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Customer Success Project Manager Jobs in Ohio (NOW HIRING)

Drips

Client Success Project Manager

Cleveland, OH · On-site

Support Customer Success Managers (CSMs) with project approvals, agendas, and deliverables. * Escalate timeline risks. Bi-Weekly * 1:1 check-ins with manager. * Participate in CSM/CIM Team Meetings.

Drips

Client Success Project Manager

Cleveland, OH · On-site

Support Customer Success Managers (CSMs) with project approvals, agendas, and deliverables. * Escalate timeline risks. Bi-Weekly * 1:1 check-ins with manager. * Participate in CSM/CIM Team Meetings.

Drips

Client Success Project Manager

Cleveland, OH · On-site

Support Customer Success Managers (CSMs) with project approvals, agendas, and deliverables. * Escalate timeline risks. Bi-Weekly * 1:1 check-ins with manager. * Participate in CSM/CIM Team Meetings.

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$95K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop ...

Cyxtera

Customer Success Manager

Lewis Center, OH · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Foxen

Customer Success Manager

Columbus, OH · On-site

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily ...

Foxen

Customer Success Manager

Columbus, OH

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily ...

Foxen

Customer Success Manager

Columbus, OH · On-site

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily ...

Quest Software

Customer Success Manager III

Dublin, OH · On-site

Customer Success Manager Quest Software has a two-pronged mission focused on helping organizations ... Experience in transformational Customer Success projects or experience where products shift from On ...

New

AssetWatch, Inc.

Team Lead, Customer Success

Columbus, OH · Remote

$110K - $135K/yr

Contribute to strategic projects aimed at improving the customer experience, account management practices, and scaling customer success operations. * Actively participate in developing customer ...

Path Robotics

Customer Success Manager

Columbus, OH

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

dLocal

Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals. * Ability to travel. * Team spirit and proactive behavior. What do we ...

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Ohio

Customer Success Project Manager information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do customer success project manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer success project manager in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Ohio? For Customer Success Project Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Ohio look for? The top searched job categories for Customer Success Project Manager jobs in Ohio are:
What cities in Ohio are hiring for Customer Success Project Manager jobs? Cities in Ohio with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Ohio as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.
Client Success Project Manager

Client Success Project Manager

Drips

Cleveland, OH • On-site

Full-time

Posted 12 days ago

Job description

Role Overview

At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding new clients from the close of sale through implementation and expansion. Acting as one of the first touchpoints from the Client Success team, the CSPM drives timelines, coordinates deliverables, and ensures a seamless transition from Sales to long-term Client Success.

This role requires a strong understanding of the client's business problem, the solution designed during sales, and the high-level technical requirements for integration. The CSPM collaborates cross-functionally with Sales, Client Success, Product, Development/QA, and Support teams to deliver successful client outcomes.

Success in this role is measured by the ability to deliver efficient, high-quality implementations that meet client objectives and set the stage for long-term growth

Project Leadership

  • Translate client goals into actionable internal and client-facing project plans.
  • Define and communicate project objectives clearly to all stakeholders.
  • Create standardized deliverables summarizing key project details.
  • Co-host client-facing kickoff meetings, design workshops, and technical implementation sessions, ensuring productive discussions and clear outcomes.

Project Planning

  • Develop realistic project timelines that align with contracted deliverables and cross-functional workflows/SLAs.
  • Anticipate potential risks, scope changes, and dependencies to keep projects on track.

Project Communication

  • Host weekly internal and client-facing project meetings.
  • Monitor and communicate project status, risks, issues, and priorities to stakeholders.
  • Enforce accountability for task ownership across team members.
  • Ensure the right participants are prepared for each meeting, from technical discussions to executive-level updates.
  • Prepare and distribute meeting notes, track action items, and maintain up-to-date project plans in onboarding systems.
  • Manage ongoing alignment and communication across internal teams and client stakeholders to ensure onboarding success

Day-to-Day & Ongoing Responsibilities

Weekly

  • Host or attend internal and client-facing project syncs.
  • Update onboarding trackers and project documentation in Salesforce (SFDC).
  • Prepare kickoff decks, conversation design materials, and other supporting project documents in partnership with internal teams.
  • Manage and organize client documentation in SharePoint.
  • Support Customer Success Managers (CSMs) with project approvals, agendas, and deliverables.
  • Escalate timeline risks.

Bi-Weekly

  • 1:1 check-ins with manager.
  • Participate in CSM/CIM Team Meetings.
  • Review and update goals in Rippling.

Other

  • Monthly: 1:1 with department head.
  • Quarterly: All-Hands & Birthday Anniversary Toasts.
  • Ad hoc: Cross departmental trainings.
Employment Type: FULL_TIME

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