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Client Success Expert Jobs in Madison, WI (NOW HIRING)

Sorren, Inc.

Tax Director

Madison, WI · On-site

... client services. At Sorren, we believe that success is a shared journey. Our culture fosters ... or related field Expert-level command of U.S. tax law across federal, state, and local ...

Sorren, Inc.

Tax Director

Madison, WI · On-site

... client services. At Sorren, we believe that success is a shared journey. Our culture fosters ... or related field Expert-level command of U.S. tax law across federal, state, and local ...

Sorren, Inc.

Tax Director

Madison, WI · On-site

$150 - $210/hr

... client services.At Sorren, we believe that success is a shared journey. Our culture fosters ... or related field Expert-level command of U.S. tax law across federal, state, and local ...

Lands' End

Account Executive II

Dodgeville, WI · On-site

Act as a subject matter expert on Lands' End products and services, providing in-depth product ... Proven track record of success in sales and client satisfaction, with a focus on Mid-Market clients.

Lands' End

Account Executive II

Dodgeville, WI · On-site +1

Act as a subject matter expert on Lands' End products and services, providing in-depth product ... Proven track record of success in sales and client satisfaction, with a focus on Mid-Market clients.

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All JobsClient Success Expert JobsClient Success Expert Jobs in Madison, WI

Client Success Expert information

See Madison, WI salary details

$32.7K

$83.7K

$141.1K

How much do client success expert jobs pay per year?

As of Aug 20, 2026, the average yearly pay for client success expert in Madison, WI is $83,698.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $99,800.00 per year, depending on experience, location, and employer.

What does a client success expert do?

A Client Success Expert is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a primary point of contact, helping clients achieve their goals, resolve issues, and maximize the value they receive. Client Success Experts often provide onboarding, training, and ongoing support, as well as gather feedback to improve offerings. Their main goal is to build strong, lasting relationships that lead to customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a client success expert?

To thrive as a Client Success Expert, you need strong customer relationship management skills, problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as experience with customer support tools, is often required. Exceptional communication, empathy, and proactive listening set top performers apart in this role. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving long-term client satisfaction and retention.

How does a client success expert typically collaborate with other departments to ensure client satisfaction?

A Client Success Expert regularly works alongside teams such as sales, product development, and support to address client needs and ensure a seamless experience. They may relay client feedback to product teams for improvement, coordinate with sales on upsell opportunities, and partner with support to resolve technical issues quickly. This cross-functional collaboration is key to proactively identifying challenges and ensuring clients achieve their goals with the company’s offerings.

What is the difference between Client Success Expert vs Customer Support Specialist?

AspectClient Success ExpertCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementTechnical knowledge, customer service skills
Work EnvironmentProactive engagement, strategic account managementReactive support, troubleshooting
Employer & Industry UsageTech, SaaS, subscription servicesRetail, telecom, tech
Search & Comparison IntentUnderstanding strategic customer relationshipsResolving technical issues

While both roles focus on customer interactions, a Client Success Expert proactively manages client relationships to ensure satisfaction and retention, often working strategically. In contrast, a Customer Support Specialist primarily responds to technical or service issues as they arise, providing reactive support. The roles overlap in customer communication but differ in scope and approach.

What is a client success expert?

A client success expert is a professional responsible for ensuring clients achieve their desired outcomes with a company's products or services. They build strong relationships, provide support, and often use customer relationship management (CRM) tools to monitor client satisfaction and retention.

What job categories do people searching Client Success Expert jobs in Madison, WI look for?

The top searched job categories for Client Success Expert jobs in Madison, WI are:

Client Success Expert jobs near you

Sr. .Net Web Developer[Mostly remote]

SmartIPlace

Madison, WI • On-site

Contractor

Re-posted 25 days ago

Job description

Position                               Sr. .NET Web Developer

Location               Madison, WI (Mostly remote)

Duration              1 year

Visa                       USC, GC, GC-EAD, H4-EAD

Interview Method           Video Interview

NOTE: Candidates must be CURRENT WI residents.

Tasks

  • Application design and development
  • Integration with 3rd party internal and external systems
  • Database technology migration from Oracle to Azure SQL and data conversion
  • Building and maintaining cloud computing environments
  • Analysis of legacy code and logical requirements
  • Advising on and executing documentation, unit testing, and cross testing best practices

Knowledge, Skills and Abilities Required:

  • Excellent oral and written communication skills
  • Excellent analytical / problem solving skills

Skills Required

  • 2 years - Experience as a lead developer in a large application development project, preferably involving modernization of technology, as well as working with a cross functional team to redesign and simplify UX and workflows to meet modern application design standards, using a material design library and component framework, such as MudBlazor
  • 2 years - .NET expert with extensive experience using ASP.NET Core v6-8
  • 1+ year - Experience in Azure SQL cloud database solution
  • 1 year - Experience with GitHub distributed version control and using GitHub actions to build and maintain CI/CD pipelines
  • Experience / demonstrated success in designing, creating, and maintaining web services, system integrations, web development, and highly complex online transaction processing (OLTP).8 years - Experience in Technical Writing and Documentation
  • 8 years - Web and client-server application development experience, including requirements gathering, design, coding, testing, implementation, and support
  • 8 years - Experience evaluating and recommending programming languages, design tools and applications
  • 5 years - Experience with change management
  • 8 years - Experience with Structured Analysis and Design of Web and Client-Server applications for both transactional and batch applications
  • 5 years - SQL client tools / SQL Server experience
Smart-iPlace logo

About Smart-iPlace

Sourced by ZipRecruiter

SMART-iPLACE provides innovative staffing and consulting solutions that help our clients achieve their business objectives. We can understand and support all areas of your IT systems from back-end infrastructure to front-end personal productivity. Our goal is create innovative IT solutions that enable your business to be more agile and competitive.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Irving, TX, US

Year founded

2021

Social media

Facebook

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