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Customer Success Associate Remote Jobs in Reston, VA

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

US Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ... As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping government ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ... As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping government ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ... As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping government ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

EverDriven

Customer Success Manager

Arlington, VA · Remote

This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ... or customer success role • Strong interpersonal and communication skills, with the ability to ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

Exostar

Customer Success Manager

Herndon, VA · On-site +1

$250K/yr

Overview The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this ... Herndon, VA, Cincinnati, OH- Hybrid (3x/week) Remote Locations: NC, GA, TX, NJ, PA, IL, DC, MD, OH ...

HiddenLayer

Customer Success Manager

Washington, DC · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You ...

Meazure Learning

Director, Customer Success

Mclean, VA · Remote

The Director of Customer Success owns the long-term success, retention, and growth of Meazure ... Remote and hybrid first organization * Great working environment with a team of exceptional people ...

Trellix

Customer Success Manager

Reston, VA · Remote

Customer Success Manager About Trellix ? Trellix is a global company redefining the future of ... Remote US About the Role: * In this role you have a tremendous opportunity to apply your passion ...

Trellix

Customer Success Manager

Reston, VA · Remote

Customer Success Manager About Trellix Trellix is a global company redefining the future of ... Remote US About the Role: * In this role you have a tremendous opportunity to apply your passion ...

Cribl

Customer Success Engineer, Federal

Washington, DC · On-site +1

$1K/wk

With a global workforce, we're remote-first and grounded in a simple idea: software is a people ... C Why You'll Love This Role The Customer Success Engineer (CSE) acts as a trusted advisor for the ...

Datavant

Customer Success Manager

Washington, DC · Remote

This person will report directly to the Director of Customer Success. As a CSM, you will manage a ... Experience working with remote/distributed teams (preferred). What We Offer: * Comprehensive health ...

Internet Brands

Customer Success Manager

Washington, DC · On-site +1

$80K/yr

Customer Success Manager The Customer Success Manager serves as a subject matter expert (SME) in client data analysis, customer education, and success enablement. This role combines strategic insight ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Reston, VA

Customer Success Associate Remote information

See Reston, VA salary details

$19.2K

$55.1K

$96.8K

How much do customer success associate remote jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success associate remote in Reston, VA is $55,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $68,100.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Reston, VA? The most popular types of Customer Success Remote jobs in Reston, VA are:
What are popular job titles related to Customer Success Associate Remote jobs in Reston, VA? For Customer Success Associate Remote jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Reston, VA look for? The top searched job categories for Customer Success Associate Remote jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Success Associate Remote jobs? Cities near Reston, VA with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Reston, VA as of May 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,129 per year, or $26.5 per hour.
Associate Customer Success Manager

Associate Customer Success Manager

Volt

Bethesda, MD • Remote

$55K - $70K/yr

Full-time

Posted 5 days ago

Job description

Associate Customer Success Manager

Location: Remote
Travel: 50% 

About the Role

The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our customers, you'll ensure they gain maximum value from our platform-from seamless onboarding and training to proactive support and long-term success.

You'll be a trusted advisor, guiding customers through their journey with VOLT, ensuring adoption of new features, and helping them achieve their desired outcomes. By building strong relationships, you'll reduce churn, identify expansion opportunities, and directly contribute to VOLT's growth.

Key Responsibilities

  • Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience.

  • Proactive Support & Engagement: Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value.

  • Customer Advocacy: Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements.

  • Retention & Growth: Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities.

  • Customer Support & Troubleshooting: Serve as Tier 1 support for customers, resolving issues and escalating complex cases to internal teams for prompt resolution.

Qualifications

  • 5+ years of experience in Customer Success, Account Management, or a related role within SaaS or technology.

  • Bachelor's degree in Business Administration or related field.

  • Exceptional communication, presentation, and relationship-building skills, with proven ability to influence stakeholders at all levels.

  • Experience in a fast-paced startup environment, with adaptability to shifting priorities.

  • Willingness to travel 50% for customer engagements (implementation, training, and QBRs).

$55,000 - $70,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Volt Workforce Solutions logo

About Volt Workforce Solutions

Sourced by ZipRecruiter

Volt Workforce Solutions is a recognized leader in the staffing industry, proudly serving the United States and headquartered in Parsippany, NJ. Starting with its humble beginnings in the late 1950s as a publishing company, Volt has grown exponentially to provide quality staffing solutions within a plethora of industries like Technology, Engineering, Accounting, Administrative, Call Centre, and much more. This evolution is concrete proof of the company's dedication to adapt and thrive, embodying its core values of Integrity, Respect, Excellence, Innovation, and Success. Volt’s mission is to make businesses successful by providing what they need most – talented people.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Parsippany, NJ, US

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