ZipRecruiter

Log In

1

Customer Success Associate Jobs in Reston, VA (NOW HIRING)

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...

Enhesa

Customer Success Director

Arlington, VA

Overview of the position The Customer Success Director is a key leadership role, responsible for leading Enhesa's customer success team in support of client retention, customer value, service ...

Enhesa

Customer Success Director

Arlington, VA · On-site

Accountability and pride for your projects Overview of the position The Customer Success Director is a key leadership role, responsible for leading Enhesa's customer success team in support of client ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

ProctorU Inc.

Manager, Customer Success

Mclean, VA · Remote

The Manager, Customer Success - Operations has primary responsibility for long-term success and retention of current partnerships by utilizing scaled customer success tactics to provide customer ...

LMI Consulting, LLC

Customer Success Manager

Tysons, VA · On-site

Customer Success Manager Job Locations US-DC-Washington, DC | US-VA-Tysons Job ID 2026-13987 # of Openings 1 Category Information Technology Benefit Type Salaried High Fringe/Full-Time Overview We're ...

acams

Customer Success Specialist

Washington, DC · Hybrid

We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...

acams

Customer Success Specialist

Washington, DC · Hybrid

We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

Job Summary Granicus is seeking a Customer Success Consultant - Strategic Accounts (CSC) - to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value ...

LMI

Customer Success Manager

Washington, DC

You'll be the primary customer success contact: building relationships with users and stakeholders, surfacing pain points, driving adoption, and making sure the LIGER team delivers against what ...

Granicus, LLC

Customer Success Consultant

Washington, DC

$60K - $73K/yr

Granicus is seeking a Customer Success Consultant - Strategic Accounts (CSC) - to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our ...

next page

Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Reston, VA

Customer Success Associate information

See Reston, VA salary details

$19.2K

$55.1K

$96.8K

How much do customer success associate jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success associate in Reston, VA is $55,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $68,100.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Reston, VA? The most popular types of Customer Success jobs in Reston, VA are:
What are popular job titles related to Customer Success Associate jobs in Reston, VA? For Customer Success Associate jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Reston, VA look for? The top searched job categories for Customer Success Associate jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Success Associate jobs? Cities near Reston, VA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Associate, Client Success

Associate, Client Success

Montage Marketing Group

Rockville, MD • On-site, Remote

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Montage Marketing Group is seeking a Client Success Associate to support client-facing projects, strengthen stakeholder relationships, and help deliver high-quality work that advances client and agency goals. This role is ideal for a mid-career professional with experience in consulting, client service, project management, event coordination, or contracting environments who thrives in fast-paced, detail-oriented settings and can balance multiple priorities while maintaining strong communication and professionalism.
The Client Success Associate partners with project leads, internal teams, and client stakeholders to keep work moving forward, maintain accurate project systems and documentation, support onboarding and close-out activities, and contribute to a consistently strong client experience. This person brings sound judgment, adaptability, initiative, and a commitment to operational excellence.
This is a full-time, exempt position working a hybrid schedule at Montage's Rockville, MD office and the employees home office. The anticipated annual salary for this position starts at $70,000 - $80,000.
Position Overview
Stakeholder Management and Client Communications
  • Working alongside a team, leverage project management best practices to advance and elevate client projects and key deliverables.
  • Demonstrate diplomacy, respect, sound judgement, and a strong focus on the client experience through professional written and verbal communication.
  • Exercise effective time management and project planning skills to ensure client communications and project deliverables are on-time and of highest quality.
  • Identify opportunities to influence key stakeholders and cross-functional project teams in service of optimal project outcomes.
  • Demonstrate active and intentional listening to deliver key messaging to various audiences.
  • Develop solutions that support forward project momentum while upholding Montage standards and applying strong business judgment.
  • Capture meeting notes, synthesize information, and communicate next steps clearly.
  • Tailor communication style, tone, and format to the audience and situation.
  • Demonstrate strong responsiveness and follow-up practices across email, meetings, and project communications.

Project Management & Operational Execution
  • Apply proven and effective full-cycle project management practices across onboarding, close-out, scheduling, documentation, monitoring, and follow-through.
  • Manage multiple assignments and balance internal responsibilities with client deliverables.
  • Exercise strong attention to detail and accuracy in project records, timesheets, expense reports, and system updates.
  • Effectively navigate ambiguous or unclear situations to continually advance projects.
  • As needed, support on-site activations during non-traditional office hours and varying event environments.

Business Acumen & Analytical Thinking
  • Demonstrate a strong understanding of client environments and apply that context to project recommendations and deliverables.
  • Identify risks, constraints, and practical solutions in dynamic project settings.
  • Support utilization goals, resource awareness, and delivery quality.
  • Exercise sound judgment and problem-solving skills in high-stakes or continually changing situations.

Required Qualifications:
  • 3-5 years of experience in a client-facing, professional services environment.
  • Professional experience within project management, event coordination, marketing/advertising/PR, consulting, or government contracting environments.
  • Strong listening, written, and verbal communication skills.
  • Demonstrated learning mindset, focused on accepting and applying feedback for continued professional growth.
  • Proven ability to adapt to quickly changing circumstances while preserving the client experience.
  • Commitment to accountability, continuous improvement, and professional representation of the organization.
  • Experience coordinating multiple stakeholders, timelines, and deliverables in deadline-driven environments.
  • Strong judgement, professionalism, negotiation and problem-solving skills.
  • Ability to obtain Public Trust suitability with the federal government.
  • Located within a commutable distance to offices in Rockville, MD.

Preferred Qualifications:
  • Bachelor's degree in business, communications, marketing, event management, hospitality management, or a related field preferred.
  • Experience planning, coordinating, and facilitating in-person and virtual events.
  • Professional background in healthcare, environment, technology, or transportation industries.
  • Project Management Professional (PMP), Certified Meeting Professional (CMP), or Certified Special Events Professional (CSEP) credential(s).
  • Familiarity with project management and collaboration tools such as Box, CRM systems, Wrike, SharePoint, Unanet, or similar.

About Montage Marketing Group
Montage Marketing Group is an award-winning marketing firm focused on making connections-and making a difference. Our people are innovators and co-creators, visionaries, and hard-working change makers. Our purpose is to make connections with people, to get them to stop and think, to feel and act. Proven experts in engagement, outreach, communication, event planning, and experiential design, we're a third party-certified woman business enterprise, and a member of the US Small Business Administration's 8(a) program.
Why Montage?
Because we're a caring team of collaborative creatives-people who care as deeply about each other as we do about our work. We know that true teamwork happens only when each person's voice is valued, each one's contribution is celebrated, and success is always shared. We encourage each team member to realize their full potential. And we invite people to make our agency their pathway to fulfillment.
Montage Marketing Group is an E-Verify company and a Drug-Free Workplace.
Benefits
  • Medical
  • Dental
  • Vision
  • 401K Retirement with match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Paid Parental Leave for Birthing & Non-Birthing Parents
  • Paid Jury Duty, Bereavement Leave
  • Short-Term & Long-Term Disability Insurance
  • Group Term Life Insurance
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Accident Insurance
  • Critical Illness Insurance
  • Cancer Insurance
  • Hospital Indemnity Insurance
  • LegalShield
  • IDShield
  • FinFit Financial Wellness Program
  • Working Advantage Discount Program

Apply