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Customer Success Associate Remote Jobs in Iowa (NOW HIRING)

Mom's Meals

Customer Success Manager

Ankeny, IA · On-site +1

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving ... Salary range: $102,000-119,000 plus 10% bonus Remote hires will be required to travel to our ...

Mom's Meals

Customer Success Manager

Ankeny, IA · Remote

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving ... Salary range: $102,000-119,000 plus 10% bonus Remote hires will be required to travel to our ...

Cypress HCM

Customer Success Architect

Estherville, IA · Remote

$90/hr

NY or Chicago are preferred, but the manager is open to CST/EST remote candidates. * Duration: 10/20/2025 to 11/28/2025 * Team: US DX Customer Success Leadership About the Role: * DX Solution ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Iowa

Customer Success Associate Remote information

See Iowa salary details

$17.4K

$49.8K

$87.4K

How much do customer success associate remote jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer success associate remote in Iowa is $49,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,500.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Iowa? The most popular types of Customer Success Remote jobs in Iowa are:
What are popular job titles related to Customer Success Associate Remote jobs in Iowa? For Customer Success Associate Remote jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Iowa look for? The top searched job categories for Customer Success Associate Remote jobs in Iowa are:
What cities in Iowa are hiring for Customer Success Associate Remote jobs? Cities in Iowa with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Customer Success Manager

Customer Success Manager

Mom's Meals

Ankeny, IA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Mom's Meals rating

6.2

Company rating: 6.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

14th of 23 rated food delivery companies

Job description

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving customer satisfaction, improving retention, and ensuring clients achieve maximum value from the company's products and services. The CSM serves as a trusted advisor and primary point of contact for assigned customers throughout the customer lifecycle.
This role requires strong communication skills, strategic thinking, problem-solving abilities, and a customer-first mindset.
Salary range: $102,000-119,000 plus 10% bonus
Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first 1-3 days for orientation.
Benefits
Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.
Benefits include:
-PTO, holiday pay and holiday of choice
-401(k) match
-Life insurance
-Short-term disability
-Health, dental and vision insurance
-Maternity/paternity leave
-Health savings account (HSA)
-Flex spending accounts (FSA) - health and dependent
Position Responsibilities may include, but not limited to
  • Build and maintain strong, long-term relationships with customers
  • Serve as a primary point of contact for assigned accounts
  • Conduct operational check-ins, business process reviews, and drive escalated issues to resolution
  • Develop a deep understanding of customer goals, challenges, and operational needs
  • Monitor customer health metrics and proactively address risks
  • Identify opportunities to improve customer satisfaction and retention
  • Reduce customer churn through proactive engagement and issue resolution
  • Manage implementation of new and incremental services for aligned clients
  • Ensure smooth transitions to ongoing support teams
  • Help customers understand best practices and operational workflows
  • Act as an escalation point for customer concerns and service issues
  • Collaborate with internal departments to resolve customer challenges quickly and effectively (i.e. analyze issues, identify root cause, work across teams, provide hands-on-keyboard support as needed, and consult/manage relationship with clients throughout the resolution process)
  • Advocate internally for customer needs and process improvements
  • Maintain accurate customer records and engagement activity within CRM systems
  • Track and report on customer success metrics, risks, and opportunities
  • Prepare customer status updates and executive summaries as needed
  • Occasional travel may be required for customer meetings or company events

Required Skills and Experience
  • Bachelor's degree (or equivalent experience) in Business, Communications, Healthcare Administration, Marketing, or related field preferred
  • 3+ years' experience in customer success, account management, client services, or related roles
  • Strong relationship-building, communication, and presentation skills
  • Excellent organizational and project management abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience using CRM platforms such as Salesforce, HubSpot, or similar systems
  • Strong problem-solving, systems process, business process, and conflict-resolution skills
  • Strong skills in strategic thinking, adaptability and resilience
  • Data-driven decision making ability

Preferred Skills and Experience
  • Experience in healthcare, technology, or service-based industries
  • Experience supporting enterprise or high-value clients
  • Knowledge of customer success KPIs and retention strategies
  • Experience working cross-functionally with sales, operations, and implementation teams

Physical Requirements
  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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