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Client Success Executive Jobs in Wisconsin (NOW HIRING)

Forj

Strategic Client Success Manager

Delafield, WI · On-site

Executive Advisory: Plan and deliver high-impact Executive Business Reviews (EBRs) and Partnership Success Plans to cross-functional client stakeholders, using persuasive communication and executive ...

Forj

Strategic Client Success Manager

Delafield, WI · On-site

Executive Advisory: Plan and deliver high-impact Executive Business Reviews (EBRs) and Partnership Success Plans to cross-functional client stakeholders, using persuasive communication and executive ...

The Digital Ring

Account Executive

Madison, WI · On-site +1

Account Executives work closely with clients to align marketing efforts with their business goals ... Takes ownership of client success, continuously assessing relationships and improving processes to ...

The Digital Ring

Account Executive

Madison, WI · Remote

Account Executives work closely with clients to align marketing efforts with their business goals ... Takes ownership of client success, continuously assessing relationships and improving processes to ...

Alera Group

Individual Client Executive

New Richmond, WI · On-site

$78K - $106K/yr

We are passionate about our clients' success in the areas of Employee Benefits, Property and ... RESPONSIBILITIES The Individual Client Executive is a key member of our team, responsible for the ...

Alera Group

Individual Client Executive

New Richmond, WI · Hybrid

$78K - $106K/yr

We are passionate about our clients' success in the areas of Employee Benefits, Property and ... RESPONSIBILITIES The Individual Client Executive is a key member of our team, responsible for the ...

defi SOLUTIONS

Senior Client Executive

Madison, WI · On-site

$100K - $150K/yr

The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... Understand business problems, strategic objectives, competitive standing, and critical success ...

defi AUTO LLC

Senior Client Executive

Madison, WI · On-site

$100K - $150K/yr

The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... Understand business problems, strategic objectives, competitive standing, and critical success ...

Executive Director, Inc.

Accountant, EDI

Milwaukee, WI

$250K/yr

Executive Director, Inc. (EDI) is a leading association management company providing counsel and ... Our ability to translate depth of knowledge into client success has led to EDI managing a portfolio ...

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All JobsClient Success JobsClient Success Executive JobsClient Success Executive Jobs in Wisconsin

Client Success Executive information

See Wisconsin salary details

$46.9K

$95.5K

$143.8K

How much do client success executive jobs pay per year?

As of Jul 31, 2026, the average yearly pay for client success executive in Wisconsin is $95,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,200.00 and $105,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Executive, and why are they important?

To thrive as a Client Success Executive, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and analytics systems is typically expected. Excellent interpersonal skills, proactive communication, and adaptability set top performers apart in this client-facing role. These skills ensure lasting client satisfaction, effective issue resolution, and the growth of long-term partnerships.

Will AI replace CSM?

AI cannot fully replace Client Success Executives, as their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions. AI tools can assist CSMs by automating routine tasks and providing data insights, but human judgment and relationship management remain essential. Successful CSMs will adapt by integrating AI tools into their workflows to enhance customer support and retention efforts.

What is a client success executive salary?

A client success executive's salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Many roles also include performance bonuses and benefits, with higher salaries often associated with advanced skills in customer relationship management and industry knowledge.

What jobs pay 4000 a week without a degree?

A Client Success Executive can earn $4,000 or more weekly through commissions, bonuses, or high-value client accounts, especially in sales-driven environments. Success in such roles often depends on strong communication skills, industry knowledge, and performance metrics rather than formal degrees.

What does a client success executive do?

A client success executive is responsible for managing relationships with clients to ensure their satisfaction and retention. They often coordinate with sales, support, and product teams, using tools like CRM software to address client needs and promote ongoing engagement. Their goal is to help clients achieve their objectives and maximize the value of the company's services.

How does a Client Success Executive typically collaborate with other departments to ensure client satisfaction?

