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Customer Success Program Manager Jobs in Virginia

Meazure Learning

Manager, Customer Success

Mclean, VA · On-site

The Manager, Customer Success - Operations has primary responsibility for long-term success and retention of current partnerships by utilizing scaled customer success tactics to provide customer ...

Genlogs

Customer Success Manager

Richmond, VA · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

GenLogs

Customer Success Manager

Richmond, VA · On-site

... programs. * The Customer Success function is one of many distinct arms of the larger GTM umbrella ... Manage a book of business across Mid-Market logistics customers. * Implementation and activation:

Exostar

Customer Success Manager

Herndon, VA · On-site

$250K/yr

Overview The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they ...

IOTAP Inc.

Customer Success Manager

Reston, VA

... a Customer Success Manager , you will partner with customer stakeholders to understand their ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...

EverDriven

Customer Success Manager

Richmond, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... Employee Assistance Program * Employee Discounts Program #LI-Remote Equal Opportunity Employer ...

Exostar

Customer Success Manager

Herndon, VA · On-site

$250K/yr

Overview The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they ...

Freshworks

Customer Success Manager

Falls Church, VA · On-site

As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire customers using our Configure, Price, Quote software modules. You will be responsible for developing lasting ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

... a Customer Success Manager , you will partner with customer stakeholders to understand their ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...

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Showing results 1-20

All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Virginia

Customer Success Program Manager information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do customer success program manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for customer success program manager in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Virginia? For Customer Success Program Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Virginia look for? The top searched job categories for Customer Success Program Manager jobs in Virginia are:
What cities in Virginia are hiring for Customer Success Program Manager jobs? Cities in Virginia with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $82,352 per year, or $39.6 per hour.

Customer Success Manager

Antithesis Operations LLC

Vienna, VA • On-site

Other

Posted 23 days ago

Job description

About Antithesis
We provide a platform that helps engineering teams find and fix bugs that traditional testing methods miss. Antithesis runs entire systems in a deterministic simulation, breaks them in every way imaginable, and hands engineers a root cause analysis and perfect reproduction, allowing them to debug faster and ship code with more confidence.
The rise of AI-generated code has made this work more urgent than ever. AI Agents can write code faster than any human, but speed doesn't matter if the output is buggy, stuck in review, or issues are slipping through undetected. The verification bottleneck is real, and it's growing. This is exactly the problem Antithesis exists to solve. We've been quietly reinventing how the world thinks about software reliability, and we're just getting started.
We're well-funded, deeply technical, and building a platform that tackles one of the most complex yet important problems in modern software engineering. If that sounds like fun to you, let's talk.
The Opportunity
Antithesis is not a traditional SaaS product, and this is not a traditional Customer Success role.
Our customers are software engineers, engineering managers, architects, and technical leaders. They are adopting a fundamentally different approach to software testing and reliability engineering. Success requires more than implementation. It requires changes to workflows, processes, testing strategies, and engineering habits.
As a Customer Success Manager, you will help customers successfully adopt and operationalize Antithesis within their engineering organizations. You will work closely with customers, Forward Deployed Engineers, Product, and Account Management to ensure customers achieve meaningful outcomes and realize long-term value from the platform.
This role sits at the intersection of technology, customer success, and organizational change. The strongest candidates will be technically credible, customer-focused, and skilled at helping teams adopt new ways of working.
About the Customer Success Manager position
As a Customer Success Manager at Antithesis, you are responsible for customer adoption, value realization, customer health, and long-term success.
You will serve as the primary post-sale relationship owner for your customers, helping them navigate onboarding, operational adoption, stakeholder alignment, workflow integration, and ongoing value realization. You will partner closely with Forward Deployed Engineers who lead technical implementation and consulting engagements, while Account Managers own commercial strategy, renewals, and expansion opportunities.
Your role is to help customers achieve outcomes.
That means understanding what success looks like for each customer, building a plan to achieve it, identifying obstacles, driving accountability, and helping engineering organizations integrate Antithesis into how they build, test, and release software.
You will also play an important role in shaping the future of the product by translating customer experiences, adoption challenges, and feedback into actionable insights for Product and Engineering.
Travel is expected periodically for customer meetings, workshops, and strategic engagements.
As a Customer Success Manager at Antithesis you will be responsible for:
  • Leading Customer Onboarding and Operationalization: Guide customers through onboarding in partnership with Forward Deployed Engineering, ensuring successful implementation, clear success criteria, and a path to long-term adoption and value realization.
  • Driving Product Adoption: Help customers successfully adopt Antithesis by aligning the platform to their goals, driving engagement, removing adoption barriers, and supporting the integration of Antithesis into their engineering workflows.
  • Driving Value Realization: Partner with customers to define success, measure outcomes, and demonstrate the value delivered through the Antithesis platform.
  • Monitoring Customer Health and Managing Risk: Monitor customer health, identify risks early, and proactively develop plans to improve adoption, address challenges, and drive long-term customer success.
  • Proactively Managing Customer Relationships: Serve as the primary post-sale relationship owner for assigned accounts, building trusted relationships with engineers, engineering leaders, and executive stakeholders.
  • Developing and Executing Customer Success Plans: Create and manage customer success plans that define goals, milestones, responsibilities, and success metrics while helping customers stay on track toward desired outcomes.
  • Leading Quarterly Business Reviews (QBRs): Lead QBRs that demonstrate value delivered, review progress against goals, align stakeholders, and establish priorities for future success.
  • Capturing and Communicating Product Feedback: Gather customer feedback and communicate insights to Product and Engineering teams to help inform product direction and improve the customer experience.
  • Developing Customer Advocacy: Cultivate customer advocates through references, testimonials, case studies, speaking opportunities, and participation in customer advisory programs.
  • Facilitating Cross-Functional Collaboration: Partner closely with Forward Deployed Engineering, Product, Support, and Account Management teams to deliver a coordinated and successful customer experience.
  • Managing Escalations: Act as the primary customer advocate during critical issues, coordinating communication and resolution efforts across internal teams.
Our ideal Customer Success Manager will have:
  • 10+ years of professional experience, ideally within software, infrastructure, developer tooling, or high-growth technology companies.
  • 4+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, Account Management, or similar customer-facing roles within a B2B technology company.
  • Strong technical proficiency with the ability to understand complex software systems and engage credibly with engineering teams.
  • Strong understanding of software development, testing, DevOps, cloud infrastructure, or distributed systems concepts.
  • Experience driving adoption of complex technical products within engineering organizations.
  • Experience helping customers operationalize new technologies and workflows.
  • Experience developing success plans and guiding customers toward measurable outcomes.
  • Ability to influence stakeholders and drive accountability without direct authority.
  • Strong communication, relationship-building, facilitation, and problem-solving skills.
  • Ability to navigate ambiguity and operate effectively in a fast-moving environment.
  • Ability to travel up to 25%.
Preferred Qualifications:
  • Former software engineer, solutions architect, technical account manager, or similarly technical customer-facing professional.
  • Experience working with developer tools, infrastructure platforms, observability products, testing platforms, cloud technologies, databases, or distributed systems.
  • Experience leading organizational change, technology adoption, or workflow transformation initiatives.
  • Bachelor's degree in Computer Science, Engineering, or a related technical discipline.

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