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Customer Success Associate Remote Jobs in Iowa (NOW HIRING)

Afni, Inc.

Remote Customer Service Representative

IA · On-site +1

$15.50 - $21.25/hr

We believe in you and invest in your success! From the very beginning, our coaches and trainers ... This position is for wireless customer service, so you will be handling mainly inbound calls from ...

Genpact

Associate - Customer Care - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

Associate - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we ... Type - Remote Work Shift - Rotating (United States of America) The approximate annual base ...

Genpact

Associate - Customer Care - Non - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

Associate - Customer Care - Non - Voice Ready to turn bold ideas into real-world impact? At Genpact ... Type - Remote Work Shift - Rotating (United States of America) The approximate annual base ...

Genpact

Sr. Associate - Customer Care - Voice 5B

Guss, IA · Remote

$19.25 - $26.25/hr

Sr. Associate - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact ... Type - Remote Work Shift - Rotating (United States of America) The approximate annual base ...

MCI Careers

Remote Call CenterSales Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... success of a globally expanding, industry-leading organization. We are looking for motivated Remote ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... success of a globally expanding, industry-leading organization. We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are ...

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Customer Success Associate Remote information

See Iowa salary details

$17.4K

$49.8K

$87.4K

How much do customer success associate remote jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer success associate remote in Iowa is $49,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,500.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Iowa? The most popular types of Customer Success Remote jobs in Iowa are:
What are popular job titles related to Customer Success Associate Remote jobs in Iowa? For Customer Success Associate Remote jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Iowa look for? The top searched job categories for Customer Success Associate Remote jobs in Iowa are:
What cities in Iowa are hiring for Customer Success Associate Remote jobs? Cities in Iowa with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Remote Customer Service Representative

Remote Customer Service Representative

Liveops

Cedar Rapids, IA • Remote

$20/hr

Contractor

Posted 5 days ago

Job description

Tax Software Support – Independent Contractor

Location: Remote (US-Based)

Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide support services.
  • Set your own schedule.
  • Provide a distraction-free home office.
  • Provide your own home office equipment.
  • Handle customer calls, assess needs, and solve problems.
Requirements
  • Experience taking inbound and outbound calls.
  • Computer skills, including navigating multiple systems and documenting call notes.
  • Strong communication skills and the ability to connect with diverse individuals.
  • Ability to sit for long periods.
  • Patience and empathy.
  • Ability to provide services pursuant to your contract independently.
Preferred Qualifications
  • Available to provide services on April 14 and 15.
  • Comfortable using video chat and screen-sharing tools.
  • Adaptable to changing procedures and tech challenges.
  • Experience with inbound/outbound customer support; call center experience is a plus.
Hours
  • Choose your own schedule by self-scheduling 30-minute blocks or commits.
  • Hours of Operation (Jan–Apr): 7 days/week, 8:00 AM – 12:00 AM ET.
  • Client seeks agents who can support a minimum of 80 commits/month (Jan–Apr), with 10+ commits on April 14 and 12+ commits on April 15.
Compensation
  • Submit invoices and receive payment for completed services pursuant to contract.
  • Invoice $0.34 per minute of talk time for providing services January–April.
  • Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day.
  • Additional performance-based pay may be announced during the season.
  • ICs are responsible for their own taxes and expenses.
  • Earn up to $20/hour; earnings vary and are not guaranteed.
Computer Requirements
  • CPU: Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+).
  • Internet: Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.
  • OS: Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible.
  • Equipment: Dual monitors required (1920×1080), USB headset required, webcam required.
  • Review the Liveops Mobile Device and Security Requirements
Application and Certification Process
  • Complete an application and pass a background check.
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete program-specific certifications.
Background Check

For a limited time, it’s only $20. Background check requires a non-refundable fee paid to the vendor. View background requirements

Important Notes
  • Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions.
  • Certification sessions are normally scheduled between 10:00 AM ET and 8:00 PM ET, but actual session times and lengths will vary.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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