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Customer Success Manager Jobs in Iowa (NOW HIRING)

Coviance

Customer Success Manager

West Des Moines, IA · On-site

Customer Success Manager At Coviance, we're on a mission to simplify home equity lending for community banks and credit unions through innovative technology. Our Customer Success team plays a ...

Coviance

Customer Success Manager

West Des Moines, IA · On-site

What You'll Do As a Customer Success Manager, you'll serve as the strategic advisor and primary point of contact for an assigned portfolio of customers. You'll help customers maximize the value of ...

Genesys

Sr. Customer Success Manager

Nevada, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

New

iCIMS

Customer Success Manager

Des Moines, IA · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Scorability

Customer Success Manager, Camps

Urbandale, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Success Manager, Camps Urbandale, Iowa, United States Full-Time Urbandale, IA - 4 days per week in our Urbandale office, Fridays remote About Scorability: Scorability has revolutionized ...

SHI GmbH

Customer Success Manager - VMware

Des Moines, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

EDB

Principal Customer Success Manager

Des Moines, IA · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Scorability

Customer Success Manager, Camps

Urbandale, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are looking for an Entry-Level Customer Success Manager, Camps who will play a pivotal role in ensuring our clients' satisfaction and success. You will build strong relationships with our ...

JobGrid

Be Seen First

Customer Success Specialist

Iowa City, IA · On-site

$21 - $26/hr

This position works closely with the Product Team and reports to the Customer Success Manager, contributing to the overall success and retention of our customer base. The role involves engaging ...

New

JobGrid

Be Seen First

Customer Success Specialist

Iowa City, IA · On-site

$21 - $26/hr

This position works closely with the Product Team and reports to the Customer Success Manager, contributing to the overall success and retention of our customer base. The role involves engaging ...

New

Q2

Senior Customer Success Manager

Des Moines, IA · On-site

  • Medical

Senior Customer Success Manager Q2 is seeking a Senior Customer Success Manager dedicated to stewarding the success of a portfolio of leading US banks financial institutions leveraging the ...

New

SAP

T2 Hiring Manager: Beatriz Garrido Recruiter Name: Camila Lopez Marsano The official recruitment ... Who You'll Become The Customer Success Manager (CSM ) works directly with customers to guide them ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Iowa

Customer Success Manager information

See Iowa salary details

$30.5K

$78K

$131.5K

How much do customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer success manager in Iowa is $78,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $93,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Iowa?

The most popular types of Customer Success jobs in Iowa are:

What are popular job titles related to Customer Success Manager jobs in Iowa?

For Customer Success Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager jobs in Iowa look for?

The top searched job categories for Customer Success Manager jobs in Iowa are:

What cities in Iowa are hiring for Customer Success Manager jobs?

Cities in Iowa with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Iowa as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 89% In-person, 3% Hybrid, and 8% Remote job distribution, with an average salary of $78,019 per year, or $37.5 per hour.

Customer Success Manager

Coviance

West Des Moines, IA • On-site

Other

Re-posted 15 days ago

Job description

Customer Success Manager

At Coviance, we're on a mission to simplify home equity lending for community banks and credit unions through innovative technology. Our Customer Success team plays a critical role in ensuring customers achieve measurable value from our platform while building long-term partnerships that drive growth and retention.

As a Customer Success Manager, you'll serve as the strategic advisor and primary point of contact for an assigned portfolio of customers. You'll help customers maximize the value of Coviance's solutions by driving product adoption, supporting onboarding, strengthening relationships, and identifying opportunities for continued success.

Responsibilities
  • Build trusted relationships with customers by serving as their primary relationship manager.
  • Develop and execute customer success plans that define goals, success metrics, potential risks, and recommendations.
  • Proactively engage customers through regular communication to monitor account health and ensure long-term success.
  • Partner with customers to understand their business objectives and help them achieve measurable outcomes using Coviance's solutions.
  • Manage customer onboarding to ensure a smooth, timely, and positive implementation experience.
  • Stay current on Coviance products, enhancements, training resources, and service offerings to provide strategic guidance.
  • Monitor customer usage and performance to identify trends, risks, and opportunities for increased adoption.
  • Deliver customer education through training sessions, webinars, and other enablement resources.
  • Collaborate closely with Sales, Implementation, Product, and other internal teams to deliver an exceptional customer experience.
  • Share customer feedback and product enhancement ideas with Product and Engineering teams.
  • Identify opportunities for additional products or services and partner with Sales to support customer growth.
  • Drive customer satisfaction, retention, and product utilization across your portfolio.
What We're Looking For
  • 3+ years of experience in Customer Success, Account Management, Relationship Management, or a similar customer-facing role.
  • Exceptional relationship-building and customer communication skills.
  • Strong written, verbal, and presentation skills.
  • Excellent organizational skills with the ability to manage multiple priorities.
  • Comfortable working in a fast-paced, evolving environment.
  • Proficiency with Microsoft Office (Excel, Word, PowerPoint).
  • Experience using CRM platforms and customer management tools.
Preferred Qualifications:
  • Experience working with financial institutions, mortgage lending, or consumer lending.
  • Experience in a SaaS or technology company.
  • Ability to analyze customer data and translate insights into actionable recommendations.

In this role, you'll help customers achieve meaningful business outcomes while strengthening long-term partnerships with Coviance. You'll proactively identify opportunities, solve challenges before they become problems, and become a trusted advisor who helps customers maximize the value of our platform.

At Coviance, we're passionate about helping community financial institutions modernize the lending experience. We value collaboration, curiosity, accountability, and continuous improvement. If you're looking for an opportunity to make a real impact while working alongside a supportive and innovative team, we'd love to hear from you.

Apply