U.S., Canada, U.K., and/or Mexico, including awareness of region-specific scheme rules and processor landscapes.
  • CSM-relevant certifications (e.g., Gainsight CCSM, SuccessCOACHING, CSPN) or payments credentials (ETA CPP, PCIP).

Apriva is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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