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Customer Success Project Manager Jobs in Reston, VA

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

LMI

Customer Success Manager

Washington, DC · On-site

Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a ... Familiarity with digital transformation, modernization, or technology project management

LMI

Customer Success Manager

Mclean, VA · On-site

Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a ... Familiarity with digital transformation, modernization, or technology project management

Revenova LLC

Customer Success Manager

Washington, DC · On-site

Customer Success Manager The Customer Success Manager plays a pivotal role in ensuring that our ... Strong organizational and project management skills, with the ability to manage multiple priorities ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Project management skills -capable of juggling multiple priorities in a fast-paced environment

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Project management skills -capable of juggling multiple priorities in a fast-paced environment

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... Project management skills -capable of juggling multiple priorities in a fast-paced environment

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Reston, VA

Customer Success Project Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do customer success project manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for customer success project manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Reston, VA? For Customer Success Project Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Reston, VA look for? The top searched job categories for Customer Success Project Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Success Project Manager jobs? Cities near Reston, VA with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Manager, Customer Success

Manager, Customer Success

Beyond SOF

Washington, DC • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success solutions.

Main Responsibilities and Duties:

  • Lead and manage the customer success team.
  • Oversee customer success projects and ensure successful implementation.
  • Develop and implement customer success strategies and plans.
  • Collaborate with other departments to enhance customer satisfaction.
  • Lead the integration of quantum technologies into customer success initiatives. Ensure the customer success team is equipped with the necessary knowledge to assist customers with quantum-related inquiries and issues.

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