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Technical Success Manager Jobs in Ontario (NOW HIRING)

Backstory

Senior Technical Success Engineer

Toronto, ON · On-site

As a Senior Technical Success Engineer at Backstory, you will own the hardest issues our largest ... Review AI-generated answers with the Technical KB Manager and improve the source artifacts behind ...

Geotab

Pilot Success Manager

Oakville, ON · On-site

Geotab is seeking a Pilot Success Manager who will focus on the most strategic accounts across ... Strong technical acumen and the ability to quickly learn and articulate complex hardware and ...

Merative

Client Success Manager

Mississauga, ON · Remote

CA$94K - CA$141K/yr

The Client Success Manager (CSM) is responsible for driving the stickiness and adoption of ... PreferredKnowledge & Experience * Healthcare industry technical knowledge such as IT networking ...

IGT

Customer Success Manager

Mississauga, ON

Work with clients to build customer success plans, establishing critical goals to aid the customer ... Maintain functional and technical knowledge of IGT systems platforms and future products.

Bask Health

Client Success Manager

Toronto, ON · On-site

Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify ... Deliver program demos, provide insightful technical answers, and recommend creative ways to get the ...

Varicent

Senior Customer Success Manager

Brampton, ON · On-site

Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business outcomes ...

Varicent

Senior Customer Success Manager

Hamilton, ON · On-site

Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business outcomes ...

Malleum

Senior Customer Success Manager

Ottawa, ON · On-site

We are looking for a Senior Customer Success Manager who can build the customer success function ... Partner closely with technical delivery, security, operations, and commercial leaders to remove ...

Varicent

Senior Customer Success Manager

Toronto, ON · On-site

Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business outcomes ...

Varicent

Senior Customer Success Manager

Cambridge, ON · On-site

Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business outcomes ...

Clio

Senior Customer Success Manager

Toronto, ON · Hybrid

As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You ... Ability to discuss high-level technical concepts with non-technical stakeholders. * Ability to ...

OneTrust

Senior Customer Success Manager

Toronto, ON · On-site

The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience ... Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Ontario

Technical Success Manager information

See Ontario salary details

$28.5K

$75.2K

$116.5K

How much do technical success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for technical success manager in Ontario is $75,167.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits related to customer success and technical expertise.

What are popular job titles related to Technical Success Manager jobs in Ontario?

For Technical Success Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Technical Success Manager jobs in Ontario look for?

The top searched job categories for Technical Success Manager jobs in Ontario are:

Technical Success Manager jobs near you
Infographic showing various Technical Success Manager job openings in Ontario as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $75,167 per year, or $36.1 per hour.

Technical Success Manager - Strategic Accounts

Deliverect

Toronto, ON • Hybrid

CA$90K - CA$110K/yr

Full-time

Re-posted 4 days ago

Job description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus: Strategic Accounts

The Global Success Architects at Deliverect are a team of highly skilled professionals passionately dedicated to propelling global businesses to success in the digital age. By crafting and executing tailored solutions, we enhance digital ordering experiences, drive revenue growth, and improve operational efficiencies on a multi-regional scale. With a customer-first approach, we collaborate closely to understand unique needs and align our solutions with their objectives, working hand-in-hand with both internal and external teams for seamless integration. As trusted partners, we guide our customers through the evolving digital landscape, helping them achieve their business goals and architecting global success stories.

Your Impact

As a Technical Success Manager, you'll be the technical backbone for Deliverect's largest global brands, owning the health of their integrations end-to-end and ensuring the SLAs they depend on are consistently met. You'll act as the bridge between our support and engineering teams and enterprise customers - getting ahead of technical risk before it becomes a business problem - and your judgment on when to escalate, and how, will directly protect retention and trust with our most valuable accounts.

*This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto, New York, Ghent - Belgium, Amersfoort or Paris office and 2 days from the comfort of your home

Important Information

  • Fluency in English is required, with strong written and verbal communication skills being essential.

  • Work Location: This is a full-time, hybrid role with a flexible work schedule, offering 3 days  in our Toronto office once a month.

    • Compensation: The expected annual salary for this role in Toronto is between CAD 80,000 - and CAD 100,000 
    • Compensation: The expected annual salary for this role in Chicago is between $90,000 - $110,000
    • Compensation: The expected annual salary for this role in New York is between $95,000 - $120,00

  • Vacancy Status: This position is for an existing vacancy. 

What you will do:

  • Act as the primary technical and relationship point of contact for a portfolio of Deliverect's largest global accounts, leveraging deep integration knowledge to proactively maintain account health.

  • Partner with Sales and Strategic Account teams during QBRs and strategic touchpoints to translate technical performance into actionable business outcomes.

  • Identify expansion opportunities-such as additional modules, integrations, or use cases-during technical engagements to support department Net New MRR targets.

  • Track and drive SLA performance across your portfolio, using data to flag risk early and hold internal teams accountable to resolution timelines.

  • Lead proactive issue management with Support teams, conducting root-cause analysis on ticket patterns to determine when to resolve internally or escalate to Engineering or Product.

  • Query and analyze technical health data using SQL and lightweight scripting, delivering clear business insights to internal leadership and key client stakeholders.

What you will bring:

  • 2-4 years of experience in technical account management, solutions engineering, or technical support within an enterprise SaaS environment (or equivalent work experience).

  • Practical experience reading logs, diagnosing API and webhook failures, and troubleshooting root causes alongside engineering teams.

  • Proficiency with SQL for independent data querying, tracking SLA compliance, and identifying system trends.

  • Working knowledge of Python or JavaScript to script lightweight diagnostic tools and automate routine technical checks.

  • Strong communication and stakeholder management skills, with the ability to translate complex technical concepts into business-level discussions.

Join Our Innovative Journey:

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us:

Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword - our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you're supported with what matters most-right where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.


If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [email protected].

Ready to shape the future of commerce with us? Explore our opportunities and apply today!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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