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Customer Success Project Manager Jobs in Virginia

OneArc

Customer Success Engineer

Mclean, VA · On-site

Support the Project Manager in identifying and clarifying customer requirements, working closely with the development team to translate them into actionable backlog items. * Quality Assurance: Verify ...

Everfox

Sr. Customer Success Manager

Herndon, VA · On-site

Customer Success Manager Everfox delivers trusted connectivity to protect the world's most critical ... project leads. * Act as the primary customer contact for ongoing operations, partnering with ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

Support the Project Manager in identifying and clarifying customer requirements, working closely with the development team to translate them into actionable backlog items. * Quality Assurance: Verify ...

iCIMS

Customer Success Manager

Richmond, VA · On-site

$70K - $80K/yr

Coordinate internal resources for issue resolution and projects; escalate thoughtfully with clear ... Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

New

MicroStrategy

Customer Success Manager

Mclean, VA · On-site

At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting ... Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge ...

MicroStrategy

Customer Success Manager

Falls Church, VA · On-site

At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting ... Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge ...

Everfox

Sr. Customer Success Manager

Herndon, VA

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building ... project leads. * Act as the primary customer contact for ongoing operations, partnering with ...

SHI GmbH

Customer Success Manager - VMware

Richmond, VA · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Provide support and direction to project teams to ensure successful delivery and synchronization of ...

EDB

Principal Customer Success Manager

Richmond, VA · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM ... Consistently contributes to CS team initiatives and projects * English Language Skills and ...

Equinix

Customer Success Manager IV

Ashburn, VA · On-site

Able to articulate trending across customers and projects * Able to utilize inquiry (questioning ... Success Management * Develop, maintain and track progress of a Customer Success Plan, for all ...

Famly

US Customer Success Manager

Arlington, VA · On-site

$67K - $73K/yr

We're looking for a Customer Success Manager to own and grow relationships with a portfolio of Famly's US customers, from onboarding through renewal and everything in between. About Famly We're on a ...

Famly

US Customer Success Manager

Arlington, VA · On-site

$73K/yr

We're looking for a Customer Success Manager to own and grow relationships with a portfolio of Famly's US customers, from onboarding through renewal and everything in between. About Famly We're on a ...

Genlogs

Senior Customer Success Manager

Richmond, VA · On-site

Senior Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to ...

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Showing results 21-40

All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Virginia

Customer Success Project Manager information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do customer success project manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success project manager in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Virginia? For Customer Success Project Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Virginia look for? The top searched job categories for Customer Success Project Manager jobs in Virginia are:
What cities in Virginia are hiring for Customer Success Project Manager jobs? Cities in Virginia with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Virginia as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $82,352 per year, or $39.6 per hour.

Customer Success Engineer

OneArc

Mclean, VA • On-site

Full-time

Re-posted 27 days ago

Job description

Description:
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training simulation goals.
Bridging the gap between customer success and engineering, you will work closely with customers to develop workflows, craft prototypes, and build new solutions utilizing OneArc and third-party tools. You will support the creation of these solutions, guiding them from initial development through to delivery and deployment. Post-deployment, you will ensure the customer successfully adopts and utilizes their solution by providing training and guidance, while actively collecting user feedback and performance metrics.
The Customer Success Engineer supports their assigned accounts collaboratively, acting as the vital link between the customer and internal teams. By gathering and verifying requirements, investigating bugs, communicating use cases, and understanding product capabilities, you will fiercely advocate for our users' needs to Program Management and Product Development.
This is a mid-level position; the successful candidate will be paired with more experienced Customer Success Engineers on moderately complex engineering tasks. The candidate should demonstrate some, if not all, of the Key Areas of Responsibility, Objectives, Skills, Education and Experience, and Additional Attributes to a proficient standard.
Key Areas of Responsibility:
  • Customer Advocacy: Understand and champion the customer's operational and training simulation use cases and objectives.
  • Delivery Execution: Collaborate with OneArc account teams and stakeholders to successfully deliver on contractual requirements, customer-driven projects, and demonstrations. This includes preparing and executing formal acceptance events.
  • Demonstrations: Perform product demonstrations and reviews, seamlessly incorporating input and approvals from Account Leads and Product Managers.
  • Integration Solutions: Partner with internal stakeholders and external customers to resolve integration challenges between OneArc's products and third-party or bespoke equipment.
  • On-Site Support: Deploy temporarily to customer facilities to provide hands-on support, including travel to remote sites both within the United States and abroad.
  • End-User Training: Train end-users on OneArc software functionality, effectively demonstrating product and industry best practices.
  • Technical Troubleshooting: Diagnose and debug technical issues, ensuring accurate tracking and documentation within Jira.
  • Requirements Management: Support the Project Manager in identifying and clarifying customer requirements, working closely with the development team to translate them into actionable backlog items.
  • Quality Assurance: Verify and validate project requirements, assisting the QA team in developing Acceptance Test Procedures (ATP) to demonstrate compliance with project specifications and customer use cases.
  • Event Representation: Support and represent OneArc at industry exhibitions and trade shows.

Objectives:
  • Technical Subject Matter Expertise: Master OneArc products to serve as a definitive technical authority for our customers.
  • Team Collaboration: Actively contribute to a dedicated account team focused on customer success. Support the Account Lead and collaborate closely with the Customer Solutions Engineer and Revenue Operations Representative to achieve both customer and business objectives.
  • Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in person. Guide customers to effective problem resolutions by utilizing our technology or mobilizing internal resources.

Skills:
  • Military Domain Knowledge: Basic understanding of military ground force Tactics, Techniques, and Procedures (TTPs).
  • Technical Proficiency: "Power user" knowledge of the Windows Operating System, including basic scripting capabilities (e.g., the ability to write .bat files).
  • Simulation Experience: Hands-on experience with military simulations, Live, Virtual, or Constructive (LVC) and/or military simulation gaming.
  • Communication & Presentations: Excellent overall communication skills, complemented by demonstrated public speaking and product presentation abilities.
  • Organization & Time Management: Highly organized with a proven ability to manage time, tasks, and competing priorities effectively.

Education and Experience:
  • Education: Associate's degree or equivalent practical work experience
  • Simulation Knowledge: Demonstrated understanding of military simulations, including Live, Virtual, Constructive (LVC), or military gaming environments.
  • Game Development: Practical experience with game design or development in any capacity.
  • Issue Tracking: Hands-on experience utilizing issue-tracking software for formal bug reporting and management (e.g., Jira).
  • Clearance Requirement: Must currently possess, or be eligible to obtain and maintain, an active US Secret security clearance (or higher).

Preferred Qualifications
  • Background: Prior US Military service or Federal Civilian experience is highly preferred.

Additional Attributes:
  • Collaborative & Personable: An excellent communicator and natural team player who builds strong, positive relationships with both customers and internal colleagues.
  • Agile & Adaptable: A quick thinker who thrives in a fast-paced, dynamic environment, easily adapting to shifting priorities and on-the-spot troubleshooting.
  • Driven & Diligent: Demonstrates a strong passion for technology and customer success, coupled with a proactive and dedicated work ethic.
  • Detail & Process-Oriented: Exhibits meticulous attention to detail with a strong commitment and ability to thoroughly document workflows, technical issues, and solutions.

Travel:
  • International and domestic travel will be required for this position
  • Must currently possess a valid US Passport or be eligible to obtain one without restrictions

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