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Customer Success Project Manager Jobs (NOW HIRING)

reveleer

Customer Success Manager

$100K - $110K/yr

Customer Success Manager Remote About Reveleer Reveleer delivers a unified platform spanning risk ... Lead day-to-day project management, including planning, progress tracking, customer meetings, and ...

Espresa, Inc.

Customer Success Manager

Exceptional communication, project management, and interpersonal skills, with experience monitoring ... customer success. * Quick to learn and deeply understand complex software platforms, with the ...

Dealerware

Customer Success Manager

Indianapolis, IN · Remote

Strong project management skills with a proven ability to manage multiple customers and priorities ... A collaborative mindset and a passion for driving customer success and outcomes. * Ability to ...

Advantive

Customer Success Manager

Tampa, FL

Why this role is critical The Customer Success Manager (CSM) serves as the commercial owner and ... Act as a dedicated project manager for implementations or professional services engagements.

New

Allego

Customer Success Manager

Waltham, MA · On-site

You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...

Allego

Customer Success Manager

Waltham, MA · On-site

You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...

allego

Customer Success Manager

Waltham, MA · On-site

You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...

Allego

Customer Success Manager

Watertown, MA · On-site

You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...

MD Integrations

Customer Success Manager

$50K - $60K/yr

Overview The Customer Success Manager (CSM) at MDI serves as the primary point of contact for our ... Lead and project manage the full onboarding journey of new partners, from kick-off to go-live ...

Zifo

Customer Success Manager

San Francisco, CA

Partner with Service Delivery Management teams in Zifo to ensure transition of projects from ... Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter ...

LMI

Customer Success Manager

Mclean, VA · On-site

Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a ... Familiarity with digital transformation, modernization, or technology project management

Trivium LLC

Customer Success Manager

Customer Success Manager Remote · Eastern Time Zone · Full-time · 9am-6pm ET Read this part first. This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a ...

Trivium LLC

Customer Success Manager

Customer Success Manager Remote · Eastern Time Zone · Full-time · 9am-6pm ET Read this part first. This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a ...

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All JobsCustomer Success Project JobsCustomer Success Project Manager Jobs

Customer Success Project Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer success project manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for customer success project manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
More about Customer Success Project Manager jobs
What cities are hiring for Customer Success Project Manager jobs? Cities with the most Customer Success Project Manager job openings:
What states have the most Customer Success Project Manager jobs? States with the most job openings for Customer Success Project Manager jobs include:
What job categories do people searching Customer Success Project Manager jobs look for? The top searched job categories for Customer Success Project Manager jobs are:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Project Manager/ Customer Success (Digital Health)

Project Manager/ Customer Success (Digital Health)

Synchronyx

Boca Raton, FL • Remote

Full-time

Medical

Re-posted 16 days ago

Job description

The Customer Success Manager / Project Manager is the primary partner to our customers. You will guide onboarding, shape workflows that fit real operations, and ensure programs deliver measurable impact for patients and care teams. The work blends customer engagement, project delivery, process design, and insight generation.

Job Duties

  • Own customer relationships as primary point of contact

  • Lead onboarding and enablement to drive adoption and value

  • Align workflows and configurations to customer goals and best practices

  • Build and manage project plans, timelines, and milestones

  • Coordinate cross-functional execution with product, engineering, and operations

  • Run standing meetings, track actions, and keep stakeholders updated

  • Monitor account health, surface risks early, and resolve issues quickly

  • Deliver concise reporting and insights that inform decisions and demonstrate outcomes

  • Manage risks, issues, and changes with clear ownership and follow-through

  • Maintain clear documentation, SOPs, and training resources

  • Oversee customer-facing logistics and materials as needed to support delivery

  • Identify renewal and expansion opportunities and feed pipeline insights to leadership

  • Capture customer feedback and translate it into actionable improvements

Requirements

  • Bachelor’s degree in a relevant field or equivalent experience; master’s degree a plus

  • 4+ years in customer success, account management, or project management with end-to-end delivery

  • Proven ability to manage complex projects; PMP, CAPM, or Agile/Scrum certification preferred

  • Experience creating SOPs, manuals, and training programs

  • Comfortable with technology and supporting customers adopting new tools

  • Strong analytical skills with experience in Excel, Looker Studio, or similar tools

  • Familiarity with healthcare workflows and systems (EHRs, practice management, billing, value-based care, CCM, and payer or case management programs preferred)

  • Proficiency with project management tools such as Asana, Trello, or Monday and CRMs such as HubSpot or Salesforce

  • Knowledge of privacy and security standards with a commitment to HIPAA compliance

Company Description

Synchronyx is a digital health technology company reimagining medication use by turning every prescription into a connected care experience. Our mission is to give patients and care teams real-time insights that keep therapy safe, effective, and sustained. With Tappt, we partner with pharmacies, providers, health systems, payers, and life science teams to close gaps in care and improve patient outcomes.