Washington, DC · On-site
The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...
Washington, DC · On-site
The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...
The Customer Success Representative is responsible for providing support to customers, ensuring their satisfaction, and assisting with the implementation of customer success solutions. Main ...
The Customer Success Representative is responsible for providing support to customers, ensuring their satisfaction, and assisting with the implementation of customer success solutions. Main ...
Sterling, VA · On-site
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...
Sterling, VA · On-site
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...
The Customer Success Representative is responsible for providing support to customers, ensuring their satisfaction, and assisting with the implementation of customer success solutions. Main ...
The Customer Success Representative is responsible for providing support to customers, ensuring their satisfaction, and assisting with the implementation of customer success solutions. Main ...
Mclean, VA · On-site
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...
Mclean, VA · On-site
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...
Mclean, VA · On-site
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associates degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...
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Mclean, VA · On-site
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associates degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...
Arlington, VA · On-site
Overview of the position The Customer Success Director is a key leadership role, responsible for leading Enhesa's customer success team in support of client retention, customer value, service ...
Arlington, VA · On-site
Overview of the position The Customer Success Director is a key leadership role, responsible for leading Enhesa's customer success team in support of client retention, customer value, service ...
Arlington, VA · On-site
Accountability and pride for your projects Overview of the position The Customer Success Director is a key leadership role, responsible for leading Enhesa's customer success team in support of client ...
Arlington, VA · On-site
Accountability and pride for your projects Overview of the position The Customer Success Director is a key leadership role, responsible for leading Enhesa's customer success team in support of client ...
Vienna, VA · On-site
Customer Success Manager Antithesis is not a traditional SaaS product, and this is not a traditional Customer Success role. Our customers are software engineers, engineering managers, architects, and ...
Vienna, VA · On-site
Customer Success Manager Antithesis is not a traditional SaaS product, and this is not a traditional Customer Success role. Our customers are software engineers, engineering managers, architects, and ...
Vienna, VA · On-site
As a Customer Success Manager, you will help customers successfully adopt and operationalize Antithesis within their engineering organizations. You will work closely with customers, Forward Deployed ...
Vienna, VA · On-site
As a Customer Success Manager, you will help customers successfully adopt and operationalize Antithesis within their engineering organizations. You will work closely with customers, Forward Deployed ...
Vienna, VA · On-site
As a Customer Success Manager, you will help customers successfully adopt and operationalize Antithesis within their engineering organizations. You will work closely with customers, Forward Deployed ...
Vienna, VA · On-site
As a Customer Success Manager, you will help customers successfully adopt and operationalize Antithesis within their engineering organizations. You will work closely with customers, Forward Deployed ...
Rockville, MD · Remote
$70K - $80K/yr
The Client Success Associate partners with project leads, internal teams, and client stakeholders ... Familiarity with project management and collaboration tools such as Box, CRM systems, Wrike ...
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Rockville, MD · Remote
$70K - $80K/yr
The Client Success Associate partners with project leads, internal teams, and client stakeholders ... Familiarity with project management and collaboration tools such as Box, CRM systems, Wrike ...
We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...
We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...
We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...
We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...
Mclean, VA · Remote
The Manager, Customer Success - Operations has primary responsibility for long-term success and retention of current partnerships by utilizing scaled customer success tactics to provide customer ...
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Mclean, VA · Remote
The Manager, Customer Success - Operations has primary responsibility for long-term success and retention of current partnerships by utilizing scaled customer success tactics to provide customer ...
Washington, DC · On-site
Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...
Washington, DC · On-site
Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...
Washington, DC · On-site
Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI ...
Washington, DC · On-site
Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI ...
Washington, DC · On-site
You'll be the primary customer success contact: building relationships with users and stakeholders, surfacing pain points, driving adoption, and making sure the LIGER team delivers against what ...
Washington, DC · On-site
You'll be the primary customer success contact: building relationships with users and stakeholders, surfacing pain points, driving adoption, and making sure the LIGER team delivers against what ...
Mclean, VA · On-site
Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI ...
Mclean, VA · On-site
Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI ...
Mclean, VA · On-site
The Manager, Customer Success - Operations has primary responsibility for long-term success and retention of current partnerships by utilizing scaled customer success tactics to provide customer ...
Mclean, VA · On-site
The Manager, Customer Success - Operations has primary responsibility for long-term success and retention of current partnerships by utilizing scaled customer success tactics to provide customer ...
$19.2K - $26.3K
6% of jobs
$26.3K - $33.3K
9% of jobs
$39.7K is the 25th percentile. Wages below this are outliers.
$33.3K - $40.4K
10% of jobs
$40.4K - $47.4K
9% of jobs
The median wage is $54.5K / yr.
$47.4K - $54.5K
15% of jobs
$54.5K - $61.5K
21% of jobs
$65K is the 75th percentile. Wages above this are outliers.
$61.5K - $68.6K
8% of jobs
$68.6K - $75.6K
13% of jobs
$75.6K - $82.7K
4% of jobs
$82.7K - $89.7K
2% of jobs
$89.7K - $96.8K
2% of jobs
$19.2K
$55.1K
$96.8K
| Aspect | Customer Success Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree; experience in customer service or account management | Often a high school diploma or equivalent; customer service experience preferred |
| Work Environment | Proactive engagement with clients, focusing on retention and growth | Reactive support, resolving customer issues and inquiries |
| Employer & Industry Usage | Used in SaaS, tech, and subscription-based companies | Common across various industries including tech, retail, and service sectors |
The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.
Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.
Sourced by ZipRecruiter
11 - 50 Employees
McLean, VA, US
2011
