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Customer Success Manager Remote Edtech Jobs in Iowa

Mom's Meals

Customer Success Manager

Ankeny, IA · On-site +1

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving ... Salary range: $102,000-119,000 plus 10% bonus Remote hires will be required to travel to our ...

Mom's Meals

Customer Success Manager

Ankeny, IA · Remote

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving ... Salary range: $102,000-119,000 plus 10% bonus Remote hires will be required to travel to our ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

Cypress HCM

Customer Success Architect

Estherville, IA · Remote

$90/hr

NY or Chicago are preferred, but the manager is open to CST/EST remote candidates. * Duration: 10/20/2025 to 11/28/2025 * Team: US DX Customer Success Leadership About the Role: * DX Solution ...

Archer Daniels Midland

The Account Manager will have account ownership of up to 500 core customers and prospects in a ... success of ADM to key internal stakeholders * Learn and support local and regional business ...

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Customer Success Manager Remote Edtech information

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Iowa? For Customer Success Manager Remote Edtech jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Iowa look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Iowa are:
What cities in Iowa are hiring for Customer Success Manager Remote Edtech jobs? Cities in Iowa with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Iowa as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Customer Success Manager

Customer Success Manager

Mom's Meals

Ankeny, IA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Mom's Meals rating

6.0

Company rating: 6.0 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

15th of 24 rated food delivery companies

Job description

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving customer satisfaction, improving retention, and ensuring clients achieve maximum value from the company's products and services. The CSM serves as a trusted advisor and primary point of contact for assigned customers throughout the customer lifecycle.
This role requires strong communication skills, strategic thinking, problem-solving abilities, and a customer-first mindset.
Salary range: $102,000-119,000 plus 10% bonus
Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first 1-3 days for orientation.
Benefits
Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.
Benefits include:
-PTO, holiday pay and holiday of choice
-401(k) match
-Life insurance
-Short-term disability
-Health, dental and vision insurance
-Maternity/paternity leave
-Health savings account (HSA)
-Flex spending accounts (FSA) - health and dependent
Position Responsibilities may include, but not limited to
  • Build and maintain strong, long-term relationships with customers
  • Serve as a primary point of contact for assigned accounts
  • Conduct operational check-ins, business process reviews, and drive escalated issues to resolution
  • Develop a deep understanding of customer goals, challenges, and operational needs
  • Monitor customer health metrics and proactively address risks
  • Identify opportunities to improve customer satisfaction and retention
  • Reduce customer churn through proactive engagement and issue resolution
  • Manage implementation of new and incremental services for aligned clients
  • Ensure smooth transitions to ongoing support teams
  • Help customers understand best practices and operational workflows
  • Act as an escalation point for customer concerns and service issues
  • Collaborate with internal departments to resolve customer challenges quickly and effectively (i.e. analyze issues, identify root cause, work across teams, provide hands-on-keyboard support as needed, and consult/manage relationship with clients throughout the resolution process)
  • Advocate internally for customer needs and process improvements
  • Maintain accurate customer records and engagement activity within CRM systems
  • Track and report on customer success metrics, risks, and opportunities
  • Prepare customer status updates and executive summaries as needed
  • Occasional travel may be required for customer meetings or company events

Required Skills and Experience
  • Bachelor's degree (or equivalent experience) in Business, Communications, Healthcare Administration, Marketing, or related field preferred
  • 3+ years' experience in customer success, account management, client services, or related roles
  • Strong relationship-building, communication, and presentation skills
  • Excellent organizational and project management abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience using CRM platforms such as Salesforce, HubSpot, or similar systems
  • Strong problem-solving, systems process, business process, and conflict-resolution skills
  • Strong skills in strategic thinking, adaptability and resilience
  • Data-driven decision making ability

Preferred Skills and Experience
  • Experience in healthcare, technology, or service-based industries
  • Experience supporting enterprise or high-value clients
  • Knowledge of customer success KPIs and retention strategies
  • Experience working cross-functionally with sales, operations, and implementation teams

Physical Requirements
  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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