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Customer Success Associate Remote Jobs in Reston, VA

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Located in the Greater Washington, DC area preferred; remote candidates may be considered. * Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Located in the Greater Washington, DC area preferred; remote candidates may be considered. * Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key ...

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

As a Customer Success Manager , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

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Customer Success Associate Remote information

See Reston, VA salary details

$19.2K

$55.1K

$96.8K

How much do customer success associate remote jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer success associate remote in Reston, VA is $55,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $68,100.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Reston, VA?

The most popular types of Customer Success Remote jobs in Reston, VA are:

What are popular job titles related to Customer Success Associate Remote jobs in Reston, VA?

For Customer Success Associate Remote jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Reston, VA look for?

The top searched job categories for Customer Success Associate Remote jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Success Associate Remote jobs?

Cities near Reston, VA with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $55,129 per year, or $26.5 per hour.

Customer Success Manager - State & Local

Washington, DC • On-site, Remote

Clearview AI
Public Safety Statistics Centers and Offices • 11 - 50 employees
Learn more about Clearview AIexternal

$100K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Customer Success Manager - State & Local
Department: Customer Success
Employment Type: Full Time
Location: Remote USA
Compensation: $100,000 - $115,000 / year
Description
Clearview AI is the leading provider of facial recognition technologies to US law enforcement, state, and federal agencies. Our mission is to help our users solve crimes and prevent financial fraud with the responsible use of our facial recognition software. Our company is a high-octane, fast growing startup looking to hire enthusiastic and intelligent team members to join our team. Candidates must be located in one of these states - Kentucky, Indiana, Ohio or Tennessee. To learn more about us, please visit www.clearview.ai and our revolutionary facial recognition technology.
Responsibilities
  • Proactively manage a portfolio of enterprise customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption
  • Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events
  • Understand customers' needs and priorities to optimize the use of their platform
  • Identify growth opportunities for up-sell and cross-sell within existing accounts
  • Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts
  • Effectively communicate application features and product information for new releases and facilitate their adoption
  • Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers
  • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
  • Resolve billing and support inquiries in a timely and productive manner
  • Coordinate small customer projects
  • Assist in onboarding new team members
  • Additional duties and responsibilities as reasonably required by the employee's supervisor or CEO
  • Manage and optimize enterprise customer accounts, ensuring seamless onboarding, training, and ongoing support, with a focus on improving customer satisfaction and retention.
  • Exercise discretion and independent judgment in developing and implementing strategies to address customer needs and challenges, working closely with cross-functional teams such as finance and marketing, to ensure successful customer outcomes.
  • As a Customer Success Manager, you will play a pivotal role in shaping the customer experience, driving adoption, and expanding Clearview AI's footprint within enterprise organizations.
  • Other reasonable additional responsibilities that may be asked from time to time

Skills, Knowledge and Expertise
  • 8+ years of enterprise software or SaaS customer success/account management with specific experience supporting the public sector (military/government/law enforcement/public safety)
  • Experience providing product support at the user level
  • Experience using CRM tools (ex: SFDC, Hubspot)
  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with customers
  • Exceptional oral and written communication skills and attention to detail
  • Passion for technology and public safety
  • Bachelor's degree or equivalent experience
  • Ability to travel within United States

Benefits
  • Medical, Dental, Vision, STD and LTD Plans
  • FSA - Medical and Dependent Care
  • EAP and wellness programs
  • 13 Paid Holidays
  • Unlimited PTO
  • Flexible work environment - 100% remote
  • 401(k) plan

The expected annualized salary compensation for this position is between $100,000 - $115,000 with participation in our stock equity plan. This estimated salary represents the typical starting rate of candidates hired in a similar role. Factors that may be used to determine your actual salary include relevant experience, skills, and your remote work location.

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