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Director Client Success Jobs (NOW HIRING)

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Director, Client Success (R-19760)

Florham Park, NJ · On-site

$120 - $170/hr

The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep ...

Emplova

Client Success Director

Huntington, NY · On-site

About the Role We are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor. This role blends strategic advisory ...

Emplova

Client Success Director

Huntington Station, NY · On-site

$80K - $100K/yr

About the RoleWe are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor. This role blends strategic advisory ...

Drips

Director, Customer Success

Cleveland, OH · On-site

J ob Overview The Director, Client Success is a senior leader responsible for the strategic direction, operational excellence, and team leadership of the Client Success function at Drips. This role ...

Zelis

Client Success Director

Atlanta, GA · Hybrid

Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity. * Identify emerging trends and technologies to ...

Zelis

Client Success Director

Saint Petersburg, FL · Hybrid

Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity. * Identify emerging trends and technologies to ...

Care ATC Inc

Client Success Director

Tulsa, OK · Remote

S. healthcare. About the Job As the Client Success Director (CSD) , you are the single, indispensable point of contact for CareATC's most valued clients, translating their strategic vision into ...

Drips

Director of Customer Success

Cleveland, OH · On-site +1

J ob Overview The Director, Client Success is a senior leader responsible for the strategic direction, operational excellence, and team leadership of the Client Success function at Drips. This role ...

Drips

Director of Customer Success

Cleveland, OH · On-site +1

J ob Overview The Director, Client Success is a senior leader responsible for the strategic direction, operational excellence, and team leadership of the Client Success function at Drips. This role ...

Zelis

Client Success Director

Boston, MA · Hybrid

Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity. * Identify emerging trends and technologies to ...

Zelis

Client Success Director

Morristown, NJ · Hybrid

Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity. * Identify emerging trends and technologies to ...

Zelis

Client Success Director

Saint Louis, MO · Hybrid

Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity. * Identify emerging trends and technologies to ...

Care ATC Inc

Client Success Director

Tulsa, OK · Remote

S. healthcare. About the Job As the Client Success Director (CSD) , you are the single, indispensable point of contact forCareATC'smost valued clients, translating their strategic vision into ...

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All JobsBusiness JobsCustomer Service JobsDirector of Customer Service JobsDirector Client Success Jobs

Director Client Success information

See salary details

$38.5K

$121.4K

$179K

How much do director client success jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

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What are the most commonly searched types of Client Success jobs?

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Director Client Success jobs near you
Infographic showing various Director Client Success job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Executive Director, Client Success Operations

PV and Coho

Cincinnati, OH • On-site

Full-time

Re-posted 8 days ago

Job description

Location & Travel
  • This role is primarily remote; however, depending on the candidate's location, a hybrid work schedule may be required.
  • Up to 25% travel as business needs require

About Us
WovenWorks is a forward-thinking, packaging design-driven agency where strategy, creativity, and ambition unite to fuel growth. You'll be part of an environment that thrives on curiosity, ownership, and bold ideas, where your initiative and drive will directly shape the future of our agency. If you're passionate about making an impact, building something meaningful, and growing your career with a group that values innovation and collaboration, WovenWorks is the place to launch your next chapter.
About the Role
We are seeking an accomplished Executive Director, Client Success Operations to lead the operational excellence, performance, and development of our Client Success organization. This leader will manage and develop a team of up to eight Client Success Directors and Program Managers while establishing the systems, accountability, and operational rigor necessary to deliver exceptional client experiences profitably and consistently.
This role is responsible for driving the day-to-day health of the Client Success organization by ensuring projects are properly staffed, resources are allocated effectively, processes are consistently followed, and financial targets are achieved. The Executive Director will serve as the operational leader of the department, partnering closely with Finance, Creative, Strategy, Industrial Design, Engineering, and Executive Leadership to remove barriers, improve workflows, and create a culture of accountability and continuous improvement.
Rather than owning a large portfolio of client business, this individual will focus on strengthening the team behind the work. They will coach Client Success Directors and Program Managers, improve operational performance, employ strategic resourcing, ensure adoption of company processes and technology, monitor profitability, oversee forecasting accuracy, and proactively identify opportunities to improve execution across the organization.
Success in this role requires a decisive, operationally minded leader who is comfortable establishing expectations, making difficult decisions, driving accountability, and helping teams perform at their highest level.
Core Responsibilities
Team Leadership & Development
  • Lead, coach, and develop the Client Success Directors and Program Managers through regular one-on-ones, coaching, performance feedback, and development planning.
  • Build a culture centered on accountability, operational excellence, collaboration, ownership, continuous improvement and professional development.
  • Identify performance gaps and partner with leadership to implement coaching, training, hiring, or organizational changes when needed.
  • Develop future leaders within the department while ensuring consistent execution across all client teams.

Operational Leadership
  • Serve as the operational leader of the Client Success organization by ensuring consistent execution across all accounts.
  • Responsibilities include resource planning and allocation, capacity management workflow optimization, project health reviews, risk identification, escalation management, cross-functional coordination, and delivery consistency.
  • Remove organizational roadblocks that prevent teams from executing successfully.

Financial Performance & Profitability
  • Partner closely with Finance to improve operational and financial performance.
  • Monitor project profitability, gross margin, budget utilization, forecast accuracy, resource utilization, and revenue pacing.
  • Coach the team to proactively manage budgets, hours, scope, and profitability throughout project execution.

Process Excellence & Compliance
  • Champion standardized ways of working across the Client Success organization.
  • Ensure consistent adoption of Asana, proposal templates, pricing tool process, SOW standards, time entry compliance, resource planning processes, and SOPs (cross-discipline collaboration, NPS survey, etc.).
  • Drive accountability around process adherence while continually identifying opportunities for improvement.

Client Portfolio Health
  • Provide executive oversight across the Client Success portfolio.
  • Work with Client Success Directors to review client satisfaction, upcoming opportunities, resource needs, delivery risks, escalations, revenue forecasts, and growth opportunities within existing accounts.
  • Partner with leadership to ensure accounts remain healthy, profitable, and strategically aligned.

Organizational Development
  • Lead initiatives that strengthen the Client Success organization, including team onboarding, professional development, AI adoption, training programs, best practice development, cross-functional collaboration, team engagement, and department communications.
  • Help build a high-performing culture focused on operational excellence and continuous learning.

What You Bring
  • 8-10+ years of leadership experience in client service, operations, project management, resource management, or account management within an agency, consulting, or professional services environment.
  • Demonstrated success leading and developing teams of at least five full-time employees, with a proven ability to coach performance, manage conflict, build accountability, and develop high-performing teams.
  • Strong financial acumen with experience managing profitability, forecasting, budgets, and resource planning.
  • Proven ability to coach managers and build high-performing teams.
  • Comfortable driving accountability, providing direct constructive feedback, and making difficult operational decisions.
  • Excellent organizational, communication, and leadership skills.
  • Experience implementing operational processes and technology.
  • Strong understanding of project management methodologies.
  • Experience working within cross-functional creative organizations preferred.
  • Familiarity with Asana or similar project management platforms.

Apply