ZipRecruiter

Log In

1

Technical Customer Success Manager Jobs in Wisconsin

fonio

WI · On-site

$81 - $108/hr

Your Role As Technical Customer Success Manager for the UK market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction ...

Parking Network BV

WI · On-site

$90 - $130/hr

Own customer technology adoption for a key set of customers To be a Technical Customer Success Manager T2 you need... * Minimum 5 years of relevant experience in a combination of technical sales for ...

New

fonio

WI · On-site

$69 - $92/hr

Manage your activity autonomously in HubSpot Who We\'re Looking For * 2-5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role

Empyra Inc.

WI · On-site

$85 - $110/hr

The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...

Semactic

WI · On-site

$70 - $90/hr

Join Semactic as a Customer Success Manager! Scope : client management, GEO/SEO strategy ... Ability to understand and explain complex technical and marketing concepts. * Proficiency in French ...

Appian Corporation

Customer Success Manager

Madison, WI

$125K - $250K/yr

Combining your understanding of customer needs, your business and technical aptitude, and deep ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY ... The ideal candidate combines strong customer communication, technical curiosity, construction ...

CDK

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...

CDK

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...

ApartmentIQ

Customer Success Manager

Madison, WI

Product & Technical Fluency * Stay familiar with ApartmentIQ's full product suite (Market Survey ... in the CRM What We're Looking For: * 4+ years in Customer Success Management * Multifamily ...

Solventure Group

WI · On-site

$110 - $150/hr

Solventure is recruiting a Customer Success Manager (Supply Chain Planning) * You have a genuine, working understanding of supply chain planning; demand planning, S&OP, inventory, or supply planning ...

Findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... technical escalations to maintain project momentum and trust. * Metric-Driven Success: Closely ...

ECP

Customer Success Manager

Milwaukee, WI · Remote

We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to ...

Abbott

Customer Success Manager

Madison, WI · On-site

The Opportunity The Customer Success Manager (CSM) provides account management services and support to targeted customers, builds collaborative long-term relationships, and provides project ...

ECP

Customer Success Manager

Madison, WI · Remote

We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to ...

next page

Showing results 1-20

All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Wisconsin

Technical Customer Success Manager information

See Wisconsin salary details

$51.5K

$153.7K

$195.3K

How much do technical customer success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical customer success manager in Wisconsin is $153,712.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,600.00 and $182,700.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Wisconsin?

For Technical Customer Success Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Technical Customer Success Manager jobs in Wisconsin look for?

The top searched job categories for Technical Customer Success Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Technical Customer Success Manager jobs?

Cities in Wisconsin with the most Technical Customer Success Manager job openings:

Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Wisconsin as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $153,712 per year, or $73.9 per hour.

Technical Customer Success Manager - UK Market

fonio

WI • On-site

$81 - $108/hr

Other

Posted 14 days ago

Key responsibilities

  • Own a portfolio of UK SMB customers throughout their full lifecycle, building relationships and ensuring customer success and retention.

  • Support customers in setting up their AI assistant, implement workflows for medium complex cases, and coordinate with developers for advanced setups.

  • Conduct check-ins and proactive calls based on usage signals to maximize customer value and identify early signs of churn.

Job description

About fonio

We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.

Fonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products.
We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.
Join one of Europe’s fastest-growing companies.

Your Role

As Technical Customer Success Manager for the UK market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end.

You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups.

What to expect

  • Own a portfolio of UK SMB customers across their full lifecycle

  • Build relationships, surface value, and find new use cases for AI agents to keep customers engaged

  • Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups

  • Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)

  • Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives

  • Maximize the value generated from each customer in your portfolio

  • Spot churn risks early and act on them

  • Manage your activity autonomously in HubSpot

Who We’re Looking For

  • 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client‑facing SaaS/B2B role

  • Ideally a strong technical understanding — comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently

    • Experience with tools like n8n, make.com, codex or similar

  • An affinity for tech / AI products is a real plus

  • Native or C2 English

  • Structured, autonomous, results‑driven

  • You build trust easily with customers, by phone or video

  • You take initiative, test, iterate, and don't wait to be told what to do

  • Comfortable with CRM (ideally HubSpot) and data‑driven workflows

  • Willing to relocate to Vienna for 1–2 months initially

What We Offer

  • GBP 60,000–80,000 OTE

  • Equity: you help build it, you should own a piece of it

  • Equipment of your choice

  • A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)

  • Regular team offsites

  • Office in Vienna or London, onsite, in an ambitious team that wants to do the most exciting work of their careers

Hiring Process

  1. 15 min intro call

  2. 30 min skill interview

  3. 20 min culture call with our Founders

#J-18808-Ljbffr

Apply