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Client Success Jobs in Reston, VA (NOW HIRING)

Robots & Pencils

Client Partner

Washington, DC · On-site

Own a portfolio of clients with responsibility for client P&Ls, client success, client delivery, and set multi-year client strategy; meet or exceed revenue and margin targets. * Build and deepen C ...

PROVE

Customer Success Manager, Enterprise

Washington, DC · On-site

$100K - $110K/yr

The Customer Success Manager will be client focused and Prove product savvy. You are someone who wants to blend people and technology to drive and exceed successful outcomes for our clients. You are ...

Lyra Health

Sr. Customer Success Manager II

Washington, DC · On-site

$134K - $184K/yr

Evaluate competing priorities, analyze trade-offs, and make clear, data-informed choices that drive client success. * Balance organizational, team, and customer priorities with thoughtful execution.

Freddie Mac

Client Relationship Professional

Mclean, VA · On-site

Embrace a team-oriented culture focused on client success and continuous improvement Current ... Freddie Mac employees please apply through the internal career site. We consider all applicants for ...

Freddie Mac

Client Relationship Professional

Mclean, VA · On-site

Embrace a team-oriented culture focused on client success and continuous improvement Current ... Freddie Mac employees please apply through the internal career site. We consider all applicants for ...

B.F. Saul Company

Client Services Team Assistant

Bethesda, MD · On-site

$18.50 - $25.50/hr

Chevy Chase Trust offers clients direct access to decision-makers and is built to put clients and client success over everything else. From thematic investment management to estate and financial ...

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All JobsClient Success JobsClient Success Jobs in Reston, VA

Client Success information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do client success jobs pay per year?

As of Jul 12, 2026, the average yearly pay for client success in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
What are the most commonly searched types of Client Success jobs in Reston, VA? The most popular types of Client Success jobs in Reston, VA are:
What job categories do people searching Client Success jobs in Reston, VA look for? The top searched job categories for Client Success jobs in Reston, VA are:
What cities near Reston, VA are hiring for Client Success jobs? Cities near Reston, VA with the most Client Success job openings:
Client Success jobs near you
Digital Marketing & Client Success Coordinator

Digital Marketing & Client Success Coordinator

Dupont Creative

Washington, DC

$55K - $70K/yr

Full-time

Medical, PTO

Posted 25 days ago

Job description

A marketing agency in Washington is seeking an Account Coordinator to join their team. This role combines digital marketing execution and client account management. Ideal candidates have a Bachelor's degree in Marketing or similar and strong writing and organizational skills. The position offers a salary range of $55,000 - $70,000 with comprehensive benefits, including paid medical and generous PTO. #J-18808-Ljbffr

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