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Client Success Expert Jobs in Madison, WI (NOW HIRING)

Innovizant LLC

Spark Expert (Direct Client)

Madison, WI · On-site

The true measure of success is to be able to put the data science insights into actionable events ... Spark Expert Location: Madison, WI Contract Position (Direct Client) Top 3 attributes: * Highly ...

ECP

Customer Success Manager

Madison, WI · Remote

Serve as a product expert, guiding customers on best practices and helping them leverage ECP ... Take client satisfaction to the next level by acting as your clients' internal advocate * Be an ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$52K - $61K/yr

Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$52K - $61K/yr

Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$52K - $61K/yr

Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$33K - $56K/yr

Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$33K - $56K/yr

Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$33K - $56K/yr

Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...

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All JobsClient Success Expert JobsClient Success Expert Jobs in Madison, WI

Client Success Expert information

See Madison, WI salary details

$32.7K

$83.7K

$141.1K

How much do client success expert jobs pay per year?

As of Aug 20, 2026, the average yearly pay for client success expert in Madison, WI is $83,698.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $99,800.00 per year, depending on experience, location, and employer.

What does a client success expert do?

A Client Success Expert is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a primary point of contact, helping clients achieve their goals, resolve issues, and maximize the value they receive. Client Success Experts often provide onboarding, training, and ongoing support, as well as gather feedback to improve offerings. Their main goal is to build strong, lasting relationships that lead to customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a client success expert?

To thrive as a Client Success Expert, you need strong customer relationship management skills, problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as experience with customer support tools, is often required. Exceptional communication, empathy, and proactive listening set top performers apart in this role. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving long-term client satisfaction and retention.

How does a client success expert typically collaborate with other departments to ensure client satisfaction?

A Client Success Expert regularly works alongside teams such as sales, product development, and support to address client needs and ensure a seamless experience. They may relay client feedback to product teams for improvement, coordinate with sales on upsell opportunities, and partner with support to resolve technical issues quickly. This cross-functional collaboration is key to proactively identifying challenges and ensuring clients achieve their goals with the company’s offerings.

What is the difference between Client Success Expert vs Customer Support Specialist?

AspectClient Success ExpertCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementTechnical knowledge, customer service skills
Work EnvironmentProactive engagement, strategic account managementReactive support, troubleshooting
Employer & Industry UsageTech, SaaS, subscription servicesRetail, telecom, tech
Search & Comparison IntentUnderstanding strategic customer relationshipsResolving technical issues

While both roles focus on customer interactions, a Client Success Expert proactively manages client relationships to ensure satisfaction and retention, often working strategically. In contrast, a Customer Support Specialist primarily responds to technical or service issues as they arise, providing reactive support. The roles overlap in customer communication but differ in scope and approach.

What is a client success expert?

A client success expert is a professional responsible for ensuring clients achieve their desired outcomes with a company's products or services. They build strong relationships, provide support, and often use customer relationship management (CRM) tools to monitor client satisfaction and retention.

What job categories do people searching Client Success Expert jobs in Madison, WI look for?

The top searched job categories for Client Success Expert jobs in Madison, WI are:

Client Success Expert jobs near you

Spark Expert (Direct Client)

Innovizant LLC

Madison, WI • On-site

Contractor

Re-posted 17 days ago

Job description

Company Description
Innovizant LLC (headquartered in Chicago, USA) is a leading-edge, global IT Services organization with Sales and delivery offices in Asia. Innovizant LLC, is a Full-service IT provider, focused on delivering Innovative and value driven business analytical solutions leveraging data science, data engineering and decision science to provide winning actionable insights assisting our financial services clients banking, Insurance and credit union business in achieve their business goals.
Innovizant made up of exceptional data scientists and domain experts with a great experience in Our financial services industry solutions include Credit Risk insights, Customer Churn analysis, Customer segmentation, Fraud detection, Asset and Liability analysis, channel optimization analytics, Financial Advisor Network Analytics and product bundling analytics.
Some of our sur accelerators and solution frameworks assist our clients including FIN-CDO (which provided pre-delivered data strategies for the office of Chief Data Officer), BASEL-PRO (for achieving compliance with industry requirements of Basel-BCBS239,) and SmartCECL (Risk mitigation strategies by predicting default and loss given a default)
With data becoming the new 'oxygen' of businesses, many data science consulting firms have evolved in recent times, and they are also contributing the best of their solutions to the modern-day clients. It means today; you can easily find a solution for data sciences. However, the biggest challenge during managing this data comes across in the terms of 'Value Realization'. The true measure of success is to be able to put the data science insights into actionable events.
Many organizations have ended up spending a significant chunk of their analytics budget in some implementing data sciences solution - with minimal to no returns.
Job Description
Role Title: Spark Expert
Location: Madison, WI
Contract Position (Direct Client)
Top 3 attributes:
  • Highly collaborative
  • Investigative
  • Communicator

Job description
Position Purpose: Needs to have forensic capability to troubleshoot Spark environment, resolve data issues and migration of old models new spark environment
• 2-3 Years of experience working with Spark.
• Overall experience of 10+ years, out of which 5+ years in Big Data Technologies.
• Experience with Py-Spark added advantage.
• Hadoop, Hive, Oozie, Sqoop, Kafka, storm and spark experience
• Migration, Troubleshoot experience required.
Qualifications
Spark, Hadoop, Big Data, MIgration, Troubleshooting
Additional Information
Thanks & Regards,
Aditya Prakash / Resource Manager / Innovizant LLC
Phone : 630-685-1260
aditya.prakash(AT)innovizant(DOT)com

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