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Customer Success Associate Jobs in Reston, VA (NOW HIRING)

Aramark

Customer Success Consultant

Rockville, MD · On-site

We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing the purchasing power of Avendra. Reporting to our Customer Success Sr Manager, you will grow revenue ...

Aramark

Customer Success Consultant

Rockville, MD · On-site

We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing the purchasing power of Avendra. Reporting to our Customer Success Sr Manager, you will grow revenue ...

Aramark

Customer Success Consultant

Rockville, MD · On-site

We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing the purchasing power of Avendra. Reporting to our Customer Success Sr Manager, you will grow revenue ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.

Volt

Associate Customer Success Manager

Bethesda, MD · On-site +1

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Beyond SOF

Manager, Customer Success

Washington, DC

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Reston, VA

Customer Success Associate information

See Reston, VA salary details

$19.2K

$55.1K

$96.8K

How much do customer success associate jobs pay per year?

As of Jun 26, 2026, the average yearly pay for customer success associate in Reston, VA is $55,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $68,100.00 per year, depending on experience, location, and employer.

Do CSMS make good money?

Customer Success Managers (CSMs) often earn a competitive salary that varies by industry, experience, and location. Entry-level CSMs typically start with moderate pay, while experienced professionals with certifications and strong skills can earn higher salaries, sometimes supplemented by bonuses or commissions. Overall, the role can be financially rewarding for those with relevant experience and customer management skills.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, provide support, and use customer relationship management (CRM) tools to track interactions and issues.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What skills do you need to be a CSM?

A Customer Success Associate (CSM) needs strong communication and interpersonal skills to build relationships with clients. They should have problem-solving abilities, technical proficiency with relevant tools, and a good understanding of the company's products or services. Organizational skills and the ability to manage multiple accounts are also important for success in this role.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn less, while those with specialized skills or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Reston, VA? The most popular types of Customer Success jobs in Reston, VA are:
What are popular job titles related to Customer Success Associate jobs in Reston, VA? For Customer Success Associate jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Reston, VA look for? The top searched job categories for Customer Success Associate jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Success Associate jobs? Cities near Reston, VA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you

Customer Success Associate

McQuade Organization

Gaithersburg, MD • On-site

Full-time

Posted 4 days ago

Job description

Responsibilities

Are you passionate about helping people succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services.

What We’re Looking For:

• Strong communication and people skills.

• A customer-first mindset and a desire to make a positive impact.

• A proactive attitude and adaptability to work in a fast-paced environment.

• Sales or customer service experience is a plus, but not required – we’ll train you!

Apply