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Customer Success Project Manager Jobs in Virginia

24 Seven Talent

Customer Success Manager

Alexandria, VA · On-site

$85K - $100K/yr

Alexandria, VA (onsite - 10 WFH days per quarter) Our association client is seeking a Customer Success Manager to develop strong, long-term customer relationships and make strategic, operational, and ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

Support the Project Manager in identifying and clarifying customer requirements, working closely with the development team to translate them into actionable backlog items. * Quality Assurance: Verify ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

Support the Project Manager in identifying and clarifying customer requirements, working closely with the development team to translate them into actionable backlog items. * Quality Assurance: Verify ...

Everfox

Sr. Customer Success Manager

Herndon, VA · On-site +1

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building ... project leads. * Act as the primary customer contact for ongoing operations, partnering with ...

Enhesa

Customer Success Director

Arlington, VA · On-site

Accountability and pride for your projects Overview of the position The Customer Success Director ... Reporting to the SVP Commercial, this position manages a team of four professional Customer Success ...

Exostar

Sr. Customer Success Manager

Herndon, VA · On-site

$250K/yr

The Senior Customer Success Manager (Sr. CSM) is a key member of Exostar's Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they ...

Famly

US Customer Success Manager

Arlington, VA · On-site

$67K - $73K/yr

We're looking for a Customer Success Manager to own and grow relationships with a portfolio of Famly's US customers, from onboarding through renewal and everything in between. About Famly We're on a ...

Enhesa

Customer Success Director

Arlington, VA

Reporting to the SVP Commercial, this position manages a team of four professional Customer Success Managers and is responsible for coaching the team towards their quarterly "plan to goal." The ...

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Showing results 1-20

All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Virginia

Customer Success Project Manager information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do customer success project manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer success project manager in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Virginia? For Customer Success Project Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Virginia look for? The top searched job categories for Customer Success Project Manager jobs in Virginia are:
What cities in Virginia are hiring for Customer Success Project Manager jobs? Cities in Virginia with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Virginia as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $82,352 per year, or $39.6 per hour.
Customer Success Manager

Customer Success Manager

24 Seven Talent

Alexandria, VA • On-site

$85K - $100K/yr

Other

Posted 28 days ago

Job description

Job Type: Full-Time

Compensation: $85,000-100,000/year + annual bonus

Location: Alexandria, VA (onsite - 10 WFH days per quarter)


Our association client is seeking a Customer Success Manager to develop strong, long-term customer relationships and make strategic, operational, and measurable contributions to customer business objectives. This individual will serve as the primary owner of a portfolio of high-value accounts, helping drive adoption, engagement, retention, and expansion across AI-powered marketing solutions for multi-location businesses.


Responsibilities

  • Serve as the primary point of contact and account owner for a portfolio of high-value customers
  • Build and maintain strong customer relationships while acting as a trusted advisor
  • Drive product adoption, enablement, retention, and account growth
  • Identify and mitigate churn risk across the customer portfolio
  • Support recurring revenue growth through customer engagement and expansion efforts
  • Analyze customer lifecycle metrics to improve onboarding, adoption, retention, and engagement strategies
  • Partner cross-functionally with sales, onboarding, support, product, finance, and operations teams
  • Execute multi-channel communication strategies across email, phone, video, and internal collaboration
  • Ensure a high level of customer satisfaction, advocacy, and long-term success


Requirements

  • Bachelor’s degree strongly preferred
  • 3–5 years of related experience in customer success, account support, account management, or a similar role
  • Proven success in retention, growth, or customer engagement initiatives
  • Strong organizational skills with the ability to manage multiple accounts and priorities in a fast-paced environment
  • Customer-centric mindset with a balance of technical understanding and commercial awareness
  • Strong analytical, problem-solving, and critical-thinking skills
  • Excellent written and verbal communication skills
  • Experience working with senior-level and executive stakeholders
  • Ability to lead or influence cross-functional teams and external stakeholders
  • Experience in SaaS, enterprise software, social media management, SEO/GEO/AEO, or technology-enabled services is preferred
  • Proficiency with CRM systems such as HubSpot and Microsoft Office

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