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Customer Success Associate Remote Jobs in Iowa (NOW HIRING)

Cypress HCM

Customer Success Architect

Estherville, IA · Remote

$90/hr

NY or Chicago are preferred, but the manager is open to CST/EST remote candidates. * Duration: 10/20/2025 to 11/28/2025 * Team: US DX Customer Success Leadership About the Role: * DX Solution ...

Workiva, Inc.

Lead Customer Success Manager

Ames, IA · On-site +1

Workiva Lead Customer Success Managers (Lead CSM) play a pivotal role in ensuring customer satisfaction and platform adoption. They oversee the entire customer lifecycle, driving business outcomes ...

Autodesk

AEC Customer Success Manager, US

Nevada, IA · On-site +1

Position Overview As a Customer Success Manager within the Autodesk Education Experiences (AEX ... This is a hybrid role with a combination of remote and occasional onsite work. Responsibilities

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Customer Success Associate Remote information

See Iowa salary details

$17.4K

$49.8K

$87.4K

How much do customer success associate remote jobs pay per year?

As of May 28, 2026, the average yearly pay for customer success associate remote in Iowa is $49,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Iowa? The most popular types of Customer Success Remote jobs in Iowa are:
What are popular job titles related to Customer Success Associate Remote jobs in Iowa? For Customer Success Associate Remote jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Iowa look for? The top searched job categories for Customer Success Associate Remote jobs in Iowa are:
What cities in Iowa are hiring for Customer Success Associate Remote jobs? Cities in Iowa with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Iowa as of May 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $49,773 per year, or $23.9 per hour.
Customer Success Specialist 2- Remote

Customer Success Specialist 2- Remote

American Enterprise Group, Inc.

Des Moines, IA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Wellabe is looking for a Customer Success Specialist 2 to join our team. The Customer Success Specialist 2 is responsible for providing customer service to policy holders and medical providers by answering phone calls about moderately complex concerns, complaints, and changes.
Be successful in this role
Someone in this role will:
  • Receive calls, respond to workflows and chat to answers basic to moderately complex questions from policyholders, medical providers, and sales agents on life, preneed, or health (such as Medicare supplement, dental, vision, hearing, Hospital Indemnity & Ancillary Products) policies such as claims, benefits, and premiums while protecting privacy as outlined by state and federal regulations.
  • Receive and process basic to moderately complex changes such as premium refunds, deductible changes, co-insurance changes, network changes, refunds premiums, reconciliation, balancing, removing dependents, standard terminations and other related items.
  • Document all aspects of customer claims to ensure file has all information required to fulfill policyholder and/or provider requests.
  • Occasionally research systems, websites, and work with internal departments to accurately follow-up with and resolve basic to moderately complex policyholder and provider complaints and concerns, escalating issues appropriately to more experienced peers to resolve more complex issues and assisting peers through chat lines as needed.
  • Plan, coordinate, and execute basic to moderately complex projects to support the business.
  • Train, mentor, support, and develop less experienced customer success representatives by providing advice, coaching and educational opportunities.
Qualifications
  • Working knowledge of the principles, processes, and practices related to customer success.
  • Ability to meet and maintain metrics of a Customer Success Specialist 2; including First Call Resolution, efficiency, quality, productivity, core competencies, etc.
  • Average accuracy on judgement for policies, requests, and documentations with a working attention to detail.
  • Strong verbal and written communication skills with the ability to respond effectively to both internal and external customers.
  • Active listening skills with ability to understand concern and ask relevant questions.
  • Ability to maintain policyholders, medical providers, and sales agents' privacy by following state and federal regulations.
  • General knowledge of MS Office (Excel, Word, Outlook).
  • High school diploma or GED equivalence.
  • 1+ year customer service or related experience.
  • Insurance industry experience, a plus.
Benefits
  • Hybrid availability
  • 401(k) with company match
  • Health insurance
  • Paid time off, holidays
  • Volunteer time off
  • Lifestyle Spending Account (LSA)
  • Paternity leave
Growth opportunities
We believe each of us has potential to grow and adapt with our business. We take your career as seriously as you do. Helping you develop your skills and talents leads to opportunities - not only for you, but also for our company. That's why we provide:
  • LinkedIn Learning Premium access
  • CliftonStrengths® assessment and coaching
  • On-site and virtual workshops and cohorts featuring world-class content from FranklinCovey, Crucial Learning, Gallup, and more
  • Free world-class insurance acumen courses through AHIP and LOMA
  • Reimbursement and bonus opportunities for professional designations and certifications, including a tuition reimbursement program
  • Opportunities to take part in Wellabe's mentorship programs
About Wellabe
Since 1929, Wellabe has been finding solutions to help our customers protect their health and financial well-being. And we're committed to fostering an internal culture of inclusivity, well-being, and development so each of our team members can succeed. Learn more about Wellabe's culture of betterment by visiting wellabe.com/culture.
Wellabe is full of smart, caring, hard-working people with a broad range of talents who understand collaboration is key. We bring our best selves every day, to connect with others to solve problems, spark innovation, and bring ideas to life. Meet the team and learn what makes Wellabe a great place to work by visiting wellabe.com/news/employee-spotlights.
Our core values:
  • Be dedicated: Show unwavering commitment by proactively taking initiative, setting clear goals, and managing time effectively.
  • Be trustworthy: Take accountability for actions, navigate difficult conversations with integrity, and build strong relationships through consistent, honest behavior.
  • Be determined: Demonstrate enthusiasm and a relentless drive to overcome obstacles and achieve goals.
  • Be collaborative: Foster teamwork by being self-aware, actively listening, and effectively communicating across all levels.
  • Be open: Embrace diversity and new ideas to create an inclusive environment.
  • Be generous: Embody generosity and compassion by serving a greater purpose and helping others.
  • Be better: Commit to continuous improvement and adapt effectively to change.
  • Be well: Prioritize physical and mental health, manage stress, and demonstrate emotional intelligence.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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