Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
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Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Arlington, VA · Hybrid
$50K - $55K/yr
The Associate, Member Success is an entry-level role on the Convening Recruitment team that ... Maintain accurate and up-to-date records in CRM and tracking systems, ensuring data integrity ...
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Arlington, VA · Hybrid
$50K - $55K/yr
The Associate, Member Success is an entry-level role on the Convening Recruitment team that ... Maintain accurate and up-to-date records in CRM and tracking systems, ensuring data integrity ...
Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Bethesda, MD · Remote
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Bethesda, MD · On-site +1
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Bethesda, MD · On-site +1
$55K - $70K/yr
Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
Washington, DC · On-site
$50K - $140K/yr
Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Associate & Summary The Opportunity As a CTIO - Activation & Customer Success - Experienced Associate, you ...
Washington, DC · On-site
$50K - $140K/yr
Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Associate & Summary The Opportunity As a CTIO - Activation & Customer Success - Experienced Associate, you ...
Washington, DC · On-site
Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...
Washington, DC · On-site
Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...
Washington, DC · On-site
The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...
Washington, DC · On-site
The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...
Washington, DC · On-site
The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...
Washington, DC · On-site
The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...
$70K - $80K/yr
The Client Success Associate partners with project leads, internal teams, and client stakeholders ... Familiarity with project management and collaboration tools such as Box, CRM systems, Wrike ...
$70K - $80K/yr
The Client Success Associate partners with project leads, internal teams, and client stakeholders ... Familiarity with project management and collaboration tools such as Box, CRM systems, Wrike ...
Washington, DC · On-site
Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship ...
New
Washington, DC · On-site
Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship ...
New
Mclean, VA · On-site
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...
Mclean, VA · On-site
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...
Mclean, VA · On-site
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associates degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...
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Mclean, VA · On-site
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associates degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...
The Customer Success Representative is responsible for providing support to customers, ensuring their satisfaction, and assisting with the implementation of customer success solutions. Main ...
The Customer Success Representative is responsible for providing support to customers, ensuring their satisfaction, and assisting with the implementation of customer success solutions. Main ...
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...
Rockville, MD · On-site +1
$70K - $80K/yr
The Client Success Associate partners with project leads, internal teams, and client stakeholders ... Familiarity with project management and collaboration tools such as Box, CRM systems, Wrike ...
Rockville, MD · On-site +1
$70K - $80K/yr
The Client Success Associate partners with project leads, internal teams, and client stakeholders ... Familiarity with project management and collaboration tools such as Box, CRM systems, Wrike ...
Arlington, VA · On-site
Overview of the position The Customer Success Director is a key leadership role, responsible for leading Enhesa's customer success team in support of client retention, customer value, service ...
Arlington, VA · On-site
Overview of the position The Customer Success Director is a key leadership role, responsible for leading Enhesa's customer success team in support of client retention, customer value, service ...
Arlington, VA · On-site
Accountability and pride for your projects Overview of the position The Customer Success Director is a key leadership role, responsible for leading Enhesa's customer success team in support of client ...
Arlington, VA · On-site
Accountability and pride for your projects Overview of the position The Customer Success Director is a key leadership role, responsible for leading Enhesa's customer success team in support of client ...
Washington, DC · On-site
Customer Success Manager (CSM) The Customer Success Manager (CSM) owns the success, retention, and adoption of a defined portfolio of customers. This role operates with a high degree of independence ...
Washington, DC · On-site
Customer Success Manager (CSM) The Customer Success Manager (CSM) owns the success, retention, and adoption of a defined portfolio of customers. This role operates with a high degree of independence ...
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...
We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...
$19.2K - $26.3K
6% of jobs
$26.3K - $33.3K
9% of jobs
$39.7K is the 25th percentile. Wages below this are outliers.
$33.3K - $40.4K
10% of jobs
$40.4K - $47.4K
9% of jobs
The median wage is $54.5K / yr.
$47.4K - $54.5K
15% of jobs
$54.5K - $61.5K
21% of jobs
$65K is the 75th percentile. Wages above this are outliers.
$61.5K - $68.6K
8% of jobs
$68.6K - $75.6K
13% of jobs
$75.6K - $82.7K
4% of jobs
$82.7K - $89.7K
2% of jobs
$89.7K - $96.8K
2% of jobs
$19.2K
$55.1K
$96.8K
| Aspect | Customer Success Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree; experience in customer service or account management | Often a high school diploma or equivalent; customer service experience preferred |
| Work Environment | Proactive engagement with clients, focusing on retention and growth | Reactive support, resolving customer issues and inquiries |
| Employer & Industry Usage | Used in SaaS, tech, and subscription-based companies | Common across various industries including tech, retail, and service sectors |
The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.
Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.
$55K - $70K/yr
Full-time
Re-posted 3 days ago
Location: Remote
Travel: 50%
The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our customers, you’ll ensure they gain maximum value from our platform—from seamless onboarding and training to proactive support and long-term success.
You’ll be a trusted advisor, guiding customers through their journey with VOLT, ensuring adoption of new features, and helping them achieve their desired outcomes. By building strong relationships, you’ll reduce churn, identify expansion opportunities, and directly contribute to VOLT’s growth.
Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience.
Proactive Support & Engagement: Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value.
Customer Advocacy: Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements.
Retention & Growth: Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities.
Customer Support & Troubleshooting: Serve as Tier 1 support for customers, resolving issues and escalating complex cases to internal teams for prompt resolution.
5+ years of experience in Customer Success, Account Management, or a related role within SaaS or technology.
Bachelor’s degree in Business Administration or related field.
Exceptional communication, presentation, and relationship-building skills, with proven ability to influence stakeholders at all levels.
Experience in a fast-paced startup environment, with adaptability to shifting priorities.
Willingness to travel 50% for customer engagements (implementation, training, and QBRs).
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Volt Workforce Solutions is a recognized leader in the staffing industry, proudly serving the United States and headquartered in Parsippany, NJ. Starting with its humble beginnings in the late 1950s as a publishing company, Volt has grown exponentially to provide quality staffing solutions within a plethora of industries like Technology, Engineering, Accounting, Administrative, Call Centre, and much more. This evolution is concrete proof of the company's dedication to adapt and thrive, embodying its core values of Integrity, Respect, Excellence, Innovation, and Success. Volt’s mission is to make businesses successful by providing what they need most – talented people.
Recruiting and staffing services
10,000+ Employees
Parsippany, NJ, US
