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Director Client Success Jobs in Madison, WI (NOW HIRING)

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Director Client Success information

See Madison, WI salary details

$38.8K

$122.4K

$180.4K

How much do director client success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director client success in Madison, WI is $122,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,200.00 and $146,600.00 per year, depending on experience, location, and employer.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Success jobs in Madison, WI?

The most popular types of Client Success jobs in Madison, WI are:

What job categories do people searching Director Client Success jobs in Madison, WI look for?

The top searched job categories for Director Client Success jobs in Madison, WI are:

What cities near Madison, WI are hiring for Director Client Success jobs?

Cities near Madison, WI with the most Director Client Success job openings:

Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Madison, WI as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $122,361 per year, or $58.8 per hour.

Fractional Executive Director

Momentum Association Management

Madison, WI • On-site, Remote

Contractor

Re-posted 5 days ago

Job description

Position Summary

Acts as the lead staff executive for one or more associations, partnering with volunteer boards to execute strategy and oversee operations.

Key Responsibilities

Board Leadership

  • Prepare board meetings.
  • Advise volunteer leaders.
  • Implement board decisions.

Operations

  • Oversee budgets.
  • Manage vendors.
  • Supervise projects and staff.

Client Success

  • Serve as primary client contact.
  • Identify strategic opportunities.
  • Ensure exceptional service delivery.

Required Qualifications

  • 3-5+ years nonprofit or association leadership.
  • Board governance experience.
  • Budget management.
  • Project management.

About Momentum

Momentum Association Management partners with professional associations and nonprofit organizations to provide executive leadership, membership management, meetings and events, marketing, operations, and strategic support. Our team works remotely across multiple clients while delivering the responsiveness and professionalism of an in-house staff.

Success in the First 90 Days

  • Learn Momentum systems and processes.
  • Build strong client relationships.
  • Independently manage assigned responsibilities.
  • Identify at least one process improvement.

Growth Opportunities

Momentum is a rapidly growing Association Management Company. Team members who demonstrate initiative, reliability, and leadership will have opportunities to take on additional clients, lead strategic projects, and grow into more senior positions.

Why Momentum

Flexible remote work Diverse client portfolio Mission-driven work Professional growth Collaborative startup culture.

Apply