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Customer Success Associate Remote Jobs in Reston, VA

Alteryx

Alteryx Digital Representative

Washington, DC · On-site +1

$120K - $150K/yr

Partner with Customer Success (where applicable) to ensure customers achieve outcomes and are ... A monthly Connectivity Plus stipend of $150 to support remote work-related expenses * An annual ...

ServiceNow

Sr Enterprise Sales Associate

Vienna, VA · On-site +1

$81K - $126K/yr

Support Customer Success Managers and Renewal Reps to ensure health and retention of customers * Be ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

ServiceNow

Sr Enterprise Sales Associate

Vienna, VA · On-site +1

$81K - $126K/yr

Support Customer Success Managers and Renewal Reps to ensure health and retention of customers * Be ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

3E

Director, Customer Implementations

Bethesda, MD · Remote

$150K - $165K/yr

If you are AI-forward, passionate about customer success, and understand the importance of ... This position supports remote work in EST, and candidates should be based near one of our U.S. East ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142K - $182K/yr

Partner closely with Sales and Business Development to ensure seamless customer success and expansion. * Apply knowledge of remote sensing, geospatial analytics, and space-based intelligence ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Reston, VA

Customer Success Associate Remote information

See Reston, VA salary details

$19.2K

$55.1K

$96.8K

How much do customer success associate remote jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success associate remote in Reston, VA is $55,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $68,100.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Reston, VA?

The most popular types of Customer Success Remote jobs in Reston, VA are:

What are popular job titles related to Customer Success Associate Remote jobs in Reston, VA?

For Customer Success Associate Remote jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Reston, VA look for?

The top searched job categories for Customer Success Associate Remote jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Success Associate Remote jobs?

Cities near Reston, VA with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Reston, VA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $55,129 per year, or $26.5 per hour.

Bilingual Customer Success Manager (Spanish/English)

Goodshuffle Pro

Washington, DC • Remote

Full-time

Re-posted 29 days ago

Job description

About Goodshuffle
At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.

About the Role
As a Bilingual Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers, ensuring they're set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You'll be an advocate for your customers while helping drive retention, adoption, and growth, and you'll play a key role in how we build an exceptional experience for every event professional we serve.

This is an ideal opportunity for someone early in their career who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.

Responsibilities

  • Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle
  • Conduct onboarding calls, training sessions, and ongoing customer communication in both Spanish and English
  • Monitor customer health and usage, proactively reaching out to keep customers engaged and successful
  • Educate customers on new features, best practices, and time-saving workflows
  • Serve as the primary point of contact for questions, feedback, and troubleshooting in the language your customer is most comfortable in
  • Act as an internal voice for Spanish-speaking customers, surfacing patterns and feedback to the broader CX and product teams
  • Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools
  • Contribute to team processes and knowledge-sharing as we scale

Requirements

  • Professional fluency in Spanish and English is required. You will conduct calls, training sessions, and written communication in both languages daily
  • Early career or recent graduates welcome. We care more about how you think and how you work than years on a resume
  • Excellent written and verbal communication skills in both languages
  • Strong organizational skills with attention to detail and follow-through
  • A genuine desire to help others succeed and a proactive approach to problem-solving
  • Ability to manage multiple accounts and priorities in a fast-paced environment
  • Uses AI to meaningfully reduce time on routine work, reviews and validates outputs before they go anywhere, and is developing a clear sense of where AI earns its keep versus where it doesn't
  • Team-oriented, feedback-friendly, and eager to grow

Nice-to-Haves

  • Experience working with small business customers or in the events industry
  • Familiarity with tools like Claude, Intercom, HubSpot, FullStory, and Confluence

What We Offer

  • Competitive salary and benefits
  • Washington, DC Metro Area preferred; remote considered for the right candidate
  • Strong feedback culture with mentorship and growth opportunities
  • A passionate, tight-knit team focused on innovation and impact
  • A chance to make a real difference for small business owners in the events world

If you love helping customers thrive and want to grow your career in Customer Success, we'd love to hear from you.

Apply