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Director Client Success Jobs (NOW HIRING)

Kinective

Senior Manager, Client Success

Golden, CO · On-site

You lead a multi-tier team of Client Success Managers along with a Client Success Team Lead ... You partner closely with the Senior Director, Client Experience on the strategy behind the motion ...

Circana

Director, Client Insights

Director, Client Sales and Insights Let's be unstoppable together! Circana is a leading provider of ... Our Critical Sales Skills At the heart of our commercial success is a team of professionals who ...

Direct Companies

Client Success Coordinator

Sioux Falls, SD · On-site

$18.25 - $24.25/hr

If so, Direct Companies has an exciting opportunity for you! As a Client Success Coordinator, you'll help build and maintain strong client relationships throughout the customer lifecycle. You'll ...

EnableComp

OR · On-site

Position Summary The Director, Client Success, is responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales ...

DXC Technology

Client Success Manager

New York, NY · On-site

About this role The Client Success Manager is a direct client contact position responsible for leading delivery of all high value and in- scope contracted services across all involved service ...

PMP Management

Director of Client Success, HOA

Irvine, CA · On-site

$120K - $140K/yr

The Director of Client Success is responsible for driving organic growth within the market by focusing on two core objectives: retaining existing association clients and generating new business ...

Telus Digital

$165K - $210K/yr

The Opportunity As Client Success Director for our Amazon relationship, you will serve as the primary commercial and strategic owner of one of our most critical and complex client partnerships. This ...

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Director Client Success information

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$38.5K

$121.4K

$179K

How much do director client success jobs pay per year?

As of Jul 23, 2026, the average yearly pay for director client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
More about Director Client Success jobs
What cities are hiring for Director Client Success jobs? Cities with the most Director Client Success job openings:
What are the most commonly searched types of Client Success jobs? The most popular types of Client Success jobs are:
What states have the most Director Client Success jobs? States with the most job openings for Director Client Success jobs include:
What job categories do people searching Director Client Success jobs look for? The top searched job categories for Director Client Success jobs are:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Senior Manager, Client Success

Senior Manager, Client Success

Kinective

Golden, CO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Job Type
Full-time
Description
Lead the Way to Intelligent Banking with Us!
You might not think about what happens behind the scenes when you check your bank balance or deposit a check from your phone, but we do. Every day.
Kinective empowers banks and credit unions to move beyond keeping up with technology to shaping the future of banking. Our platform seamlessly connects the right tools, delivers real-time data, and drives smarter operations for more than 4,000 financial institutions nationwide. We are a fast-growing team built on individual ownership, company-wide collaboration, and setting industry-leading standards. Here, new ideas are encouraged, candid feedback is welcomed, and your growth truly matters as much as the company's. At Kinective, we are leading the way to intelligent banking together and enjoying the journey along the way.
Why This Role Matters
Every role at Kinective exists to move the needle for our clients, partners, and the financial institutions we serve. As the Senior Manager, Client Success, you are the operational engine of our Client Success motion. You own the day-to-day execution that turns clients into long-term partners of Kinective, across every client size and segment.
You lead a multi-tier team of Client Success Managers along with a Client Success Team Lead, setting the standards, cadences, and playbooks that keep the entire team executing consistently and well across every segment.
You partner closely with the Senior Director, Client Experience on the strategy behind the motion, segmentation, value demonstration, adoption, and enablement, and you translate that strategy into reliable execution on the ground. This is a leadership role measured by how well your team performs and how consistently our clients realize value, not by a personal book of accounts.
Requirements
What You'll Own
Team Leadership & Development
  • Lead, coach, and develop a multi-tier Client Success team of CSMs and a Client Success Team Lead, setting direction and standards for the full team
  • Set clear goals, KPIs, and individualized growth plans that build both capability and career momentum across the team
  • Develop your Team Lead as a force multiplier, giving them the coaching frameworks, account standards, and operating rhythm to run their part of the motion with confidence
  • Conduct regular 1:1s, performance reviews, and real-time coaching that drive accountability and keep the team engaged and growing
  • Hire, onboard, and ramp new CSMs and team leads as the function scales; build bench strength and clear development paths from tier to tier

Day-to-Day Execution Across All Client Sizes
  • Own the operational execution of the Client Success motion across every client size and segment, ensuring the right level of engagement and touch model is applied consistently across clients
  • Run the operating cadence for the team, including pipeline of renewals and at-risk accounts, health reviews, escalations, and weekly execution rhythms
  • Ensure every client moves through onboarding, adoption, and ongoing engagement toward measurable outcomes and a clear return on their investment in Kinective
  • Step into key escalations and executive conversations when stakes are high, protecting and deepening the most important relationships through your team

