ZipRecruiter

Log In

1

Client Success Manager Jobs in Madison, WI (NOW HIRING)

4 Senses House Cleaning

Service Manager

Madison, WI

... client experiences, and a positive team culture. We are looking for a highly organized, people-focused Field Success Manager to lead our cleaning teams in the field and help us scale to the next ...

Alphabe Insight Inc

Client Service Associate

Madison, WI · On-site

$50K - $55K/yr

Proficiency in Microsoft Office Suite and familiarity with CRM systems. * A professional demeanor and a genuine commitment to client success. Additional Information Benefits * Competitive annual ...

The Digital Ring

Marketing Manager

Madison, WI · Remote

Takes ownership of client success, continuously assessing relationships and improving processes to deliver outstanding results. * Detail-Oriented: Ensures every project detail is managed, from ...

The Digital Ring

Marketing Manager

Madison, WI · On-site +1

Takes ownership of client success, continuously assessing relationships and improving processes to deliver outstanding results. * Detail-Oriented: Ensures every project detail is managed, from ...

Fleetworthy Solutions

Be Seen First

Client Service Representative

Madison, WI · On-site

$19 - $21/hr

Works with the appropriate team members and management on effective resolutions. * Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed ...

Fleetworthy Solutions

Be Seen First

Client Service Representative

Madison, WI · On-site

$19 - $21/hr

Works with the appropriate team members and management on effective resolutions. * Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed ...

Fleetworthy

Client Service Representative

Madison, WI

$16 - $22/hr

Works with the appropriate team members and management on effective resolutions. * Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed ...

Fleetworthy

Client Service Representative

Madison, WI · On-site

$16 - $22/hr

Works with the appropriate team members and management on effective resolutions. * Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed ...

next page

Showing results 1-20

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Madison, WI

Client Success Manager information

See Madison, WI salary details

$32.8K

$83.7K

$141.1K

How much do client success manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for client success manager in Madison, WI is $83,710.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $99,800.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Madison, WI? The most popular types of Client Success jobs in Madison, WI are:
What are popular job titles related to Client Success Manager jobs in Madison, WI? For Client Success Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Madison, WI look for? The top searched job categories for Client Success Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Client Success Manager jobs? Cities near Madison, WI with the most Client Success Manager job openings:
Client Success Manager jobs near you
Customer Success Manager

Customer Success Manager

Extreme Engineering Solutions

Verona, WI • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Extreme Engineering Solutions (X-ES) is seeking an experienced and detail-oriented Account Management Professional to support our new and existing clients. In this role, team members will focus on managing quotations, processing orders, and general pre- and post-sale support, including managing a high volume of complex transactions and contractual commitments within an assigned territory. Project management responsibilities will also be part of the role, ensuring a timely and successful delivery to meet our clients' needs.
In addition to working with the Regional Sales Manager team and clients directly, this role is responsible for interfacing with internal cross-functional teams, which includes advocating to ensure client interests are represented within the company. Keys to success in this role will be strong communication, professional relationship-building, and an ability for critical thinking in risk- and situational-based contexts.
Duties and Responsibilities:
Interface with clients and various internal teams to help build and maintain client relationships and clients' perception of X-ES. This position also holds the responsibility of ensuring clients are kept up to date on pertinent information regarding company policies and product status.
Specific responsibilities include:
  • Author sales quotations while working with Regional Sales Managers and cross-functional teams to determine optimal product selection, pricing, and lead time.
  • Review, enter, and manage client sales orders and change orders through shipment, including communicating and driving contractual requirement resolution directly with clients.
  • Communicate, coordinate, and track schedules with cross-functional teams to ensure sales orders are fulfilled in accordance with contractual commitments and client expectations.
  • Develop strong relationships with key client contacts and working knowledge of client procurement policies and procedures.

Required Qualifications
  • Bachelor's degree in Business or related field, or Associate's degree with two years of relevant professional office environment work
  • Strong risk/situational-based critical thinking.
  • Ability to work efficiently in a self-directed environment with minimal supervision, effectively managing shifting priorities and adapting to changing demands.
  • A high level of organization with strong attention to detail.
  • Advanced computer skills with experience in Microsoft Office.
  • Ability to work onsite from our facility located at 9901 Silicon Prairie Parkway in Verona, WI.

Desired Qualifications:
  • Experience in a professional office environment working directly with clients and client contacts, minimum of two to five years' experience is strongly preferred.
  • Exceptional verbal, written, and interpersonal communication skills.
  • An outgoing, organized, and personable attitude.
  • Highly self-motivated and willing to take initiative in order to drive projects forward, with strong time management skills to ensure client deadlines are met.
  • Experience working with an ERP system.

Compensation and Benefits
X-ES offers a competitive compensation package and excellent benefits, including:
  • No-deductible, low-copay group health and dental insurance (90% employer paid)
  • Health and wellness benefits coverage eligibility begins on the first of the month following your start date
  • Life insurance and long-term disability insurance (100% employer paid)
  • Paid time off, plus eight paid holidays a year
  • 401(k) employer match up to 4%, subject to plan terms & waiting periods. Roth option is available.
  • Participation in the 100% employee-owned Employee Stock Ownership Plan (ESOP) at no cost to employees

X-ES also takes a casual, small-business approach to company culture. At our state-of-the-art office and manufacturing facility located in Madison's growing tech corridor, there's no formal dress code, flexible day shift scheduling, and dedicated personal workspaces. Our employees kick back at regular company events and enjoy lunches from local pizza places and food carts. At X-ES, we strive to offer a comfortable, relaxed environment for our employees to do their best work.
About X-ES
When "rugged enough" isn't rugged enough for embedded computing systems, industry leaders in the military, aerospace, industrial, and commercial sectors turn to Extreme Engineering Solutions (X-ES). Because we strive to be the premier provider of mission-critical embedded products while delivering exceptional levels of customer and employee satisfaction, we hire strong contributors and give them space to thrive. As a 100% employee-owned company, our employees both drive and directly benefit from our success. Together, we meticulously design and build products that stand up to some of the most extreme conditions on the planet.
X-ES is located on the far west side of Madison, WI. The company designs and manufactures rugged embedded computing solutions for a variety of applications. For more information, visit www.xes-inc.com.
X-ES is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.
All X-ES job postings and application procedures are posted in compliance with Section 39.08 of the Madison General Ordinances.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply