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Customer Success Manager Remote Jobs in Iowa (NOW HIRING)

Mom's Meals

Customer Success Manager

Ankeny, IA · On-site +1

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving ... Salary range: $102,000-119,000 plus 10% bonus Remote hires will be required to travel to our ...

Mom's Meals

Customer Success Manager

Ankeny, IA · Remote

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving ... Salary range: $102,000-119,000 plus 10% bonus Remote hires will be required to travel to our ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

Cypress HCM

Customer Success Architect

Estherville, IA · Remote

$90/hr

NY or Chicago are preferred, but the manager is open to CST/EST remote candidates. * Duration: 10/20/2025 to 11/28/2025 * Team: US DX Customer Success Leadership About the Role: * DX Solution ...

Archer Daniels Midland

The Account Manager will have account ownership of up to 500 core customers and prospects in a ... success of ADM to key internal stakeholders * Learn and support local and regional business ...

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Customer Success Manager Remote information

See Iowa salary details

$30.5K

$78K

$131.5K

How much do customer success manager remote jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer success manager remote in Iowa is $78,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $93,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to Become a Remote Customer Success Manager

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
What are the most commonly searched types of Customer Success Remote jobs in Iowa? The most popular types of Customer Success Remote jobs in Iowa are:
What are popular job titles related to Customer Success Manager Remote jobs in Iowa? For Customer Success Manager Remote jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote jobs in Iowa look for? The top searched job categories for Customer Success Manager Remote jobs in Iowa are:
What cities in Iowa are hiring for Customer Success Manager Remote jobs? Cities in Iowa with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Iowa as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $78,019 per year, or $37.5 per hour.
Customer Success Manager

Customer Success Manager

Mom's Meals

Ankeny, IA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Mom's Meals rating

6.0

Company rating: 6.0 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

15th of 24 rated food delivery companies

Job description

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving customer satisfaction, improving retention, and ensuring clients achieve maximum value from the company's products and services. The CSM serves as a trusted advisor and primary point of contact for assigned customers throughout the customer lifecycle.
This role requires strong communication skills, strategic thinking, problem-solving abilities, and a customer-first mindset.
Salary range: $102,000-119,000 plus 10% bonus
Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first 1-3 days for orientation.
Benefits
Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.
Benefits include:
-PTO, holiday pay and holiday of choice
-401(k) match
-Life insurance
-Short-term disability
-Health, dental and vision insurance
-Maternity/paternity leave
-Health savings account (HSA)
-Flex spending accounts (FSA) - health and dependent
Position Responsibilities may include, but not limited to
  • Build and maintain strong, long-term relationships with customers
  • Serve as a primary point of contact for assigned accounts
  • Conduct operational check-ins, business process reviews, and drive escalated issues to resolution
  • Develop a deep understanding of customer goals, challenges, and operational needs
  • Monitor customer health metrics and proactively address risks
  • Identify opportunities to improve customer satisfaction and retention
  • Reduce customer churn through proactive engagement and issue resolution
  • Manage implementation of new and incremental services for aligned clients
  • Ensure smooth transitions to ongoing support teams
  • Help customers understand best practices and operational workflows
  • Act as an escalation point for customer concerns and service issues
  • Collaborate with internal departments to resolve customer challenges quickly and effectively (i.e. analyze issues, identify root cause, work across teams, provide hands-on-keyboard support as needed, and consult/manage relationship with clients throughout the resolution process)
  • Advocate internally for customer needs and process improvements
  • Maintain accurate customer records and engagement activity within CRM systems
  • Track and report on customer success metrics, risks, and opportunities
  • Prepare customer status updates and executive summaries as needed
  • Occasional travel may be required for customer meetings or company events

Required Skills and Experience
  • Bachelor's degree (or equivalent experience) in Business, Communications, Healthcare Administration, Marketing, or related field preferred
  • 3+ years' experience in customer success, account management, client services, or related roles
  • Strong relationship-building, communication, and presentation skills
  • Excellent organizational and project management abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience using CRM platforms such as Salesforce, HubSpot, or similar systems
  • Strong problem-solving, systems process, business process, and conflict-resolution skills
  • Strong skills in strategic thinking, adaptability and resilience
  • Data-driven decision making ability

Preferred Skills and Experience
  • Experience in healthcare, technology, or service-based industries
  • Experience supporting enterprise or high-value clients
  • Knowledge of customer success KPIs and retention strategies
  • Experience working cross-functionally with sales, operations, and implementation teams

Physical Requirements
  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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