Adoption, Health & Value Realization
  • Own product adoption and client health across the book, making sure CSMs are proactively driving usage, value demonstration, and outcomes rather than reacting to issues
  • Monitor health signals across tiers, identify risk early, and direct mitigation strategies before churn becomes a threat
  • Operationalize the value demonstration and enablement frameworks set with the Senior Director, turning them into repeatable plays your team runs the same way every time
  • Continuously refine playbooks for onboarding, QBRs and value reviews, health checks, and engagement so they scale across tiers and team members

Renewals & Revenue Partnership
  • Lead the renewal motion for the team, owning forecasting, risk visibility, and the execution discipline that protects net revenue retention, in close partnership with Sales
  • Ensure clean, accurate renewal forecasting and documented risk across all tiers, and keep leadership ahead of surprises
  • Surface expansion signals through client health and usage data and route them to Sales, who own cross-sell and upsell motions, ensuring a seamless handoff and shared account context

Operational Rigor & Insights
  • Implement and leverage Vitally (our CS platform) alongside CRM tooling to maintain accurate health scores, activity data, and renewal forecasting across every tier
  • Track, analyze, and report on team performance metrics, client health trends, and OKR progress, translating data into decisions, not just dashboards
  • Build a culture of operational discipline and continuous improvement, identifying where processes break down across tiers and iterating quickly to fix them
  • Drive consistent adoption of standards, data hygiene, and operating cadences so the motion runs the same way wherever a client falls

Cross-Functional Partnership
  • Partner with the Senior Director, Client Experience on strategy, segmentation, value demonstration, adoption, and enablement, and own the execution that brings those priorities to life
  • Serve as the voice of the client internally, channeling insights and feedback to Product, Marketing, and Support to influence the roadmap and improve the overall client experience
  • Partner with Sales on handoff, account planning, and expansion strategy to ensure a seamless experience from pre- to post-sale
  • Align Client Success priorities with company-wide goals, contributing to shared revenue, retention, and client health targets across the organization

How We'll Measure Success
Success here isn't about checking boxes - it's about propelling Kinective's mission to lead the way to intelligent banking. You must bring excellence to your craft, balance resourcefulness with respect, share and celebrate unique expertise and diverse perspectives, and continuously raise the bar as we innovate and grow. Specifically, you will know you're winning when you are:
  • Running a high-performing, engaged, multi-tier CSM team, with a strong Team Lead and clear development paths, that executes the motion consistently across all client sizes
  • Driving adoption and client health to measurable improvement across tiers, with proactive engagement that prevents risk rather than reacting to it
  • Leading a renewal motion that protects and grows net revenue retention, with clean forecasting, documented risk visibility, and tight partnership with Sales
  • Turning the strategy set with the Senior Director into reliable, repeatable execution through scalable playbooks, consistent Vitally adoption, and a data-driven approach to health and team performance
  • Closing feedback loops with Sales, Product, and cross-functional partners to create a seamless client experience from pre- to post-sale

Necessary Qualifications & Competencies
  • 6+ years of experience in Client Success, Account Management, or related post-sale roles in a B2B SaaS or technology environment
  • 3+ years of people management experience, with a demonstrated ability to hire, develop, and retain Client Success talent; experience leading through other leaders (managing a team lead or managing managers) is a strong plus
  • Proven track record of driving product adoption, client health, and net revenue retention across a portfolio, including ownership of a renewal motion and forecasting
  • Experience leading or operating a segmented or multi-tier Client Success model across different client sizes
  • Strong operational discipline, comfortable building and scaling playbooks, operating cadences, and team standards that hold up as the function grows
  • Data-driven approach with hands-on proficiency in CRM and CS platforms; Vitally, Salesforce, or Gainsight experience a plus
  • Exceptional communication and stakeholder management skills, including the ability to engage and influence executive-level clients and internal partners
  • Collaborative partner who can translate strategy set with leadership into consistent day-to-day execution on the ground

Pay, Benefits & Total Rewards
$105,000 - $125,000
The salary range listed reflects the minimum and maximum for this role. Individual compensation is based on experience, qualifications, job-related skills, location, and internal equity, and most offers are not made at the top of the range. Base pay is one part of Kinective's Total Rewards package. Depending on the role, employees may also be eligible for bonuses, commissions, or equity. All employees have access to a competitive benefits package designed to support health, well-being, and financial security, including:
  • Comprehensive health coverage (medical, dental, vision, prescriptions, life & disability)
  • Flexible PTO, 11 company holidays, and generous parental and caregiver leave
  • An immediately vested 401(k) with company contributions
  • Wellness resources and professional development opportunities

If you've made it this far, we'd love to hear from you. Click Apply to start the conversation, even if you're not sure you check every box. Learn more about Kinective at www.kinective.io. Please note that this role does not currently offer sponsorship opportunities.

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