ZipRecruiter

Log In

2

Director Customer Success Manager Remote Jobs in Iowa

Harris

Customer Success Coordinator

Nevada, IA · Remote

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Self-starter, ability to manage to deadlines with little to no direct supervision * Verbal and ...

New

Harris

Customer Success Coordinator

Nevada, IA · Remote

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Self-starter, ability to manage to deadlines with little to no direct supervision * Verbal and ...

New

Cypress HCM

Customer Success Architect

Estherville, IA · Remote

$90/hr

Location: NY or Chicago are preferred, but the manager is open to CST/EST remote candidates ... Highly motivated and self-directed with the ability to manage multiple customers and/or engagements

HMG Careers

Sales Manager Remote

Des Moines, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

University Heights, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Sioux City, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Waterloo, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Davenport, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Cedar Rapids, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Iowa City, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Archer Daniels Midland

In addition, you will be responsible for farm direct grain origination to ADM assets, strategy, and ... The Account Manager will have account ownership of up to 500 core customers and prospects in a ...

Genesys

Services Engagement Director

Nevada, IA · On-site +1

This role shapes revenue growth, platform expansion, and long-term customer success across complex ... Next, you'll meet the hiring manager and other members of the interview team. * We aim to keep the ...

Danaher

IT Project Manager - Remote

Des Moines, IA · On-site +1

$120K - $160K/yr

The IT Project Manager is responsible for delivering key technical business initiatives and will ... success. Prioritize tasks to ensure productivity, quality, and customer service goals are ...

next page

Showing results 1-20

All JobsCustomer Success JobsDirector Customer Success Manager Remote JobsDirector Customer Success Manager Remote Jobs in Iowa

Director Customer Success Manager Remote information

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the most commonly searched types of Customer Success Manager Remote jobs in Iowa?

The most popular types of Customer Success Manager Remote jobs in Iowa are:

What are popular job titles related to Director Customer Success Manager Remote jobs in Iowa?

For Director Customer Success Manager Remote jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Director Customer Success Manager Remote jobs in Iowa look for?

The top searched job categories for Director Customer Success Manager Remote jobs in Iowa are:

What cities in Iowa are hiring for Director Customer Success Manager Remote jobs?

Cities in Iowa with the most Director Customer Success Manager Remote job openings:

Director Customer Success Manager Remote jobs near you

Customer Success - Solution Adoption Partner

Eagle Point Software Corporation

Dubuque, IA • On-site, Remote

Full-time

Re-posted 13 days ago

Job description

At Eagle Point Software, we empower leaders in architecture, engineering, construction, product design, and manufacturing to transform their businesses by implementing learning and development best practices. We aim to help organizations create positive learning experiences to increase efficiencies and support employee growth.
We help clients unlock their teams' potential with the knowledge to do their jobs better.
We prioritize the success of our clients and go above and beyond to ensure they have the power to create a differentiating factor that sets them apart. That power is an upskilled, knowledgeable workforce.
Job Description
The primary role of the Solution Adoption Partner is to manage and oversee strategic customer projects, ensuring customers achieve their goals through the effective adoption of our solutions and product offerings.
Responsibilities
  • Lead, manage, and assist with solution adoption projects, ensuring timely delivery aligned with customer success and adoption plans
  • Collaborate with customers to understand their objectives and define detailed onboarding plans that drive early value realization
  • Assist customers in the identification and mitigation of software adoption barriers including but not limited to technical issues, communication issues, and cultural differences
  • Partner and communicate effectively with the Customer Success Manager to keep the project aligned with customer goals
  • Learn new releases and product functionality in preparation for the next onboarding and adoption projects
  • Execute pre-sale pilot projects
  • Provide demonstrations of the solution
  • Lead calls, coordinate project tasks, establish and manage timelines and maintain project plan
  • Hold all project resources accountable to the completion of tasks and meeting the timeline established
  • Manage the internal resources (SMEs) and external resources (customer SMEs and champions) throughout the project
  • Motivate and hold all project resources, including those within the client, accountable to the completion of tasks and meeting the timeline established
  • Monitor progress and adjust as needed
  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress
  • Utilize industry best practices, techniques, and standards throughout entire project execution
  • Measure project performance to identify areas for improvement

Requirements
  • Bachelor's degree or equivalent
  • Ability to manage multiple implementation projects simultaneously
  • Proven ability to influence others and lead customer engagements
  • Desire to lead and enforce project tasks
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Strong communication skills including the ability to work with all levels of an organization
  • Proven ability to solve problems
  • Strong familiarity with software tools, methodologies, and best practices in Customer Success and in Project Management
  • Experience seeing projects through the full life cycle
  • Strong interpersonal skills and extremely resourceful
  • Proven ability to complete projects according to outlined scope, budget, and timeline
  • Ability to manage multiple customers' projects simultaneously
  • Flexible Hours -expect calls and remote meetings early mornings and/or late evenings
  • Travel

Physical Requirements
  • Remaining in a stationary position, often standing or sitting for prolonged periods
  • Communicating with others to exchange information
  • Repeating motions that may include the wrists, hands and/or fingers
  • Average hearing and visual acuity
  • Able to use a phone and computer

Apply