Client Success Jobs in Reston, VA (NOW HIRING)

Northramp is seeking a Technical Delivery & Client Success Manager to lead the delivery of complex, mission-critical federal programs and carry accountability for the performance and growth of an assigned portfolio of work.

This role sits at the intersection of execution and ownership. You will deliver thought leadership and technical depth for execution teams, oversee delivery against client commitments — schedule, scope, quality, and outcomes — while also leading the health, expansion, and renewal of the account(s) within your portfolio. You will work alongside engineers, architects, advisors, and federal stakeholders to translate mission needs into actionable plans and produce results that hold up under real federal constraints.

The ideal candidate brings 7-10+ years of progressively responsible program and project management experience in federal consulting or a comparable high-stakes environment in an emergency management or similar Department of Homeland Security organization. You have led cross-functional teams of engineers, analysts, and advisors in environments where compliance, security, and contract terms are non-negotiable.

You are equally comfortable in a sprint review and in front of executives. You can stand up a new workstream, recover a troubled one, and tell the difference between a problem you can solve and one you need to escalate. You communicate plainly. You take ownership. You set expectations you can meet, and you meet them. You are comfortable with change and intellectually curious about where automation opportunities and new tooling are taking technical teams.

This role is hybrid, with an expectation of periodic onsite work to support client and team needs. On-site presence at client locations is expected on a regular cadence — typically one to three days per week. Remote work is supported around client schedules. Candidates must be located in Virginia, Maryland, or Washington DC.

Program delivery

• Own end-to-end delivery for one or more federal engagements, including scope, schedule, budget, quality, and stakeholder satisfaction.

• Develop and maintain integrated delivery plans, roadmaps, sprint plans, and milestone schedules that reflect both technical and policy realities.

• Facilitate Agile ceremonies (stand-ups, sprint planning, reviews, retrospectives) and apply scaled Agile (SAFe) practices where appropriate.

• Identify, manage, and resolve risks, issues, and dependencies across teams, vendors, and client organizations before they affect delivery.

• Produce clear, actionable status reporting and program metrics for both Northramp leadership and client stakeholders.

Client relationship & portfolio growth

• Serve as a primary point of contact for client leadership and as a subject matter expert in your field(s)

• Build and maintain trusted relationships across federal stakeholders and partner organizations.

• Carry managed-revenue accountability for the assigned portfolio: protect and grow revenue through delivery quality, scope expansion, recompetes, and adjacent opportunities.

• Identify opportunities to expand work within existing accounts and partner with Northramp leadership to shape and pursue them.

• Contribute to proposals, capture activities, and pricing strategy for opportunities within and adjacent to your portfolio.

Team leadership & internal contribution

• Lead and coach assigned project team members; set clear expectations, provide meaningful feedback, and develop talent on engagement.

• Coordinate with Northramp practice leaders, recruiting, and operations to staff engagements appropriately.

• Promote disciplined delivery practices — sound judgment, clear ownership, and accountability for outcomes — consistent with Northramp’s culture and values.

• Contribute to internal initiatives, methodology development, and knowledge sharing across the firm.

Requirements

• Bachelor’s degree in business, IT, engineering, public administration, or a related field; equivalent experience considered.

• 7-10+ years of progressive program and project management experience, with at least three years leading delivery on federal government programs.

• Demonstrated experience managing the full lifecycle of complex programs — scope, schedule, budget, risk, and stakeholder communications — through completion.

• Hands-on proficiency with Agile delivery practices (Scrum, Kanban, SAFe) and the discipline to apply hybrid or waterfall approaches when the program requires it.

• Agile and Project Management certifications (e.g., CSM, PMI-ACP, PMP, or PRINCE2) preferred.

• Strong working knowledge of project management and collaboration tooling — JIRA and the Atlassian suite, ServiceNow, Microsoft 365, or comparable platforms.

• Demonstrated experience working with federal client stakeholders, including comfort presenting to executive-level leadership and operating within federal contracts, governance, and security requirements.

• Experience supporting account growth, recompetes, or proposal activities in a consulting environment.

• Excellent written and verbal communication; able to translate technical detail for executive audiences and translate mission requirements into delivery plans.

• U.S. Citizenship and the ability to obtain and maintain a Public Trust clearance.

• PMP, CSM, SAFe (SA, POPM, or RTE), or equivalent Agile/PM certification.
• Cloud certification (Google Preferred)

• Experience leading federal IT modernization, cloud migration, enterprise architecture, IT service management, or AI/data engagements.

• Prior experience with managed-revenue accountability, account portfolio management, or P&L ownership in a professional services context.

• Expertise with the Atlassian platform

• Delivery or program leadership experience within DHS

• Familiarity with customer experience (CX) design and human-centered approaches to delivering federal digital services.

• Active Public Trust, Secret, or higher clearance.

• Master’s degree

• Successful completion of a client-required background investigation and suitability determination will be required.
• The ability to obtain and maintain a federal security clearance may be required based on the engagement.

Benefits

• Competitive Salary, commensurate with experience, certifications, and clearance.
• Managed Revenue Bonus eligibility: tied to performance against revenue and margin targets on the assigned portfolio. Specific structure and targets to be discussed during the offer process.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources