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Entry Level Customer Success Opportunity Jobs in Reston, VA

acams

Customer Success Specialist

Washington, DC · Hybrid

Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success Specialist is a member of the America's team with the responsibility to manage and deliver high priority ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

... Customer Success Manager in the innovative dental technology space. The ideal candidate will be ... Monitor client engagement and product usage, identifying opportunities to increase adoption ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

... Customer Success Manager in the innovative dental technology space. The ideal candidate will be ... Monitor client engagement and product usage, identifying opportunities to increase adoption ...

acams

Customer Success Specialist

Washington, DC · Hybrid

Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success Specialist is a member of the America's team with the responsibility to manage and deliver high priority ...

acams

Customer Success Specialist

Washington, DC · Hybrid

Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success Specialist is a member of the America's team with the responsibility to manage and deliver high priority ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Proactively influence team culture by actively participating in team and company activities and opportunities for feedback What you'll Bring: * Bachelor's Degree * Customer Success Manager should ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

Proactively influence team culture by actively participating in team and company activities and opportunities for feedback What you'll Bring: * Bachelor's Degree * Customer Success Manager should ...

3E

Customer Success Manager

Bethesda, MD · Remote

$74K - $84K/yr

Partner closely with your Account Manager to support renewals, retention, and growth opportunities ... Execute customer success plans that align product value to each customer's goals and priorities

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... Identify upsell and cross-sell opportunities, such as additional seats or expanded offerings

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities

PerformYard

Customer Success Manager

Arlington, VA · Remote

Proactively influence team culture by actively participating in team and company activities and opportunities for feedback What you'll Bring: * Bachelor's Degree * Customer Success Manager should ...

Enhesa

Customer Success Manager

Washington, DC

Identifying opportunities to broaden usage into new teams, sites, functions, and use cases within ... Assisting other Customer Success Managers with personal development, training, onboarding, learning ...

IOTAP Inc.

Customer Success Manager

Reston, VA

Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities ... Find paths for success , helping them unlock the full potential of Work 365's features * Manage and ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities ... Find paths for success , helping them unlock the full potential of Work 365's features * Manage and ...

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial ... Identifying opportunities to broaden usage into new teams, sites, functions, and use cases within ...

Zoomph

Customer Success Specialist

Reston, VA

The Customer Success Specialist will be responsible for addressing client inquiries ... has the opportunity to feel included and is afforded the respect and dignity they deserve.

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Entry Level Customer Success Opportunity information

See Reston, VA salary details

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$25

$49

How much do entry level customer success opportunity jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level customer success opportunity in Reston, VA is $25.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.25 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level customer success professionals, and how can they be effectively addressed?

Entry-level customer success professionals often face challenges such as managing a high volume of customer inquiries, learning to prioritize client needs, and quickly understanding a company's products or services. Building strong communication and problem-solving skills is key to overcoming these hurdles. New team members are encouraged to actively participate in training sessions, seek guidance from more experienced colleagues, and use available resources to deepen their product knowledge. Regular collaboration with other departments, such as sales and support, also helps in delivering well-rounded solutions and building confidence in the role.

What is an entry level customer success opportunity?

An Entry Level Customer Success Opportunity is a starting position focused on helping customers achieve their goals while using a company’s products or services. People in this role act as a bridge between the customer and the company, addressing questions, solving issues, and ensuring a positive customer experience. It’s ideal for those new to the field, offering training and support to develop skills in communication, problem-solving, and relationship management. Entry-level customer success professionals often work closely with sales, support, and product teams to ensure customers remain satisfied and loyal. This role can lead to more advanced positions in customer success or related areas over time.

What are the key skills and qualifications needed to thrive as an entry level customer success professional?

To thrive as an Entry Level Customer Success professional, you need strong communication skills, problem-solving abilities, and a basic understanding of customer relationship management, typically supported by a bachelor's degree or relevant experience. Familiarity with CRM software such as Salesforce or Zendesk is often required, along with proficiency in email and chat support platforms. Active listening, patience, and a proactive attitude help individuals excel in building trust and rapport with customers. These skills are crucial for ensuring customer satisfaction, retention, and the overall success of both the clients and the company.
What job categories do people searching Entry Level Customer Success Opportunity jobs in Reston, VA look for? The top searched job categories for Entry Level Customer Success Opportunity jobs in Reston, VA are:
What cities near Reston, VA are hiring for Entry Level Customer Success Opportunity jobs? Cities near Reston, VA with the most Entry Level Customer Success Opportunity job openings:
Entry Level Customer Success Opportunity jobs near you
Infographic showing various Entry Level Customer Success Opportunity job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, 25% Hybrid, and 25% Remote job distribution, with an average salary of $52,402 per year, or $25.2 per hour.

Customer Success Specialist

acams

Washington, DC • Hybrid

Other

Re-posted 8 days ago

Job description

Opportunity at a Glance

Reporting to the Regional Operations Manager, the Customer Success Specialist is a member of the America’s team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and budget.

We’re specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner with relevant sales managers to help execute the customer success plan, building strong relationships with customers and collaborating with cross-functional teams internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about problem solving and improving relationships. To succeed in this role, you should have relevant customer-facing project & solution management experience and a demonstrated record of managing multiple clients and deliverables concurrently.

Responsibilities

1. Own overall operational relationship with assigned clients, which includes managing on-boarding, implementation, training, and high levels of customer satisfaction. Manage and resolve all customer, sales and partnerships cases (call or email) within defined KPI’s (SLA, Quality and Customer Satisfaction) whilst providing excellent service experience to clients and members.

2. Trusted partner for sales to maintain and execute customer success strategies and best practices.

3. Communicate effectively with both internal and customer stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.

4. Maintain existing customer success metrics and data as directed.

5. Customer deliverables management:

a. Overall responsibility to ensure timely delivery of all deliverables to agreed schedule; prepares regular status and reports and executes regular status meetings with the project teams documenting the minutes and actions.

b. Coordinate internal resources and third parties/vendors for the seamless execution

c. Manage changes to the operational scope, schedule and costs whilst ensuring process documentation is up to date.

6. Lead/ support delivery of key ACAMS events (in-person and virtual) as assigned.

7. Manages their own time effectively to maximize utilization and to balance demands from multiple deliverables.

Qualifications

  • Minimum bachelor’s degree in a business or IT related field required or equivalent experience 
  • Up to 3 years of relevant customer success/ customer management experience leading delivery. Preferably within the Fintech/ SaaS/ Financial Services sector.
  • Experience/ ability managing multiple customer deliverables concurrently.
  • Good stakeholder management, organization and influencing skills with good business acumen.
  • Technology-savvy and an intermediate user of applications like MS Office suite, including reporting and analytics tools, etc.
  • Fluent written and spoken English is a must, additional Spanish or Portuguese proficiency

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