Client Success Executives play a vital role in bridging the gap between clients and internal teams. They regularly coordinate with sales, product development, and support teams to address client needs, resolve issues, and implement solutions that align with both the client's goals and the company's offerings. This cross-functional collaboration ensures that client feedback is communicated effectively, leading to continuous product or service improvement and higher client retention. Strong communication and organizational skills are essential in this role to manage multiple stakeholders and maintain a seamless client experience.

What is the difference between Client Success Executive vs Customer Service Representative?

AspectClient Success ExecutiveCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic customer service training, high school diploma or equivalent
Work EnvironmentProactive engagement with clients, often in B2B settingsReactive support, handling customer inquiries and issues
Employer & IndustryTech, SaaS, consulting firmsRetail, telecom, hospitality
Search & Comparison IntentUnderstanding client retention, account growthResolving customer issues, support inquiries

The main difference is that a Client Success Executive focuses on proactive client engagement, retention, and account growth, often in B2B environments. In contrast, a Customer Service Representative primarily handles reactive customer inquiries and support issues. Both roles require strong communication skills, but the Client Success Executive typically has more strategic responsibilities related to client success management.

What are the most commonly searched types of Client Success jobs in Wisconsin? The most popular types of Client Success jobs in Wisconsin are:
What are popular job titles related to Client Success Executive jobs in Wisconsin? For Client Success Executive jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Client Success Executive jobs in Wisconsin look for? The top searched job categories for Client Success Executive jobs in Wisconsin are:
What cities in Wisconsin are hiring for Client Success Executive jobs? Cities in Wisconsin with the most Client Success Executive job openings:
Client Success Executive jobs near you
Infographic showing various Client Success Executive job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $95,481 per year, or $45.9 per hour.

Strategic Client Success Manager

Forj

Delafield, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

ABOUT THE ROLE
Forj is a growth-stage SaaS company with a bold vision for how members will engage and learn in modern communities of practice. By connecting community with learning, our reimagined platform encourages member engagement with content and human connections, leading to a more vibrant community experience that delivers more value to members while helping their organizations grow.
The ideal candidate will bridge elite enterprise relationship management with sharp domain fluency, leveraging data and AI-enabled insights to confidently guide and influence client executives through technology modernizations and strategic migrations. You'll operate as a trusted strategic advisor who skillfully navigates competing priorities across multiple stakeholder levels-from technical teams to C-suite leaders-building authentic credibility that positions you as an indispensable partner in driving organizational alignment and transformational change.
WHAT YOU'LL DO
  • Stakeholder Communication & Influence Strategy: Master the art of communicating with diverse stakeholder groups-from technical implementers to C-suite executives-tailoring messaging and influence tactics to each audience's priorities. Navigate competing interests across multiple departments within client organizations, building consensus and credibility that positions you as a trusted advisor to all key decision-makers on the account.
  • Proactive Retention & ROI Modeling: Own the overarching health, renewal lifecycle, and retention of an assigned book of business, strictly aligning client workflows to established value frameworks and return-on-investment targets.
  • Executive Advisory: Plan and deliver high-impact Executive Business Reviews (EBRs) and Partnership Success Plans to cross-functional client stakeholders, using persuasive communication and executive influence to build consensus across competing departments and priorities, ensuring direct connection between day-to-day engagement and executive-level goals.
  • Client Advocacy & "Voice of Customer": Keep the authentic client voice at the absolute center of internal functions, partnering directly with Product, Engineering, and Implementation teams to shape strategic roadmap priorities and surface market insight.
  • Data-Based Insights: Optimize how clients interact with our platform by interpreting metrics and usage parameters, actively turning complex datasets into actionable decisions and behavioral recommendations.
  • Migration Advisory: Thoughtfully guide clients through complex digital modernizations-including the intentional transition to our next-generation platform, Journey by Forj-by masterfully overcoming friction, reinforcing innovation advantages, and alleviating operational risk.
  • Expansion Nuance: Surface and nurture strategic expansion opportunities organically through deep platform optimization and consults, positioning Forj as the premier thought leader in the professional community domain.
  • Risk Mitigation: Proactively identify, track, and document client health markers monthly, building immediate operational mitigation blueprints for accounts facing delivery gaps or low feature engagement.

