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Technical Success Manager Jobs in Draper, UT (NOW HIRING)

Broccoli AI

Director of Technical Success

Lehi, UT · On-site

Technical Success sits at the intersection of our customers, our product, and our Engineering team ... management, and issue resolution * Develop and monitor key metrics around response times ...

Nexus IT Inc

Client Success Manager

Salt Lake City, UT · On-site +1

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To ... Proactively monitor and track technical KPIs and other key service performance metrics. Use ...

Nexus IT, Inc

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To ... Proactively monitor and track technical KPIs and other key service performance metrics. Use ...

Nexus IT

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To ... Proactively monitor and track technical KPIs and other key service performance metrics. Use ...

Lumion

Customer Success Manager

South Jordan, UT · On-site

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative ... Our mission is to empower trade and technical schools to offer the most trusted operational ...

Cleo

Customer Success Manager

Salt Lake City, UT · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Excellent communication and presentation skills directed at both business-oriented and technical ...

Canals

Customer Success Manager

Lehi, UT · Remote

This role blends relationship management with technical problem-solving and strategic enablement ... Demonstrated success driving product adoption, utilization and training end users. * Proven ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Draper, UT

Technical Success Manager information

See Draper, UT salary details

$47.7K

$142.4K

$180.9K

How much do technical success manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for technical success manager in Draper, UT is $142,365.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,900.00 and $169,200.00 per year, depending on experience, location, and employer.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits related to customer success and technical expertise.

What job categories do people searching Technical Success Manager jobs in Draper, UT look for?

The top searched job categories for Technical Success Manager jobs in Draper, UT are:

What cities near Draper, UT are hiring for Technical Success Manager jobs?

Cities near Draper, UT with the most Technical Success Manager job openings:

Technical Success Manager jobs near you
Infographic showing various Technical Success Manager job openings in Draper, UT as of September 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $142,365 per year, or $68.4 per hour.

Director of Technical Success

Lehi, UT • On-site

Broccoli AI
See more jobs at Broccoli AIexternal

Full-time

Posted 4 days ago

Job description

About Broccoli
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
  • Hundreds of contractors rely on Broccoli every day.
  • We've grown to $15M+ ARR in under two years.
  • We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
  • We're backed by Khosla Ventures and Y Combinator.

We're still just getting started.
The Role
We're hiring a Technical Success Director to lead and scale Broccoli's Technical Success function.
Technical Success sits at the intersection of our customers, our product, and our Engineering team. As the leader of this function, you'll make sure complex customer problems don't get lost between teams. You'll build a team that can deeply understand technical issues, represent the customer's needs to Engineering, and translate technical solutions back into clear outcomes for the customer.
You'll serve as the bridge between customers and Engineering, bringing customer context, business impact, and technical detail together to ensure we're solving the right problems and solving them well.
At the same time, you'll build the people, processes, and systems that allow Technical Success to scale alongside Broccoli. You'll lead a highly technical team, establish how we handle support escalations, define SLAs and ticket flows, develop strong partnerships with Engineering and Product, and continuously turn what we learn from customers into better products and better experiences.
This is a hands-on leadership role for someone who enjoys solving complex problems, developing people, building systems, and operating at the intersection of customer experience and technology.
What You'll Do
1. Lead the Team
  • Lead, coach, and develop the AI Tech Support team, creating a culture of ownership, technical excellence, and customer obsession
  • Set clear expectations, goals, and performance standards for the team
  • Hire and scale the team as Broccoli's customer base and technical needs grow
  • Develop technical expertise across the team through coaching, training, documentation, and hands-on problem solving
  • Create an environment where team members are empowered to investigate problems, make decisions, and own issues through resolution
  • Maintain a strong partnership between Technical Success and Customer Success
  • Maintain a high bar for both technical quality and customer experience
2. Bridge the Gap Between Customers & Engineering
  • Serve as the primary bridge between customer-facing teams and Engineering for complex technical issues
  • Ensure customer problems are deeply understood, accurately diagnosed, and translated into clear, actionable solutions
  • Bring the customer's business context, impact, urgency, and desired outcome to Engineering, not just the symptoms of a technical issue
  • Partner with Engineering to triage, investigate, prioritize, and resolve customer-impacting issues
  • Establish clear escalation standards so Engineering receives high-quality, actionable issues rather than incomplete or ambiguous escalations
  • Represent the customer's perspective in technical discussions while translating technical complexity back into clear answers for customers and Customer Success
  • Own the communication loop throughout an escalation, ensuring customers and internal teams always understand what is happening, what is known, and what comes next
  • Identify patterns across customer issues and partner with Engineering and Product to address root causes rather than repeatedly solving the same problem
  • Build trust between Technical Success and Engineering so both teams see each other as partners in solving customer problems
3. Build the Technical Success Function
  • Define and execute the strategy, priorities, and operating model for Technical Success
  • Establish scalable processes for technical support, troubleshooting, escalation, incident management, and issue resolution
  • Develop and monitor key metrics around response times, resolution times, quality, customer impact, escalations, and team performance
  • Build the documentation, troubleshooting guides, playbooks, and internal resources needed to scale technical expertise
  • Identify opportunities to automate, simplify, or eliminate repetitive technical work
  • Establish processes that turn customer issues and technical learnings into improvements across Product, Engineering, and Customer Success
  • Continuously evaluate how Technical Success should evolve as Broccoli's product, technology, and customer base grow
What You'll Bring
  • 8-12+ years of experience in technical support, technical account management, solutions engineering, implementation, customer success, or a similar customer-facing technical role
  • 4+ years leading and developing technical teams, including experience building or materially redesigning a support or technical-success operating model
  • Experience supporting a mission-critical, integration-heavy SaaS product where customer issues may require rapid coordination across Support, Engineering, and Product
  • Demonstrated experience establishing escalation frameworks, SLAs, ticket routing, quality programs, incident processes, and durable Engineering and Product feedback loops
  • Experience partnering with Engineering and Product to investigate customer-impacting issues, translate technical complexity clearly, and drive resolution.
  • Strong ability to translate between technical and non-technical audiences and communicate complex problems clearly
  • Experience partnering closely with Engineering or Product to investigate and resolve customer-impacting issues
  • Excellent judgment and ownership when navigating ambiguous, high-impact, or time-sensitive problems
  • A track record of building or improving processes, systems, and teams in a fast-moving environment
  • A customer-first mindset with the ability to balance speed, quality, and technical rigor
  • Comfortable operating at both the strategic and tactical level-you can build the strategy while still jumping into a difficult escalation when needed
Nice to Have
  • Experience leading Technical Success, Technical Support, Support Engineering, Technical Account Management, or a similar function in a startup environment
  • Experience with AI, conversational AI, voice, communications, or workflow automation products
  • Experience supporting integrations with platforms such as ServiceTitan, CRMs, ticketing systems, or other business-critical software
  • Experience supporting mid-market or enterprise customers
  • Experience working in a high-growth startup environment
  • Experience influencing Product and Engineering roadmaps through customer feedback and technical insights
Role Details
  • Location: Lehi, Utah
  • In-office: Hybrid
  • Team fit: We're looking for a technical leader who is excited about AI, cares deeply about customers and their teams, thrives in a fast-moving startup environment, and wants to build a Technical Success function that can grow with Broccoli.

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