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Customer Success Associate Remote Jobs in Reston, VA

Axon

Federal Customer Success Executive

Washington, DC · On-site +1

Hybrid - Remote: Preference would be Washington, DC, but anywhere in the United States Reports to: Senior Manager, Customer Success: Federal Travel Expectation : 50-60% What You'll Do * Serve as the ...

Exostar

Sr. Customer Success Manager

Herndon, VA · Remote

$250K/yr

The Senior Customer Success Manager (Sr. CSM) is a key member of Exostar's Go-To-Market team. In ... Ability to influence through persuasion, negotiation, and consensus building Remote Locations: NC ...

Cribl

Customer Success Engineer, Federal

Washington, DC · Remote

$1K/wk

C Why You'll Love This Role The Customer Success Engineer (CSE) acts as a trusted advisor for the ... We are a remote-first company and work happens across many time-zones - you may be required to ...

ALTO USA LLC

Customer Success Specialist

Washington, DC · Remote

$60K - $65K/yr

Associate degree, and/or a minimum of one year of retail customer service experience. * Self ... success in this position will also require the following, aligned with ALTO's cores values:

Inspiration Mobility

Customer Success Manager

Washington, DC · On-site +1

$105K - $140K/yr

Courtney Esmael - Director, Customer Success Key Responsibilities: * Be the main Inspiration day-to ... This role is remote eligible. However, we have an office in Washington, DC. Our in-office teams ...

ALTO USA LLC

Customer Success Specialist

Rockville, MD · Remote

$60K - $65K/yr

Associate degree, and/or a minimum of one year of retail customer service experience. * Self ... success in this position will also require the following, aligned with ALTO's cores values:

Red Points

Customer Success Manager

Mclean, VA · Remote

As a Strategy Customer Success Manager , you will own the complete end-to-end lifecycle of a portfolio of enterprise accounts--including onboarding, adoption, renewals, expansion, and advocacy. You ...

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Customer Success Associate Remote information

See Reston, VA salary details

$19.2K

$55.1K

$96.8K

How much do customer success associate remote jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success associate remote in Reston, VA is $55,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $68,100.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Reston, VA? The most popular types of Customer Success Remote jobs in Reston, VA are:
What are popular job titles related to Customer Success Associate Remote jobs in Reston, VA? For Customer Success Associate Remote jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Reston, VA look for? The top searched job categories for Customer Success Associate Remote jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Success Associate Remote jobs? Cities near Reston, VA with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Reston, VA as of May 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,129 per year, or $26.5 per hour.
Customer Success Manager

Customer Success Manager

Kastle Systems

Falls Church, VA • Remote

Other

This job post has expired today. Applications are no longer accepted.

Kastle Systems rating

9.2

Company rating: 9.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

3rd of 100 rated security

Job description

Overview
Join the leader in providing smarter solutions for a safer world.
The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction and oversee revenue growth of the portfolio. The Account Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the organization to ensure quality. In addition, the Account Manager will build relationships with clients to encourage new and repeat business opportunities.
Responsibilities
  • Serves as the primary point of contact and builds long-term relationships with customers.
  • Act as client's advocate within Kastle and ensure that all aspects of our services are delivered as expected to clients; develop a deep understanding of the client's security and facilities needs and provide advice on Kastle-centric and industry best practices.
  • Utmost responsiveness to client calls and emails - addressing needs as the primary point-of-contact for support for the client. Assist in coordination of responses related to areas outside of primary responsibilities, for issues such as installation project status and on-time completion, support issues escalation, sales opportunities follow up, etc.
  • Travels to client sites for training, installation support, quarterly check-ins, and to meet client needs as they arise.
  • Monitors and analyzes customer's usage of our service.
  • Develop cross-functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience; support these other teams as a conduit to the client.
  • Client relationship management, with significant focus on the business relationship in order to drive a 95% client retention and renewal rate, as well as an average 2% renewal revenue increase through annual (contractually agreed) price increase across the account base.
Qualifications
  • Bachelor's degree preferred
  • 2-4 years of Account Management/Customer Success Management experience
  • Ability to create, maintain, and enhance customer relationships
  • Professional, polished in appearance and able to communicate in a detailed and articulate manner
  • Technical competence (understanding of software, hardware, networks, etc.)
  • Detail oriented, motivated, persistent and a skilled negotiator
  • High level of initiative, self-directed, and works well in a team environment
  • Experience training customers on the use of technology
  • Experience in navigating through complex set of legacy and current technology platforms (Microsoft Dynamics CRM, AX, and proprietary software, among others).
  • Must be able to work overtime, weekends, and/or nights when required.

Company Overview
The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
Equal Opportunity Statement
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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