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Client Success Associate Jobs in Iowa (NOW HIRING)

ITAGroup

Client Success Associate

Des Moines, IA · On-site

Client Success Associate The Client Success Associate assists with Engagement Solutions project planning and delivery, internal and client-facing meetings and communications, reporting and other ...

Stifel

Client Service Associate - NR

Storm Lake, IA · On-site

$12.75 - $17.50/hr

Let's talk about how you can find your place here at Stifel, where success meets success . What You'll Be Doing The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s ...

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See Iowa salary details

$17.4K

$49.8K

$87.4K

How much do client success associate jobs pay per year?

As of Jun 1, 2026, the average yearly pay for client success associate in Iowa is $49,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What is a client success associate?

A client success associate is a professional responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their goals with a company's products or services. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and outcomes.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Iowa? The most popular types of Client Success jobs in Iowa are:
What are popular job titles related to Client Success Associate jobs in Iowa? For Client Success Associate jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Iowa look for? The top searched job categories for Client Success Associate jobs in Iowa are:
What cities in Iowa are hiring for Client Success Associate jobs? Cities in Iowa with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Iowa as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $49,773 per year, or $23.9 per hour.

Client Success Associate

ITAGroup

Des Moines, IA • On-site

Other

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

Client Success Associate

The Client Success Associate assists with Engagement Solutions project planning and delivery, internal and client-facing meetings and communications, reporting and other project and program-related support tasks. The successful candidate will have experience with customer service skills, project management and marketing operations.

The CS Associate provides administrative and detail-oriented task support to Client Success Managers to ensure clients' needs are being met throughout the program life cycle.

Position Requirements

Qualifications & Education

  • Bachelor's degree in marketing, advertising, management, business administration, communications, or a related field preferred (or equivalent experience).
  • 0–3 years of professional experience in operations, coordination, or administrative support; professional services or service-related industry background preferred.

Technical Skills

  • Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
  • Proficiency with CRM platforms, project management tools, and business reporting software applications.

Communication & Interpersonal Skills

  • Excellent business writing and presentation skills.
  • Strong written communication skills for clear and concise documentation and routing.
  • Ability to listen, understand, and respond effectively to internal and external client needs.
  • Team-oriented mindset with flexibility and collaboration skills.

Organizational & Problem-Solving Abilities

  • Effective organizational, time management, and attention-to-detail skills.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Strong problem-solving and decision-making skills, with an emphasis on solution development.
  • Ability to identify and offer process improvements that support client success efforts.

Work Approach & Professionalism

  • Demonstrates urgency, ownership, and accountability in daily responsibilities.
  • Commitment to delivering high-quality work consistently.
  • Willingness to work the time necessary to complete projects and meet deadlines.

About ITA Group

ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients' employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.

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