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Client Success Jobs in Reston, VA (NOW HIRING)

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

Diligent Corporation

Client Success Advisor

Washington, DC · On-site

$100K - $124K/yr

The Client Success Advisor role is key to Diligent's Customer Success retention strategy. Key Responsibilities * Provide guidance and best practices on configuring, customizing, and optimizing the ...

HelioCampus

Sr. Client Success Manager

Bethesda, MD

The Sr. Client Success Manager (Sr. CSM) combines relationship management and sales roles to ensure client renewal, up-sell, and cross-sell goals are achieved across assigned clients. This person ...

New

Dcode

Director of Client Success-OSW

Washington, DC · On-site

$133K - $177K/yr

Role Summary We are seeking a passionate and strategic Director of Client Success to lead a rapidly expanding portfolio for a defense sector client. The CS Director serves as the senior executive ...

Dcode

Director of Client Success- Army

Washington, DC · On-site

$133K - $176K/yr

Role Summary We are seeking a mission-driven, results-oriented Director of Client Success to lead the execution of high-priority initiatives for an Army client. In this role, you'll help launch ...

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All JobsClient Success JobsClient Success Jobs in Reston, VA

Client Success information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do client success jobs pay per year?

As of Aug 25, 2026, the average yearly pay for client success in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Reston, VA?

The most popular types of Client Success jobs in Reston, VA are:

What are popular job titles related to Client Success jobs in Reston, VA?

For Client Success jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Client Success jobs in Reston, VA look for?

The top searched job categories for Client Success jobs in Reston, VA are:

What cities near Reston, VA are hiring for Client Success jobs?

Cities near Reston, VA with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Reston, VA as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $86,416 per year, or $41.5 per hour.

Client Success Specialist

Summit Group LLC

Silver Spring, MD • On-site

Full-time

Re-posted 11 days ago

Job description

The Client Success Specialist is responsible for supporting the Client Success team activities, specifically generating ideas for revenue growth, creating presentations, sourcing and merchandising products.  Ideally, the CSS helps the Client Success team grow their business and provide a top-notch client experience.  

  • Collaborate with the Client Success Executive on ways to increase revenue.
  • Create solutions based on client needs, to include researching product and service information from suppliers, including costs, availability, and delivery schedule for designated accounts.
  • Follow trends in the marketplace to best develop creative merchandise solutions.
  • Manage projects within the Client Success team, coordinating multiple stakeholder groups to develop and execute deliverables.
  • Participate in sales/supplier/client meetings to increase product and solutions knowledge.
  • Create and design artwork for client orders and develop client proposals and presentations on an as needed basis in Adobe Illustrator and PowerPoint.
  • Be people-oriented, client-focused, and assertive in developing client and supplier relationships.

• 2-3 years of B2B sales, inside sales or sales support experience.

• Experience in promotional products, PR, marketing services a plus.

• Familiarity with CRM systems such as NetSuite, Salesforce, Zoho etc.

• Microsoft Office proficiency required.

• Bachelor’s degree preferred but applicable experience will be considered.

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