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Director Client Success Jobs (NOW HIRING)

VELOX

Director, Client Success Operations

Boise, ID · On-site

We are looking for a Director of Client Success Operations to build and optimize the systems that drive client retention, adoption, and expansion. This is not a traditional client services leadership ...

Intap

Director Client Success, Legal Portfolio

OR · On-site +1

Director Client Success, Legal Portfolio Location US Midwest Central Time Zone is preferred; Remote -US or Hybrid, Palo Alto, NY or Charlotte offices are possible. About the role The Director Client ...

Telus Digital

$132K - $165K/yr

The Opportunity As Director, Client Success for our Microsoft client account, you will serve as the primary commercial owner responsible for driving net-new revenue growth, white space development ...

New

Revecore

Senior Director, Client Success

Franklin, TN · Remote

Remote - USA As Revecore's Senior Director, Client Success, you will: Manage Revecore's most strategic and complex client relationships. This role ensures strong partnerships, oversees client ...

New

Emplova

Client Success Director

Huntington Station, NY · On-site

$80K - $100K/yr

About the Role We are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor. This role blends strategic advisory ...

Emplova

Client Success Director

Huntington Station, NY · On-site

$80K - $100K/yr

About the RoleWe are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor. This role blends strategic advisory ...

Care ATC Inc

Client Success Director

Salt Lake City, UT · Remote

$130K - $150K/yr

As a Client Success Director, you'll serve as a strategic partner to employer clients, helping them maximize the value of their healthcare investment while driving engagement, retention, and ...

Alleviate

Director of Client Success

Irvine, CA · On-site

$130K - $150K/yr

General Summary The Director of Client Success is responsible for executing and operationalizing the Client Success strategy established by the Vice President of Client Success. This role focuses on ...

Compass Group

CLIENT SUCCESS DIRECTOR

Tampa, FL · On-site

CLIENT SUCCESS DIRECTOR - TAMPA, FL SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our ...

Swayable

Client Success Director

New York, NY · On-site

$130 - $170K/hr

Swayable is looking for a high-performing, fast-learning, and energetic Client Success Director to support our enterprise clients, lead the development of strategic pre-testing programs for major ...

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All JobsDirector Client Success Jobs

Director Client Success information

See salary details

$38.5K

$121.4K

$179K

How much do director client success jobs pay per year?

As of Jun 12, 2026, the average yearly pay for director client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
More about Director Client Success jobs
What cities are hiring for Director Client Success jobs? Cities with the most Director Client Success job openings:
What are the most commonly searched types of Client Success jobs? The most popular types of Client Success jobs are:
What states have the most Director Client Success jobs? States with the most job openings for Director Client Success jobs include:
What job categories do people searching Director Client Success jobs look for? The top searched job categories for Director Client Success jobs are:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 5% Part Time, 1% Temporary, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director, Client Success Operations

VELOX

Boise, ID • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

VELOX is an award-winning, ROI-focused digital marketing agency. We specialize in strategy, organic search, paid media, technical SEO, content, and advanced revenue modeling.

We are looking for a Director of Client Success Operations to build and optimize the systems that drive client retention, adoption, and expansion.

This is not a traditional client services leadership role focused on relationship management. This role is responsible for improving processes, data, technology, and cross-functional alignment to enable our Client Success team to perform at a high level.

You will work across teams to ensure we operate efficiently, proactively identify opportunities and risks within our client base, and consistently deliver measurable outcomes.

The ideal candidate has a strong analytical mindset, a deep understanding of operations, and a passion for building scalable systems in a fast-paced environment.

What you'll do

Own and optimize the operational infrastructure that supports the Client Success team
Develop and implement client lifecycle frameworks across onboarding, delivery, and renewals
Build and maintain client health scoring, retention tracking, and expansion visibility
Identify inefficiencies in current workflows and implement scalable solutions
Partner with leadership across Client Success, Sales, Paid Media, SEO, Content, and Engineering to improve alignment
Improve reporting, dashboards, and data visibility across all client accounts
Establish and standardize processes that improve consistency and performance across the CS team
Support the ongoing development and utilization of ALTIERA and internal data systems
Create operational playbooks and frameworks that enable the team to perform at a higher level

How will you succeed in this role?

Build systems that allow the Client Success team to operate proactively instead of reactively
Improve client retention and increase customer lifetime value
Create visibility into client performance, risks, and growth opportunities
Drive consistency across accounts through standardized processes and workflows
Identify expansion opportunities within the client base through data and performance insights
Operate as a key cross-functional partner across all service lines within VELOX

How will you support our culture?

You exhibit our core values of Accountability, Transparency, and Respect in everything you do
You are highly analytical and operate with a performance-first mindset
You focus on outcomes, not activity
You are comfortable challenging existing processes and improving how we operate
You take ownership and drive initiatives forward without needing constant direction
You believe systems and data drive better decisions and better results
You can achieve all of the above, and you have this too!
7+ years of experience in operations, customer success operations, revenue operations, or similar role
Strong experience working with data, reporting, and performance analytics
Proven ability to build and scale processes and operational systems
Experience working cross-functionally across multiple teams
Background in digital marketing, SaaS, or technology-enabled services preferred
Strong problem-solving and analytical skills

Exceptional communication and organizational skills

Benefits Include

Top-Tier Competitive Compensation
Health, Dental, and Vision Insurance (Company Matched)
Generous 401(k) (Company Matched)
Life Insurance (Company Paid)
3 Weeks of Paid Vacation and 12 Paid Holidays
Empowered Work Schedules
Private Downtown Parking (Company Paid)
Walking Distance to Greenbelt and BoDo
On-Site Gym and Complimentary Personal Training (Weekly)
Team Building Events, Catered Lunches, and Numerous Company Parties
Kombucha On Tap!

What's our culture like?

We work hard and expect results. We operate with accountability and don't make excuses. We focus on performance, efficiency, and continuous improvement.

We value people who take ownership, think critically, and push the business forward. We are collaborative, fast-paced, and driven by outcomes.