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Customer Success Project Manager Jobs (NOW HIRING)

DISCO

Customer Success Enablement Manager

Austin, TX

Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation. * Business Process Improvement ...

Planisware

Customer Success Manager

Denver, CO · On-site

What you'll do The Customer Success Manager will be the primary point of contact to some of ... Work with customer teams including project management offices, process owners, trainers, change ...

Insurity

Customer Success Manager

What Our Senior Customer Success Manager Will Do Relationship Management * Primary point of ... Project Management * Process analysis, design, and management * Business Acumen * Technical Acumen

Insurity

Customer Success Manager

Hartford, CT

What Our Senior Customer Success Manager Will Do Relationship Management * Primary point of ... Project Management * Process analysis, design, and management * Business Acumen * Technical Acumen

Opiniion

Customer Success Manager

Lehi, UT · On-site

Strong project management and organizational skills. * Familiarity with Opiniion's property management software is advantageous. If you are an experienced Customer Success Manager passionate about ...

Insurity LLC

Customer Success Manager

What Our Senior Customer Success Manager Will Do Relationship Management * Primary point of ... Project Management * Process analysis, design, and management * Business Acumen * Technical Acumen

EyeQ Monitoring

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager (CSM) plays a key role in owning the post-go-live customer ... Project Management, and Sales. This role is equal parts relationship management, operational ...

AEG

Customer Success Manager

Manhattan, NY · On-site

$75K - $90K/yr

We are an emerging customer success organization, actively building out our CS practices (including ... You will partner closely with our Technical Project Leads - who manages day-to-day project delivery ...

Insurity LLC

Customer Success Manager

What Our Senior Customer Success Manager Will Do Relationship Management * Primary point of ... Project Management * Process analysis, design, and management * Business Acumen * Technical Acumen

Centage

Customer Success Manager

San Antonio, TX · On-site

What it's like to be a Customer Success Manager (CSM) Centage is looking for a high-energy ... Project manage the onboarding of new clients, in collaboration with our Consulting and Integration ...

AEG Presents

Customer Success Manager

Manhattan, NY · Remote

We are an emerging customer success organization, actively building out our CS practices (including ... You will partner closely with our Technical Project Leads - who manages day-to-day project delivery ...

EyeQ Monitoring

Customer Success Manager

Atlanta, GA · Remote

The Customer Success Manager (CSM) plays a key role in owning the post-go-live customer ... Project Management, and Sales. This role is equal parts relationship management, operational ...

Passage Health

Customer Success Manager

Manhattan, NY

$90K - $120K/yr

Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage ... Project Management: Exceptional organizational skills and ability to manage multiple projects and ...

Azul

Customer Success Manager

OR · Remote

$115.50K - $126K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... Project management experience a plus * Strong understanding of Java/JVM, performance tuning, and ...

DISCO

Customer Success Enablement Manager

New York, NY · On-site

$100K - $125K/yr

Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation. * Business Process Improvement ...

Passage Health

Customer Success Manager

New York, NY · On-site +1

$90K - $120K/yr

Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage ... Project Management: Exceptional organizational skills and ability to manage multiple projects and ...

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All JobsCustomer Success Project Manager Jobs

Customer Success Project Manager information

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$32.5K

$83.1K

$140K

How much do customer success project manager jobs pay per year?

As of May 31, 2026, the average yearly pay for customer success project manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

More about Customer Success Project Manager jobs
What cities are hiring for Customer Success Project Manager jobs? Cities with the most Customer Success Project Manager job openings:
What states have the most Customer Success Project Manager jobs? States with the most job openings for Customer Success Project Manager jobs include:
What job categories do people searching Customer Success Project Manager jobs look for? The top searched job categories for Customer Success Project Manager jobs are:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 84% Full Time, 9% Part Time, 5% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Enablement Manager

Customer Success Enablement Manager

DISCO

Austin, TX

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Your Impact

The Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering and implementing training programs, resources, and tools that empower our teams to achieve their goals and deliver exceptional customer experiences.

What You'll Do
  • Business Planning: Partners with Customer Success / Sales leadership and cross-functional teams to develop business plans
  • Strategic Initiatives: Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation.
  • Business Process Improvement (BPI): Identifies and leads opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction.
  • Data Analysis: Analyzes data and metrics to develop enablement strategies and Customer Success playbooks.
  • Tailored Enablement: Ensures enablement initiatives are closely tailored to the specific needs and goals of the Customer Success / Sales team. Contributes to the ongoing growth and improvement of the organization.
  • Onboarding: Oversees the onboarding process for new hires, ensuring they are equipped with the knowledge and tools necessary to succeed, including developing materials to foster that growth and delivering training as required.
  • Change Management: Leads change management initiatives to facilitate the successful adoption of new enablement programs, processes, and technologies and continuously measures and adjust said initiatives.
  • Communication Strategies: Develops and implements communication strategies to articulate the benefits and rationale behind enablement transformations for adult learners across the affected business units
  • New Product Introduction: Supports new product introductions to ensure successful integration (knowledge/process) of new offerings across Customer Success & Sales organization.
  • Trusted Advisor: Serves as a trusted advisor, building and maintaining strong relationships with sales and customer-facing teams.
Who You Are
  •  8+ years proven experience in Customer Success/ sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company, ideally in legal technology. 
  • Strong understanding of and experience implementing customer success /sales processes, methodologies and best practices, with the ability to translate these into effective enablement strategies.
  • Demonstrated ability to identify, design and deliver effective customer success/sales training programs.
  • Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously
  • Demonstrated success working cross-functionally, with excellent stakeholder management skills and the ability to build strong relationships across departments.
Even Better If You Have...
  • Strong understanding of customer success/sales processes, methodologies and best practices.
  • Excellent written and verbal communications, and presentation skills.
  • Strong Salesforce, MEDDPICC and PlanHat experience
  • Ability to analyze data and derive actionable insights.
  • Strong organizational and project management skills.

Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.

Perks of DISCO 
  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, as well as 401(k) 
  • Competitive salary plus RSUs
  • Flexible PTO 
  • Opportunity to be a part of a company that is revolutionizing the legal industry
  • Growth opportunities throughout the company

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