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Technical Customer Success Manager Jobs in Oregon, WI

Appian Corporation

Customer Success Manager

Madison, WI · On-site

$125K - $250K/yr

Combining your understanding of customer needs, your business and technical aptitude, and deep ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

Appian

Customer Success Manager

Madison, WI · On-site

$125K - $250K/yr

Combining your understanding of customer needs, your business and technical aptitude, and deep ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

Cleo

Customer Success Manager

Madison, WI · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Excellent communication and presentation skills directed at both business-oriented and technical ...

Findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... technical escalations to maintain project momentum and trust. * Metric-Driven Success: Closely ...

findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... technical escalations to maintain project momentum and trust. * Metric-Driven Success: Closely ...

Findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... technical escalations to maintain project momentum and trust. * Metric-Driven Success: Closely ...

ECP

Customer Success Manager

Madison, WI · Remote

We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to ...

Acxiom

Customer Success Manager - Adobe

Madison, WI · On-site

The Customer Success Manager supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques (e.g., success metrics ...

New

Vontier

Lead Customer Success Manager

Madison, WI · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team -- someone who thrives at the intersection of technology, business strategy, and relationship ...

New

findhelp

Senior Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... technical escalations to maintain project momentum and trust. * Metric-Driven Success: Closely ...

Findhelp

Senior Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... technical escalations to maintain project momentum and trust. * Metric-Driven Success: Closely ...

Findhelp

Senior Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... technical escalations to maintain project momentum and trust. * Metric-Driven Success: Closely ...

findhelp

Senior Customer Success Manager

Madison, WI · On-site

$100 - $125/hr

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of ... technical escalations to maintain project momentum and trust. * Metric-Driven Success: Closely ...

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All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Oregon, WI

Technical Customer Success Manager information

See Oregon, WI salary details

$50.1K

$149.5K

$190K

How much do technical customer success manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for technical customer success manager in Oregon, WI is $149,515.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,400.00 and $177,700.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What job categories do people searching Technical Customer Success Manager jobs in Oregon, WI look for?

The top searched job categories for Technical Customer Success Manager jobs in Oregon, WI are:

What cities near Oregon, WI are hiring for Technical Customer Success Manager jobs?

Cities near Oregon, WI with the most Technical Customer Success Manager job openings:

Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Oregon, WI as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $149,515 per year, or $71.9 per hour.

Customer Success Manager

Appian Corporation

Madison, WI • On-site

$125K - $250K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian's software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers' business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.

Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement. 

In this role, you will: 

  • Uncover and shape each customer's business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
  • Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
  • Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to customers' evolving business strategies.
  • Identify opportunities to expand Appian's footprint and articulate clear, data-backed business value cases for additional investment.
  • Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
  • Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
  • Build deep expertise in Appian's products, implementation methodology, and best practices to guide customers effectively.
  • Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
  • Communicate confidently across technical teams, business stakeholders, and C-level executives.
  • Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.

Basic Qualifications:

  • Bachelor's degree, ideally in a technical field.
  • 10+ years of combined experience in technology or technical consulting.
  • Proven ability to act as a trusted advisor and drive measurable business value for customers.
  • Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
  • Excellent consulting, communication, and presentation skills with executive and technical audiences.
  • Strong organization and project management skills with close attention to detail.
  • Experience with agile software development practices.
  • Expected travel averages around 25%, with higher travel demands during select months.

Preferred Qualifications: 

  • 5+ of experience within success management, program management, account management or advisory services.
  • Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
  • Strong understanding of system integration, data architecture, or enterprise architecture.

The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Base Salary Range
$125,000—$250,000 USD

Tools and Resources 

  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
  • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
  • Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn, Youtube, Instagram, Facebook

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. 

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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