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Customer Success Project Manager Jobs (NOW HIRING)

Equifax, Inc.

Customer Success Manager

Boise, ID · On-site

The Customer Success Manager - Career is responsible for optimizing the Customer Experience ... Ability to establish milestones and keep all team members on task; strong project management skills

RePurpose Global

Customer Success Manager

$85K - $110K/yr

Customer Success Manager The Customer Success Manager owns a diverse portfolio of accounts across ... This role requires strong project management instincts, comfort with large data sets, and the ...

Trintech AB

NY · On-site

Highly organised with strong project management, prioritisation, and problem-solving abilities ... Experience with Customer Success platforms and business systems such as Gainsight, Salesforce ...

Centella

Customer Success Manager

Miami, FL · On-site

... Project Management. The CSM must be a trusted advisor to our key customers and internal teams ... Customer Success Management: Strategic partner fostering a customer-centric culture, ensuring ...

Verana Health

Customer Success Manager

Manhattan, NY · On-site

$140K - $160K/yr

Manage cross functional efforts in service of customer success, including * Establish trust and ... Strong project management instincts; ability to drive despite ambiguity * Curious, proactive, and ...

Automata

We are looking for a Customer Success Manager whose mission is to lead and grow a team of Customer ... Set the standard for project management, customer communication and tooling discipline across the ...

Somewhere

Customer Success Manager

$1.5K/mo

Customer Success Manager Remote (LATAM, South Africa, or Philippines) Starting compensation: USD $1 ... Strong organizational and project coordination abilities * Experience conducting onboarding and ...

T E C Industrial Inc

Customer Success Manager

Edina, MN · On-site

$60K - $70K/yr

Job Category Customer Success, Account Management, Client Relations * Industry SaaS, Sports ... Excellent organizational and project management skills with strong attention to detail. * Ability ...

Stellar Health

Manager, Customer Success

The Customer Success team owns the client relationship post-sale. We act as trusted advisors ... Experience in prioritization and project management, and can keep multiple complex workstreams on ...

New

Cohere Beauty

Customer Success Manager

Phoenix, AZ · On-site

Customer Success Manager The Cohere Beauty Customer Success Manager supports the execution of ... The CSM plays a key role in keeping projects on track, ensuring accurate documentation, and ...

Equifax, Inc.

Customer Success Manager

Boise, ID · On-site

The Customer Success Manager - Career is responsible for optimizing the Customer Experience ... Ability to establish milestones and keep all team members on task; strong project management skills

AirPay Inc.

Customer Success Manager

$100K - $145K/yr

Customer Success Manager At AirPay, we are on a mission to improve the consumer experience for ... Strong critical thinking and problem-solving abilities Strong project management skills with the ...

Centella

Customer Success Manager

Miami, FL · On-site

... Project Management. The CSM must be a trusted advisor to our key customers and internal teams ... Customer Success Management: Strategic partner fostering a customer-centric culture, ensuring ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American ... Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.

VibeIQ

Customer Success Manager

Boston, MA · On-site

$100K - $130K/yr

Position Summary We're hiring a Customer Success Manager to own a book of business with our ... Project manage configuration updates for customers post go-live * Deliver tailored training tips ...

Trivium

Customer Success Manager

Los Angeles, CA · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.

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Customer Success Project Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer success project manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success project manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

More about Customer Success Project Manager jobs

What cities are hiring for Customer Success Project Manager jobs?

Cities with the most Customer Success Project Manager job openings:

What states have the most Customer Success Project Manager jobs?

States with the most job openings for Customer Success Project Manager jobs include:

What are popular job titles related to Customer Success Project Manager jobs?

For Customer Success Project Manager jobs, the most frequently searched job titles are:

Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Boise, ID • On-site

Equifax, Inc.
IT Services • 10K+ employees
Learn more about Equifax, Inc.external

Other

Posted 15 days ago

Equifax rating

7.5

Company rating: 7.5 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

The Customer Success Manager - Career is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention.

What you will do
  • Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience
  • Act as the connecting thread for internal teams with the customer across the customer journey
  • Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
  • Serve as a trusted adviser and advocate for clients
  • Create customer success plan with each client
  • Monitor and maintain customer health
  • Educate clients on business value of solutions
  • Aid customers in usage and value realization of solutions
  • Partner with Account Executive(s) in preparing and conducting quarterly business reviews
  • Drive customer advocacy within Equifax
  • Utilize voice of the customer to inform product roadmaps
  • Coordinate internal COE teams to benefit of customers
  • Provide clients transparency on status of issues/requests
  • Assist with resolution of customer support issues
What experience you need
  • Knowledge of customer success processes
  • 5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role
  • Bachelor's degree in related discipline or equivalent experience
  • Experience promoting value through the customer experience
  • Experience working with complex, multi-divisional, multi-geographical customers
  • Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
  • Experience working with cross-functional teams
  • We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday-Thursday) , paired with Friday Flexibility to wrap up your week remotely.
What could set you apart
  • Exceptional ability to communicate and foster positive business relationships
  • Ability to establish milestones and keep all team members on task; strong project management skills
  • Self-driven and proactive
  • Bias for action
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What Equifax employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Equifax

Sourced by ZipRecruiter

As a global data, analytics, and technology company, we play an essential role in the economy by helping companies in diverse industries such as automotive, communications, utilities, financial services, fintech, healthcare, insurance, mortgage, professional services, retail, e-commerce, and government agencies, make critical decisions with greater confidence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

1899

Social media

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