ZipRecruiter

Log In

1

Client Success Manager Jobs in Madison, WI (NOW HIRING)

Diamond Assets

Client Success Manager

Milton, WI · On-site

Client Success Manager The Client Success Manager is a critical role supporting the growth and success of the organization. This position is responsible for planning and executing service pickups, as ...

Diamond Assets

Client Success Manager

Milton, WI · On-site

Client Success Manager The Client Success Manager is a critical role supporting the growth and success of the organization. This position is responsible for planning and executing service pickups, as ...

New

Diamond Assets

Client Success Manager

Milton, WI · On-site

Client Success Manager The Client Success Manager is a critical role supporting the growth and success of the organization. This position is responsible for planning and executing service pickups, as ...

greenpath, inc.

Client Success Specialist

Madison, WI · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

ApartmentIQ

Customer Success Manager

Madison, WI · On-site

The Role As the Customer Success Manager for the ApartmentIQ product, you'll play an important role ... Create and document a tailored client success plan for each assigned account * Conduct regular ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

Findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap ...

Appian Corporation

Customer Success Manager

Madison, WI · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

ECP

Customer Success Manager

Madison, WI · Remote

Take client satisfaction to the next level by acting as your clients' internal advocate * Be an ... manage customer concerns and needs Requirements * Experience in SaaS Success/Inside Sales: 2-5 ...

Findhelp

Senior Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... Act as the "Voice of the Customer" by synthesizing client feedback to influence the product roadmap ...

next page

Showing results 1-20

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Madison, WI

Client Success Manager information

See Madison, WI salary details

$32.8K

$83.7K

$141.1K

How much do client success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client success manager in Madison, WI is $83,710.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $99,800.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Madison, WI?

The most popular types of Client Success jobs in Madison, WI are:

What job categories do people searching Client Success Manager jobs in Madison, WI look for?

The top searched job categories for Client Success Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Client Success Manager jobs?

Cities near Madison, WI with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Madison, WI as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 2% Temporary, and 1% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $83,710 per year, or $40.2 per hour.

Client Success Manager

Diamond Assets

Milton, WI • On-site

Full-time

Posted 4 days ago

Job description

Company Overview

It's not enough to have the right technology today, you must have a plan for tomorrow, too. At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. In addition, we take pride in delivering the highest-quality refurbished Apple products at an affordable price. Through our lifecycle through upcycle approach, we strive to meet our mission of providing equitable and affordable access to technology.

Position Title: Client Success Manager

Job Description

The Client Success Manager is a critical role supporting the growth and success of the organization. This position is responsible for planning and executing service pickups, as well as leading deployment projects. The Client Success Manager will collaborate closely with internal departments across Diamond Assets to ensure effective communication and successful project delivery.

This position will have Project Managers, Logistics Coordinators, and Recovery Specialists reporting directly to it and will oversee their performance and development.

This role reports directly to the Senior Vice President of Operations.

Roles & Responsibilities

  • Provide weekly/monthly reports as needed on pickup coordination and service projects
  • Update and manage ERP systems in coordination with necessary pickup or service information
  • Review and collaborate with CSM team on availability and pickup scheduling
  • Ensure necessary project details are obtain from CSM via Salesforce
  • Manage via field operations via Salesforce throughout the pickup process
  • Coordinate pickups/services utilizing Diamond Asset team of Asset Recovery Specialists
  • Utilize third party resources to complete pickup/services when applicable
  • Coordinate mail in process; utilize third party services when applicable
  • Effectively communicate with shipping & receiving personnel
  • Oversight intake process to ensure pickup quantities are correct; investigate pickup discrepancies
  • Operate with regards to efficiencies and cost reductions for both pick up and service operations
  • Oversight of device evaluation reports for Diamond Assets Customers. Maintaining that customer reports are completed in a timely manner to ensure on-time payment
  • Support the Project Manager-Enterprise, Project Manager-Education, and the Project Management Lead in developing and implementing new processes and procedures.
  • Perform other duties as needed

Key Skills & Qualifications

  • Must be organized, logical, and willing to adapt quickly
  • Must have effective problem-solving skills
  • Must have high level of education and experience within fast paced service environment
  • Knowledge of geographies and mapping
  • Reliable transportation required
  • Coaching, mentoring and leadership ability within a small team setting
  • Effective communication, including writing, speaking and interpersonal communication
  • Excellent organization and time management skills
  • Great collaboration and teamwork skills
Employment Type: FULL_TIME

Apply