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Vice President Customer Success Jobs in Reston, VA

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$156K - $201K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$180 - $240/hr

Overview Role Summary: The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful ...

Cymulate Ltd

VP Customer Success

Washington, DC · On-site

VP Customer Success Cymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142K - $182K/yr

Success Metrics * Customer satisfaction and NPS improvements * Customer retention and renewal rates * Account expansion and usage growth * Time-to-value and onboarding efficiency * Operational ...

Antithesis

Vice President of Customer Experience

Vienna, VA · On-site

$139K - $178K/yr

About the Role We are seeking a strategic Vice President of Customer Experience to lead and scale ... Partner closely with Customer Success, Support, Professional Services, Sales, and Account ...

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All JobsVice President Customer Success JobsVice President Customer Success Jobs in Reston, VA

Vice President Customer Success information

See Reston, VA salary details

$82.7K

$169.8K

$272.6K

How much do vice president customer success jobs pay per year?

As of Aug 21, 2026, the average yearly pay for vice president customer success in Reston, VA is $169,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $144,100.00 and $184,700.00 per year, depending on experience, location, and employer.

What does a vice president customer success do?

A Vice President of Customer Success is responsible for overseeing the strategies and teams that ensure customers achieve their desired outcomes with a company's products or services. They work to build strong customer relationships, improve retention rates, and drive customer satisfaction. This role typically involves managing customer success managers, analyzing customer feedback, and collaborating with other departments to enhance the customer experience. The VP of Customer Success also develops and implements programs that support customers throughout their journey, aiming to maximize value and minimize churn.

What are the key skills and qualifications needed to thrive as a vice president customer success?

To thrive as a Vice President Customer Success, you need a deep understanding of customer lifecycle management, strategic leadership experience, and a strong track record in driving customer retention and growth, typically supported by a bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data analytics systems is essential. Outstanding communication, empathy, and the ability to inspire and lead cross-functional teams set top performers apart. These skills are crucial for building long-term client relationships, ensuring customer satisfaction, and driving organizational revenue.

How does a vice president customer success typically collaborate with sales and product teams to enhance the customer journey?

A Vice President of Customer Success works closely with sales and product teams to ensure a smooth transition from onboarding to ongoing support. They often participate in cross-functional meetings to share customer feedback, align on product improvements, and develop strategies for upselling or renewal. By fostering open communication and shared goals, the VP ensures that customer needs are addressed holistically, leading to higher satisfaction and retention. This collaborative approach is vital for building long-term customer relationships and driving company growth.

What is the difference between Vice President Customer Success vs Customer Success Director?

AspectVice President Customer SuccessCustomer Success Director
Required CredentialsBachelor's degree, extensive experience in customer success, leadership skillsBachelor's degree, significant customer success experience, leadership abilities
Work EnvironmentExecutive leadership, strategic planning, cross-department collaborationTeam management, client engagement, operational oversight
Employer & Industry UsageUsed in large SaaS, tech, and enterprise companiesCommon in mid to large-sized organizations across various industries
Search & Comparison IntentHigh-level strategic role, leadership focusOperational management, team leadership

The Vice President Customer Success typically holds a senior leadership role focused on strategic planning and overall customer success initiatives. The Customer Success Director manages day-to-day operations and team performance. Both roles require customer success experience, but the VP is more strategic and cross-functional, while the Director is more operational and team-focused.

What are the most commonly searched types of Customer Success jobs in Reston, VA?

The most popular types of Customer Success jobs in Reston, VA are:

What are popular job titles related to Vice President Customer Success jobs in Reston, VA?

For Vice President Customer Success jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Vice President Customer Success jobs in Reston, VA look for?

The top searched job categories for Vice President Customer Success jobs in Reston, VA are:

What cities near Reston, VA are hiring for Vice President Customer Success jobs?

Cities near Reston, VA with the most Vice President Customer Success job openings:

Vice President Customer Success jobs near you
Infographic showing various Vice President Customer Success job openings in Reston, VA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $169,803 per year, or $81.6 per hour.

VP, Customer Success

Beyond SOF

Washington, DC • On-site

$143K - $184K/yr

Full-time

Re-posted 15 days ago

Job description

Role Summary:
The VP of Customer Success is responsible for leading
the customer success team, developing strategies to
enhance customer satisfaction, and ensuring the
successful implementation of customer success initiatives.
Main Responsibilities and duties:
Lead and manage the customer success team.
Develop and implement customer success strategies and
plans.
Oversee the execution of customer success initiatives.
Ensure alignment with the company's strategic goals.
Collaborate with other departments to enhance customer
satisfaction.
Develop and implement strategies to support
customers using quantum technologies. Ensure the
customer success team is equipped with the
necessary knowledge to assist customers with
quantum-related inquiries and issues.

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