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Customer Success Project Manager Jobs (NOW HIRING)

Pave

Customer Success Engineer

New York, NY · On-site

$190/hr

Own end-to-endproject management of customer implementations, creating detailed project plans ... Collaborate across Product, Engineering, and Customer Success teams to surface customer needs ...

reveleer

Customer Success Manager

$100K - $110K/yr

Customer Success Manager Remote About Reveleer Reveleer delivers a unified platform spanning risk ... Lead day-to-day project management, including planning, progress tracking, customer meetings, and ...

Ivalua

Customer Success Manager

New York, NY · On-site

Lead or contribute to special projects and customer success initiatives that drive operational excellence. * Data Management & Reporting: Accurately document all customer data and interactions within ...

rePurpose Global

Customer Success Manager

New York, NY · On-site

$85K - $110K/yr

About the Role The Customer Success Manager owns a diverse portfolio of accounts across our ... This role requires strong project management instincts, comfort with large data sets, and the ...

AccountMakers

Customer Success Manager

San Francisco, CA

$70 - $100/hr

Are you a customer success professional who thrives in client-facing, fast-paced environments and ... Experience working with data dashboards, reporting tools, CRM systems, project management platforms ...

New

Interact Software

Customer Success Manager

$75K - $85K/yr

Experience in Project Management, influencing and aligning internal stakeholders to achieve customer outcomes. * Advanced knowledge of Customer Success concepts, processes and techniques including ...

Zifo

Customer Success Manager

San Francisco, CA

Partner with Service Delivery Management teams in Zifo to ensure transition of projects from ... Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter ...

Zifo

Customer Success Manager

San Francisco, CA

Partner with Service Delivery Management teams in Zifo to ensure transition of projects from ... Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter ...

Netsurit

Customer Success Manager

New York, NY · Remote

$110K - $120K/yr

Customer Success Manager Internal Title: Innovate Success Manager Remote (US Based) Must overlap ... This is not a project administrator role. This is not a traditional account management role. You ...

CXApp, Inc

Customer Success Manager

Los Angeles, CA · On-site

Exceptional problem-solving and project management skills. * Self-motivated, results-driven, and able to work independently and as part of a team. * Familiarity with CRM software and customer success ...

Espresa

Customer Success Manager

Exceptional communication, project management, and interpersonal skills, with experience monitoring ... customer success. * Quick to learn and deeply understand complex software platforms, with the ...

Espresa

OR

Exceptional communication, project management, and interpersonal skills, with experience monitoring ... customer success. * Quick to learn and deeply understand complex software platforms, with the ...

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All JobsCustomer Success Project Manager Jobs

Customer Success Project Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer success project manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for customer success project manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a CSM salary?

The salary for a Customer Success Project Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Many CSMs also receive bonuses or performance-based incentives and often require skills in customer relationship management tools and project coordination.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

Can I make 100k as a project manager?

Customer Success Project Managers can potentially earn $100,000 or more annually, especially with experience, certifications, and working in high-demand industries or regions. Salary levels vary based on company size, location, and individual skills such as project management methodologies and tools like Agile or PMP certification.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

What does a customer project manager do?

A customer success project manager oversees the planning, execution, and delivery of projects to ensure customer satisfaction and successful outcomes. They coordinate between clients and internal teams, manage timelines and budgets, and use tools like project management software to track progress. Strong communication, organizational skills, and industry knowledge are essential for this role.

What is the highest salary in customer success?

The highest salaries for Customer Success Project Managers can reach over $120,000 annually, especially in senior roles or in large organizations. Factors such as experience, industry, location, and certifications like CSPO or PMP influence compensation levels.
More about Customer Success Project Manager jobs
What cities are hiring for Customer Success Project Manager jobs? Cities with the most Customer Success Project Manager job openings:
What states have the most Customer Success Project Manager jobs? States with the most job openings for Customer Success Project Manager jobs include:
What job categories do people searching Customer Success Project Manager jobs look for? The top searched job categories for Customer Success Project Manager jobs are:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, 5% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Project Manager/ Customer Success (Digital Health)

Synchronyx

Boca Raton, FL • Remote

Full-time

Medical

Posted 25 days ago

Job description

The Customer Success Manager / Project Manager is the primary partner to our customers. You will guide onboarding, shape workflows that fit real operations, and ensure programs deliver measurable impact for patients and care teams. The work blends customer engagement, project delivery, process design, and insight generation.

Job Duties

  • Own customer relationships as primary point of contact

  • Lead onboarding and enablement to drive adoption and value

  • Align workflows and configurations to customer goals and best practices

  • Build and manage project plans, timelines, and milestones

  • Coordinate cross-functional execution with product, engineering, and operations

  • Run standing meetings, track actions, and keep stakeholders updated

  • Monitor account health, surface risks early, and resolve issues quickly

  • Deliver concise reporting and insights that inform decisions and demonstrate outcomes

  • Manage risks, issues, and changes with clear ownership and follow-through

  • Maintain clear documentation, SOPs, and training resources

  • Oversee customer-facing logistics and materials as needed to support delivery

  • Identify renewal and expansion opportunities and feed pipeline insights to leadership

  • Capture customer feedback and translate it into actionable improvements

Requirements

  • Bachelor’s degree in a relevant field or equivalent experience; master’s degree a plus

  • 4+ years in customer success, account management, or project management with end-to-end delivery

  • Proven ability to manage complex projects; PMP, CAPM, or Agile/Scrum certification preferred

  • Experience creating SOPs, manuals, and training programs

  • Comfortable with technology and supporting customers adopting new tools

  • Strong analytical skills with experience in Excel, Looker Studio, or similar tools

  • Familiarity with healthcare workflows and systems (EHRs, practice management, billing, value-based care, CCM, and payer or case management programs preferred)

  • Proficiency with project management tools such as Asana, Trello, or Monday and CRMs such as HubSpot or Salesforce

  • Knowledge of privacy and security standards with a commitment to HIPAA compliance

Company Description

Synchronyx is a digital health technology company reimagining medication use by turning every prescription into a connected care experience. Our mission is to give patients and care teams real-time insights that keep therapy safe, effective, and sustained. With Tappt, we partner with pharmacies, providers, health systems, payers, and life science teams to close gaps in care and improve patient outcomes.