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Customer Success Director Jobs in Iowa (NOW HIRING)

Cleo

Customer Success Manager

Des Moines, IA · On-site

Position Cleo's solution portfolio -- including Charge Back Prevention, Direct Procurement ... Customer Success, Sales/Account Management, Professional Services, or a related field

New

Cypress HCM

Customer Success Architect

Estherville, IA · Remote

$90/hr

Customer Success Architect Job Details * Customer Success Architect (Contract) * Location: NY or ... Highly motivated and self-directed with the ability to manage multiple customers and/or engagements

Harris

Customer Success Coordinator

Nevada, IA · Remote

$25 - $26.50/hr

Connecture is seeking Customer Success Coordinator to join our growing team! As the Customer ... Self-starter, ability to manage to deadlines with little to no direct supervision * Verbal and ...

Harris

Customer Success Coordinator

Nevada, IA · Remote

$25 - $26.50/hr

Connecture is seeking Customer Success Coordinator to join our growing team! As the Customer ... Self-starter, ability to manage to deadlines with little to no direct supervision * Verbal and ...

SAP

Who You'll Become The Customer Success Manager (CSM ) works directly with customers to guide them ... Upon successful completion of the program, you will move into a direct customer-facing CSM role in ...

Q2

Senior Customer Success Manager

Des Moines, IA · On-site

Senior Customer Success Manager Q2 is seeking a Senior Customer Success Manager dedicated to ... Minimum 4 years direct experience managing strategic accounts preferred * Banking or Banking ...

Q2

Senior Customer Success Manager

Des Moines, IA

SUMMARY Q2 is seeking a Senior Customer Success Manager dedicated to stewarding the success of a ... Minimum 4 years direct experience managing strategic accounts preferred * Banking or Banking ...

SAP

Upon successful completion of the program, you will move into a direct customer-facing sales role ... The SAP Academy for Customer Success is a global development program designed for talent who are ...

Genesys

Services Engagement Director

Nevada, IA · On-site +1

Senior Services Engagement Director United States (Remote) Role Overview: Drive enterprise-scale ... This role shapes revenue growth, platform expansion, and long-term customer success across complex ...

Socket.dev

Director of Revenue Operations

Cedar Falls, IA · On-site

$150 - $190/hr

The Director of Revenue Operations is a senior leadership role at the intersection of Revenue ... Identify friction points across sales, marketing, and customer success workflows and lead redesign ...

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Customer Success Director information

See Iowa salary details

$36.2K

$114.1K

$168.1K

How much do customer success director jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer success director in Iowa is $114,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,700.00 and $136,700.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs

What are the most commonly searched types of Customer Success jobs in Iowa?

The most popular types of Customer Success jobs in Iowa are:

What are popular job titles related to Customer Success Director jobs in Iowa?

For Customer Success Director jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Success Director jobs in Iowa look for?

The top searched job categories for Customer Success Director jobs in Iowa are:

What cities in Iowa are hiring for Customer Success Director jobs?

Cities in Iowa with the most Customer Success Director job openings:

Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Iowa as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $114,060 per year, or $54.8 per hour.

Director of Customer Success & Plan Management

3E Partners

West Des Moines, IA • On-site

Full-time

Posted 11 days ago

Job description

About 3E Partners

3E Partners helps Iowa school districts and employers take control of their health-plan costs. We design custom, self-funded health plans that flatten the cost curve. We're growing fast and building a team that holds itself to one standard: Operational Excellence.

Website: Click Here

The Role

We're hiring a Director of Customer Success & Plan Management to own how we care for clients after implementation, making sure every plan keeps working, costs stay controlled, and members are well served. You'll be both the leader of our client-success team and the technical brain behind our plans.

What You'll Do

  • Lead and coach the client-success / service team.
  • Own each client's health plan year-round reviews, renewals, and solving problems before they grow.
  • Keep plan costs in check and prove the results to clients at every renewal.
  • Serve as the plan-design expert who architects and refines plans and arms the sales team to win and keep clients.
  • Build simple, repeatable processes so every client gets the same excellent experience

.

Plan-Design Expertise (core to this role)

  • Command of every funding model:  fully-insured, level-funded / partially self-funded, and self-funded.
  • Fluency in the moving parts, such as TPAs, PBMs / pharmacy, provider networks / reference-based pricing (RBP), and stop-loss / reinsurance.
  • Ability to architect a makeover plan that creates sustainability.


What We're Looking For

  • Passion for the mission and a drive to be the best in the world at this; not just good.
  • Experience in employee benefits or self-funded health plans (or strong, transferable healthcare / insurance operations experience).
  • Proven people leadership you've built, coached, and held a team accountable.
  • Organized and data-driven; comfortable with claims data, reporting, and building process.
  • A confident communicator who can present to leaders, boards, and prospects.


A mission that protects district and employer budgets, a fast-growing firm, and a team that holds itself to Operational Excellence. If you this seems and sounds like you, apply now.

Employment Type: FULL_TIME

Apply