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Customer Success Project Manager Jobs in Ohio (NOW HIRING)

sauder

Customer Success Project Manager

Archbold, OH · Remote

$57K - $76K/yr

The Customer Success Project Manager is a customer-focused role responsible for supporting and advancing a key account, Walmart, through account leadership, product development, and cross-functional ...

sauder

Customer Success Project Manager

Archbold, OH · Remote

$57K - $76K/yr

The Customer Success Project Manager is a customer-focused role responsible for supporting and advancing a key account, Walmart, through account leadership, product development, and cross-functional ...

Fire Fighter Sales & Service Co.

OH · On-site

$80 - $120/hr

Job Summary The Customer Success Manager partners with customer executives, IT leadership, and ... Analyze customer health, service trends, project performance, and business outcomes to recommend ...

Fire Fighter Sales & Service Co.

OH · On-site

$75 - $110/hr

Job Summary The Customer Success Manager partners with customer executives, IT leadership, and ... Analyze customer health, service trends, project performance, and business outcomes to recommend ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager supports the sales and project lifecycle by responding to inbound customer and sales quote requests, conducting account research, identifying requirements and ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager supports the sales and project lifecycle by responding to inbound customer and sales quote requests, conducting account research, identifying requirements and ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager supports the sales and project lifecycle by responding to inbound customer and sales quote requests, conducting account research, identifying requirements and ...

ENOSIX, INC.

Customer Success Manager

Cincinnati, OH · On-site

That means our Customer Success team is not a support desk -- it is a strategic engine that drives ... Formal project management training or certification (PMP, CSM, etc.). * Exposure to integration ...

Diverse Lynx

Customer Success Manager

Columbus, OH · On-site

... or project management • Comfortable with learning and explaining technical products or services • Ability to manage multiple customers and priorities simultaneously • Works well in a ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

The Customer Success Manager will effectively plan and prioritize a high volume of customer ... projects as requested by leadership. * 10-20% travel required Qualifications: * * Associate ...

Eaton Plc

Customer Success Manager

Beachwood, OH · On-site

Customer Success Manager Eaton's Digital Office is seeking a Customer Success Manager to support our expanding portfolio of Brightlayer software solutions. This role will orchestrate the post-sale ...

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Customer Success Project Manager information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do customer success project manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer success project manager in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What are popular job titles related to Customer Success Project Manager jobs in Ohio?

For Customer Success Project Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Success Project Manager jobs in Ohio look for?

The top searched job categories for Customer Success Project Manager jobs in Ohio are:

What cities in Ohio are hiring for Customer Success Project Manager jobs?

Cities in Ohio with the most Customer Success Project Manager job openings:

Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Ohio as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Customer Success Project Manager

Archbold, OH • Remote

sauder
See more jobs at sauderexternal

$57K - $76K/yr

Full-time

Posted 13 days ago

Job description

The Customer Success Project Manager is a customer-focused role responsible for supporting and advancing a key account, Walmart, through account leadership, product development, and cross-functional execution. This role works closely with the Sales Manager, Merchant, and internal and external teams to effectively manage the account, including internal functions, customer needs, item execution, product launches, and post-launch performance. 

KEY RESPONSIBILITIES

  • Serve as the primary day-to-day internal business lead for the key account, build strong relationships with Manager, Merchants, and key stakeholders. 
  • Partner with the National Accounts Manager or Sales Director to execute customer strategies to achieve sales, profitability, and growth objectives. 
  • Organize and manage external meetings with customer. Will require both virtual meetings and travel to customer when necessary. 
  • Anticipate customer and business needs, coordinate account activities, and ensure timely execution of pricing, item setup, reporting, customer maintenance, and business review deliverables. 
  • Drive new product development initiatives from concept through launch and post-launch evaluation. 
  • Lead cross-functional teams to ensure alignment and successful execution of customer and product initiatives. 
  • Proactively identify opportunities and risks, and drive actions to resolution. 
  • Analyze sales, pricing, margin, inventory, and product performance data to support business decisions and recommendations. 
  • Manage customer forecast model, working with internal and customer demand planning teams. 
  • Ensure alignment between customer's objectives and internal execution from project initiation through completion. 

QUALIFICATIONS 

Essential Knowledge & Skills

  • Exceptional attention to detail, accuracy, organization, follow-through, and accountability. 
  • Strong written, verbal, presentation, and customer-facing communication skills. 
  • Proactive mindset with the ability to anticipate needs, identify issues, and action next steps without prompting. 
  • Strong customer relationship management, business acumen, analytical capability, and problem-solving skills. 
  • Ability to influence without direct authority and collaborate effectively across cross-functional teams. 
  • Ability to interpret sales, pricing, margin, inventory, and product performance data to support recommendations. 
  • Proficiency with Microsoft Office applications and ability to learn additional customer and reporting systems. 

Education & Experience

  • Bachelor’s Degree in Business or related field preferred.
  • Three or more years of experience in sales, account management, product or project management, customer business management, or related business functions. 
  • Experience working with large retail customers preferred. 
  • Demonstrated success managing multiple priorities, deadlines, customer needs, and cross-functional stakeholders in a fast-paced environment. 

PAY SUMMARY

Expected offer range: $57,000-$76,000/year. The actual salary will be based on factors such as location, relevant experience, and skills. The Max salary listed is not the top of the salary band.

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