WHAT SUCCESS LOOKS LIKE (12-18 MONTHS)
  • You are recognized by clients as a trusted strategic advisor who bridges communication between technical and executive teams, influencing key decisions and building enduring stakeholder relationships that strengthen account expansion and renewal.
  • You own gross retention across a portfolio of high-value strategic accounts, executing proactive, data-driven renewal strategies well in advance of expiration - churn is the exception, and never a surprise.
  • You drive net revenue growth within your book, surfacing and closing expansion through deeper platform adoption and cross-sell.
  • You move accounts from standard utilization to sophisticated, outcomes-based adoption, connecting platform data to executive-level ROI and steering client decisions.
  • You operate as a true executive advisor: every strategic account has an active executive sponsor, a documented ROI narrative, and a cadence of high-impact business reviews.

WHO YOU ARE
You operate as a credible, influential voice within client organizations, skillfully navigating complex stakeholder dynamics and building trusted relationships across multiple levels and departments. Your communication acumen drives alignment around strategic priorities, and clients recognize you as a strategic advisor who bridges the gap between technical teams and executive leadership.
An agile thinker who treats innovation as a daily craft, you confidently guide technology modernizations, shifting client requirements, and new AI workflows like Claude, viewing unexpected hurdles and platform transitions as exciting opportunities for strategic improvement. You connect complex product metrics to real business outcomes, ensuring every association captures clear ROI while experiencing high-touch, value-driven partnership. Client experience is your non-negotiable priority.
QUALIFICATIONS
  • Bachelor's degree in Business Administration, Communications, Information Systems, or a related field requiring analytical and strategic client management capability.
  • Stakeholder Relationship & Influence Mastery: Demonstrated success building and maintaining authentic relationships with disparate stakeholder groups (IT, business operations, executive leadership) simultaneously; proven ability to influence decision-making at multiple organizational levels through strategic communication, active listening, and credibility-building.
  • Association SaaS Domain Expertise: 5+ years of documented experience managing mid-market or enterprise relationships within a fast-paced B2B SaaS organization, specifically working within or alongside the professional association, learning management system (LMS), or community software industries.
  • Executive-Level Presence: Exceptional presentation and critical thinking skills, with verified experience influencing contract signers, community directors, and executive sponsors.
  • AI Capability and Fluency: Hands-on experience levering AI tools like Claude or similar LLMs to build workflows, extract insights, and optimize daily client management operational efficiency.
  • Cross-Functional Synergy: Proven ability to collaborate alongside internal specialized verticals (e.g., Technical Support, Product, Implementation, and Solutions) to orchestrate a unified client interface.
  • Domain Context: Experience working within or around the professional association, learning management system (LMS), or community software industries is highly beneficial.

BENEFITS & PERKS
  • Competitive salary
  • Generous Paid Time Off (PTO)
  • Comprehensive health, dental, and vision
  • Health Reimbursement (HRA)
  • Wellbeing program
  • Short-term disability (STD) and long-term disability (LTD)
  • Life/AD&D Insurance, and Voluntary Life Insurance
  • 401-k Participation
  • Flexible remote work

OTHER REQUIREMENTS
  • This role can be remote or hybrid in the Milwaukee, WI area
  • Eligibility to work in the United States without sponsorship
  • Ability to work effectively across time zones and collaborate with distributed teams
  • Ability to sit at a desk and work on a computer for extended periods of time
  • Manual dexterity sufficient to operate a keyboard, mouse, and other standard office or remote-work equipment
  • Visual acuity sufficient to read documentation and screens for extended periods of time, with or without correction
  • Reasonable accommodations are available for individuals with disabilities to perform the essential functions of this role, consistent with the Americans with Disabilities Act (ADA)
  • Occasional travel may be required for company offsites, team meetings, or other business needs

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