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Director Client Success Jobs (NOW HIRING)

Compass Group

CLIENT SUCCESS DIRECTOR

Tampa, FL · On-site +1

CLIENT SUCCESS DIRECTOR - TAMPA, FL SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our ...

Compass Group

CLIENT SUCCESS DIRECTOR

Tampa, FL · On-site +1

CLIENT SUCCESS DIRECTOR - TAMPA, FL SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our ...

giftHEALTH Inc

Director of Client Success

Columbus, OH · On-site

Position Summary We are seeking a Director of Client Success to serve as the primary relationship owner for Gifthealth's pharma manufacturer clients, acting as the main point of contact for strategic ...

Swayable

Client Success Director

New York, NY

$130 - $170K/hr

Swayable is looking for a high-performing, fast-learning, and energetic Client Success Director to support our enterprise clients, lead the development of strategic pre-testing programs for major ...

Gifthealth

Director of Client Success

Columbus, OH · On-site

Position Summary We are seeking a Director of Client Success to serve as the primary relationship owner for Gifthealth's pharma manufacturer clients, acting as the main point of contact for strategic ...

Harris

As the Director of Client Success, you will be a pivotal leader within our organization, responsible for driving client satisfaction, retention, and growth through strategic planning and exceptional ...

Intap

Client Success Director, Legal

New York, NY · On-site +1

Client Success Director, Legal Remote or Hybrid (US), New York area preferred About the role The Client Success Director, Legal is a senior individual contributor on Intapp's Client Success Legal ...

Input 1, LLC

Be Seen First

Director of Client Success

Detroit, MI · Remote

$150K - $180K/yr

About the Role We're looking for a strategic and hands-on Director of Client Success to lead and evolve our Client Success function. This is a high-impact leadership role responsible for shaping our ...

Intap

Client Success Director, Legal

Charlotte, NC · On-site +1

Client Success Director, Legal US Remote or Hybrid in Charlotte, NC; New York NY; or Palo Alto, CA The Client Success Director, Legal is a senior individual contributor on Intapp's Client Success ...

Intap

Client Success Director, Legal

New York, NY · On-site +1

Client Success Director, Legal US Remote or Hybrid in Charlotte, NC; New York NY; or Palo Alto, CA The Client Success Director, Legal is a senior individual contributor on Intapp's Client Success ...

Intap

Client Success Director, Legal

OR · On-site +1

Client Success Director, Legal Remote or Hybrid (US), New York area preferred About the role The Client Success Director, Legal is a senior individual contributor on Intapp's Client Success Legal ...

Intap

Client Success Director, Legal

OR · On-site +1

Client Success Director, Legal US Remote or Hybrid in Charlotte, NC; New York NY; or Palo Alto, CA The Client Success Director, Legal is a senior individual contributor on Intapp's Client Success ...

Brkthru

Director of Client Success

Southfield, MI · On-site

$80K - $120K/yr

The Director of Client Success is responsible for hunting new territory and developing new business within an assigned geographic territory. This is a critical and highly visible position that is ...

Joint Academy

Client Success Director

Miami, FL · Remote

$120K/yr

Represent Joint Academy at conferences and client events as a trusted advisor in digital MSK care. Who You Are * 5+ years of experience in Customer Success, Account Management, Implementation, or ...

Adswerve, Inc

Client Success Director, Adobe

OR · Remote

$115K - $135K/yr

Client Success Director, Adobe Compensation: $115,000 to $135,000 Location: Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Maryland, Michigan ...

Adswerve, Inc

Client Success Director, Adobe

$115K - $135K/yr

Client Success Director, Adobe Compensation: $115,000 to $135,000 Location: Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Maryland, Michigan ...

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All JobsDirector Client Success Jobs

Director Client Success information

See salary details

$38.5K

$121.4K

$179K

How much do director client success jobs pay per year?

As of Jun 12, 2026, the average yearly pay for director client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
More about Director Client Success jobs
What cities are hiring for Director Client Success jobs? Cities with the most Director Client Success job openings:
What are the most commonly searched types of Client Success jobs? The most popular types of Client Success jobs are:
What states have the most Director Client Success jobs? States with the most job openings for Director Client Success jobs include:
What job categories do people searching Director Client Success jobs look for? The top searched job categories for Director Client Success jobs are:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 5% Part Time, 1% Temporary, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

CLIENT SUCCESS DIRECTOR

Compass Group

Tampa, FL • On-site, Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 1 hour ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,056 frontline employees who took The Breakroom Quiz

291st of 426 rated business services

Job description

Position Title: CLIENT SUCCESS DIRECTOR - TAMPA, FL 

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates' knowledge and experience alongside SSC's extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. 

SSC Services for Education is a Nationwide Best in Class Facility Service Provider.  As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way.  As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world. 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. 

Job Summary

As the Client Success Director, you will drive SSC's growth and retention by managing contractual performance, governance and client relationships at a multi-site account. Working closely with operational leadership and support teams, you will ensure seamless program execution, contractual compliance and client satisfaction. The ideal candidate has experience leading complex governance programs, excellent communication skills, and the ability to foster meaningful relationships across multi-level stakeholder groups, both internal and client.
 

Key Responsibilities:

  • Manage Account contractual governance program and communication including coordination of required KPI reporting, operational reporting and performance meetings
  • Develop and manage comprehensive client stakeholder engagement strategy for Account, inclusive of multi-level communication and feedback mechanisms
  • Conduct regular pulse check interviews across key client and end-user stakeholder groups, functioning as client advocate and point of escalation in partnership with operational leadership
  • Develop, document and facilitate annual account continuous improvement and stakeholder management plans in partnership with account leadership
  • Lead account continuous improvement and change management initiatives aimed at streamlining and evolving field operations in alignment with client priorities
  • Develop and lead KPI and governance training programs for operations teams to facilitate a culture of data-driven performance management and continuous improvement

Preferred Qualifications:

  • Bachelor's degree preferred or equivalent experience with 5+ years in program/project management; Facilities Management experience is a plus.
  • Consistent record developing client strategies, implementing cross-functional processes and change management initiatives, and solving problems in evolving environments.
  • Collaboration skills to engage stakeholders and drive complex change and continuous improvement initiatives.
  • Expertise in crafting comprehensive project plans, process maps, standard operating procedures, client contractual reporting documents and presentations with attention to detail.
  • Self-motivated with strong prioritization, decision-making, and time management skills.
  • Travel required 0-10%

Apply to SSC today!

SSC is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at SSC are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Applications are accepted on an ongoing basis
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_SSC.pdf

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

SSC maintains a drug-free workplace.

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