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Contract Virtual Customer Success Manager Jobs in Iowa

Genesys

Sr. Customer Success Manager

Nevada, IA · On-site

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

Q2

Senior Customer Success Manager

Des Moines, IA · On-site

SUMMARY Q2 is seeking a Senior Customer Success Manager dedicated to stewarding the success of a ... contracts * Generate client interest and participation in PrecisionLender/Q2 events (client ...

SAP

T2 Hiring Manager: Beatriz Garrido Recruiter Name: Camila Lopez Marsano The official recruitment ... Who You'll Become The Customer Success Manager (CSM ) works directly with customers to guide them ...

IQVIA

Virtual Customer Engagement Specialist

Nevada, IA · On-site

$23 - $26.44/hr

The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast ... CRM and consistently providing accurate and complete information on the requested topic. * High ...

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Contract Virtual Customer Success Manager information

What is a contract virtual customer success manager?

A Contract Virtual Customer Success Manager is a professional hired on a contract basis to remotely manage and support client relationships for a company’s products or services. Their main role is to ensure customers achieve their desired outcomes, resolve any issues, and help drive product adoption and satisfaction. They typically work from a remote location, using digital communication tools to interact with clients, monitor engagement, and deliver solutions. This role is often flexible and project-based, making it ideal for companies needing specialized support without a full-time hire.

How does a contract virtual customer success manager typically collaborate with internal teams to address client needs?

As a Contract Virtual Customer Success Manager, you will regularly liaise with sales, support, and product teams to ensure clients' goals are met and any issues are resolved promptly. Collaboration often takes place via virtual meetings, email updates, and shared project management tools. You may be responsible for relaying customer feedback, coordinating onboarding processes, and advocating for client requirements in product discussions. This cross-functional teamwork is essential for delivering a seamless customer experience, especially in a remote environment.

What are the key skills and qualifications needed to thrive as a contract virtual customer success manager, and why are they important?

To thrive as a Contract Virtual Customer Success Manager, you need expertise in customer relationship management, account management, and a solid understanding of SaaS or relevant service offerings, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools such as Zendesk, and remote communication systems is typically required. Exceptional communication, problem-solving, and self-motivation are crucial soft skills for building trust and delivering value in a virtual environment. These skills ensure customer retention, satisfaction, and seamless service delivery despite the challenges of remote and contractual work.

What is the difference between Contract Virtual Customer Success Manager vs Contract Virtual Account Manager?

AspectContract Virtual Customer Success ManagerContract Virtual Account Manager
Primary FocusCustomer retention, onboarding, and success strategiesManaging client accounts, upselling, and relationship growth
Required SkillsCustomer service, communication, product knowledgeSales, relationship management, negotiation
Work EnvironmentRemote, client-facing, cross-functional teamsRemote, client-facing, sales-driven
Industry UsageTech, SaaS, subscription servicesTech, SaaS, enterprise solutions

While both roles involve remote client interaction, the Contract Virtual Customer Success Manager primarily focuses on ensuring customer satisfaction and retention, whereas the Contract Virtual Account Manager emphasizes managing client accounts and driving sales growth. Understanding these distinctions helps in selecting the right role based on your skills and career goals.

What are the most commonly searched types of Virtual Customer Success Manager jobs in Iowa?

The most popular types of Virtual Customer Success Manager jobs in Iowa are:

What are popular job titles related to Contract Virtual Customer Success Manager jobs in Iowa?

For Contract Virtual Customer Success Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Contract Virtual Customer Success Manager jobs in Iowa look for?

The top searched job categories for Contract Virtual Customer Success Manager jobs in Iowa are:

Contract Virtual Customer Success Manager jobs near you

Enterprise Customer Success Manager

OpenLoop Health, Inc.

Des Moines, IA • On-site

$90 - $130/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop is looking for an Enterprise Customer Success Manager to join our team remotely or at our HQ in Des Moines, IA. In this role, you will be responsible for collaborating closely with Customer Success leadership and continuously developing the client experience from start to finish, ultimately contributing to relationship retention and growth.

What You'll Do

  • Drive Account Growth & Diversification: Proactively identify opportunities to expand OpenLoop’s footprint within your book of business by introducing new products and service lines that align with client goals.

  • Ensure Customer Success & ROI: Partner with clients to define "success" and track key performance indicators (KPIs) to ensure they are realizing maximum value from our solutions.

  • Churn Mitigation: Monitor account health signals and engagement data to proactively identify and resolve risks before they impact retention.

  • Strategic Relationship Management: Act as the primary point of contact for executive stakeholders, moving beyond tactical support to become a trusted advisor.

  • Integration Advocacy: Navigate complex system integrations by understanding how OpenLoop’s infrastructure connects with client workflows, ensuring a seamless data and operational exchange.

  • Lead Renewals & Upsells: Collaborate with Sales and Leadership to manage the end‑to‑end renewal process and execute expansion contracts.

  • Voice of the Customer: Synthesize client feedback into actionable insights for the Product team to influence the roadmap toward high‑growth features.

  • Onboarding & Lifecycle Management: Lead clients through the transition from implementation to "go‑live," ensuring a smooth handoff and immediate adoption of key features.

  • Data-Driven Reviews: Conduct regular Business Reviews (QBRs) to analyze program performance, showcase ROI, and plan for future scaling.

Who You Are

  • The Strategic Generalist: You have a Bachelor’s degree in Business, Healthcare Administration, or a related field.

  • Proven CSM Track Record: 5+ years of experience in Customer Success or Account Management (B2B SaaS preferred), specifically focused on retention and revenue growth.

  • Integration Savvy: While you don't need to be a developer, you possess a strong mental model of how complex system integrations and APIs work to support business processes.

  • Commercial Mindset: You are comfortable discussing contracts, identifying upsell opportunities, and negotiating renewals.

  • Relationship Architect: You excel at building rapport with both technical users and C-suite executives.

  • Proactive Problem Solver: You don't wait for a client to complain; you use data to spot trends and offer solutions before the client knows they need them.

  • Healthcare/HealthTech Experience: (Bonus) Familiarity with the nuances of healthcare delivery or clinical operations.

Our Benefits

In addition, for salaried positions you would also be eligible for:

  • Medical, Dental, and Vision plans

  • Flexible Spending/Health Savings Accounts

  • Flexible PTO

  • 401(k) + Company Match

  • Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.

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