Customer Success Associate Remote Jobs in Reston, VA

About the Role:

The Customer Success Team at Planet is looking for a Customer Success Manager specializing in the Defense and Intelligence sectors. This role will focus primarily on supporting customers within the U.S. Defense and Intelligence communities, helping them derive maximum value from Planet's imagery, platform, and services. We are looking for a geospatial expert to foster and manage relationships with customers utilizing our platform and imagery in these critical domains. Your mission will be to serve as a trusted advisor, ensuring our clients derive maximum value while staying informed about product updates and industry developments. We are seeking candidates who understand the strategic importance of remote sensing data in Defense and Intelligence contexts, capable of guiding customers through platform nuances and identifying tailored solutions for them.

This is a full-time, hybrid role which will require you to work from our D.C. office in Arlington, VA 3 days per week.

Impact You'll Own:

• Build and maintain long-lasting relationships with Defense and Intelligence customers, with a focus on U.S. accounts
• Ensure successful onboarding, training of new customers, and effective use of products
• Provide hands-on training and support to help customers effectively use Planet's platforms, data, and solutions
• Assist customers to expand their usage and adoption of our products
• Bring geospatial and mission knowledge to every interaction, acting as a trusted technical advisor
• Serve as the internal advocate for your customers and the external face of Planet, ensuring alignment on goals and outcomes
• Provide excellent customer experience, ensure successful delivery of our services, and produce timely solutions according to customer needs and goals
• Maintain consistent communication with customers throughout the contract lifecycle and escalate issues as needed
• Collaborate with internal teams (Sales, Product, Support, Professional Services) to deliver a seamless customer experience
• Identify and drive expansion opportunities while managing renewals through strategic collaboration with Account Executives

What You Bring:

• 4+ years of experience in Customer Success, account management, or related fields
• Bachelor's degree in a relevant field
• Experience collaborating with the U.S. Department of Defense and/or Intelligence Community 
• Excellent orientation towards delivering solutions and value to clients
• Proficient in remote sensing, GIS, or geospatial imagery products, particularly in their applications within the DoD and IC sectors
• Excellent problem-solving abilities and a proactive approach to work
• Ability to multitask, work independently, prioritize, and manage time effectively
• Technical experience in remote sensing platforms and solutions
• Excellent communication skills with an ability to accurately capture customer requirements (Voice of the Customer) and effectively relay needs and impacts to both leadership and product teams
• Experience with geospatial software such as QGIS, SocketGXP, Esri products, GDAL, or equivalent
• Flexibility and willingness to travel as required

What Makes You Stand Out:

• Active or ability to obtain and maintain a TS/SCI Clearance
• Experience supporting GEOINT missions in the U.S.
• Technical affinity around APIs
• Python scripting experience

Application Deadline:

September 29, 2026 by 11:59p / 23:59 CET (Central European Time)

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off 
• 16 Weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off

Compensation:

The US base salary range for this full-time position at the commencement of employment is listed below.  Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location.  The range displays our typical hiring range for new hire salaries in US locations only.  Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

This role is eligible for commission.